1. Purpose of Services
The Company’s sole responsibility under this Agreement is to assist in the preparation and submission of international Pet Health Certificates for endorsement by the United States Department of Agriculture (“USDA”). The Company’s services are limited exclusively to ensuring that documents are properly completed and submitted for USDA endorsement.
2. Excluded Services
The Company does not provide, arrange, or assume any responsibility for:
Air, ground, or sea transportation of pets (including cargo or cabin travel).
Airline bookings, handling, or compliance with airline-specific regulations.
Customs clearance, quarantine arrangements, or entry requirements in the destination country.
Any services outside of USDA health certificate submission and endorsement support.
3. Client Authorization
The Client hereby authorizes the Company to:
Make USDA appointments and related administrative arrangements on the Client’s behalf in connection with health certificate endorsement.
Submit required paperwork and documentation to the USDA for endorsement purposes.
This authorization does not grant the Company authority to make medical decisions for the Client’s pet(s) or to act as a veterinary care provider.
4. Client Responsibility
The Client acknowledges and agrees that it is their sole responsibility to:
Arrange for the transportation of their pet(s).
Confirm and comply with all airline, carrier, and destination country requirements.
Allow sufficient time for USDA processing and return of endorsed certificates.
5. Confidentiality
The Company will treat all Client information as confidential and will not disclose personal or identifying information to third parties without the Client’s prior written consent, except where required by law or necessary for USDA submission.
6. Limitation of Liability
The Company shall not be held liable for any claims, losses, delays, expenses, or damages related to:
The transportation, handling, or shipping of pets,
Airline, customs, or destination country requirements, or
Circumstances beyond the Company’s control, including but not limited to government agency timelines, courier delays, or unforeseen events.
7. Disclaimer and Indemnification
The Client understands and agrees that:
The Company’s services are strictly limited as described in Section 1.
The Company makes no guarantees regarding the timing of USDA endorsement or the acceptance of documents by airlines, carriers, or foreign authorities.
The Client shall indemnify, defend, and hold harmless the Company, its officers, employees, and agents from and against any claims, liabilities, damages, or expenses (including reasonable attorneys’ fees) arising out of or relating to pet transportation, airline or customs disputes, or any matter outside the scope of services.
8. Acknowledgment
By signing below, the Client confirms that they understand and accept the limited scope of services provided by Traveling Tails and agree not to hold the Company responsible for any matters outside this scope.