Our goal is to serve you and your pet in every way possible. This includes ensuring your medical team provides the level of care that fits within your budget. It’s important that your financial commitment and responsibilities are made clear before treatment begins. In the case of an emergency, your pet will be stabilized before your medical options are presented.
Just like a human hospital, we offer a wide range of services, equipment and medicine in order to give your pet the best care possible. Our goal is to discuss all medical options with you and help you decide on a course of action for diagnostics and treatment. We are happy to provide written estimates at your request; simply ask your doctor, or any member of your medical team. If you are on a budget, let your doctor know as soon as possible so that we can customize a treatment plan for you.
Preliminary & Final Billing
While we do our best to ensure comprehensive billing when you check out, your account is not considered closed until an audit of the appointment or procedure has been completed. Similar to human hospitals, our medical and boarding records are routinely audited to ensure accurate billing for treatments and services rendered. Also similar to human hospitals, a final bill may be mailed reflecting audited charges. Owners have 30 days after receiving a final bill to pay their account in full.
In order for us to provide treatment, we must ensure that you are able to comply with our payment policy.
Full payment of your preliminary bill is required at the time services are rendered.
If your pet is hospitalized, half of the estimate is due prior to the start of treatment.
If an account has an open balance for more than 30 days, 5% interest will be charged in addition to statement fees.
You will be responsible for paying for all legal and professional fees associated with collection.
For your convenience, we accept: Cash, Check, Mastercard, Visa, Discover, American Express, and Care Credit.