Release of a Child
Children are dismissed and signed out when a parent/legal guardian is present. Students will not be dismissed to anyone other than a parent/legal guardian or previously approved pick-up person, unless prior written permission is granted, and proper identification is provided with your child's safety word. Parents must notify Steps Academy by phone or in writing if there is a change or an addition to who will be picking up their child.
If you are notifying by phone, please have your safety word from the parent package ready for the admin team as you will be asked to provide this at this time as well. Once a person is added to the pick-up list, this change will be documented in the student’s file. Steps Academy must be informed prior to the person arriving for pick up that authorization has been given. Ensure whoever is picking up that they know the safety word and have photo ID available to provide at pick up. This will remain the practice until the staff become familiar with this person. It is the responsibility of the parent to update their approved pick-up list as necessary and a form for this can be found on our website under the forms tab.
Once a parent/guardian or approved pick-up person has picked up their child, the centre is released of liability and the responsibility of the child is returned to the parent.
Unauthorized Pick Up
The parent/guardian is required to notify Steps Academy in writing (personal email) if someone else, other than the authorized persons, will pick up their child. Please provide name, phone number, and description of the person. The person will be asked to show photo identification and will need to have been provided the “safe word.”
Custody and Related Court Orders
Steps Academy staff cannot become involved in the marital or custody issues of enrolled families. If a custody or court order exists, a copy of the order needs to be placed in the child's file. The guardian is responsible for providing up-to-date and accurate information concerning the legal guardianship of the child. Without a custody or court order on file, Steps Academy staff cannot deny access to the non-enrolling parent. If the non-enrolling parent is not listed on the pick up list, the policy on “Unauthorized Pick Up” will be implemented (see above).