TERMS OF SERVICE & POLICIES
EFFECTIVE DATE: 05/06/2026
These Terms of Service (“Agreement”) govern all services provided by Titan TCG (“Company”) to the submitting client (“Client”).
By submitting any trading card(s), collectible(s), or related items (“Items”) for service, the Client acknowledges and agrees to all terms outlined herein.
1. PAYMENT TERMS
Payment is due in full at the time of order submission. Services will not commence until payment has been received and confirmed.
The Company reserves the right to adjust pricing if additional damage, complexity, or unforeseen conditions are identified during inspection. The Client will be notified prior to any material changes.
All invoices must be paid in full. Any invoice remaining unpaid for more than fourteen (14) days following completion notice may result in the return of Items at the Client’s expense, and no further services will be rendered.
All payments are final and non-refundable once service has commenced.
2. SHIPPING, RATES, AND INSURANCE
Shipping services are offered at standardized flat rates based on commonly used carrier pricing, including but not limited to UPS and USPS.
These rates include packaging, materials, handling, and processing costs and may not reflect real-time carrier pricing.
All shipments include standard carrier-provided insurance coverage. Additional insurance must be requested at the time of order and paid in full prior to shipment.
Upon transfer of Items to the shipping carrier, the Company relinquishes all possession and control. All risk of loss, delay, or damage during transit transfers to the carrier.
The Client agrees that any claims related to shipping must be handled directly with the carrier. The Company shall not be held liable for loss or damage exceeding the selected insurance coverage.
3. LOCAL PICKUP POLICY
Local pickup is offered as an alternative to shipping and is available by appointment only.
Clients will be contacted upon completion to arrange pickup. Items must be collected within a reasonable timeframe.
Once Items are released to the Client or their representative, all responsibility and risk transfer immediately to the Client. The Company assumes no liability for Items after release.
4. SERVICES DISCLOSURE AND RISK ACKNOWLEDGMENT
All conservation, cleaning, and structural stabilization services inherently involve risk.
The Client acknowledges that:
Results are not guaranteed
Items may experience further deterioration or permanent alteration
Market value, grading eligibility, or structural integrity may be affected
Even when industry-standard techniques and reasonable care are applied, outcomes cannot be guaranteed.
5. ASSUMPTION OF RISK
The Client voluntarily assumes all risks associated with the services performed, including but not limited to:
Physical damage
Surface alteration
Devaluation
Grading impact
The Client agrees that all services are performed at their own risk.
6. LIMITATION OF LIABILITY
To the fullest extent permitted by law, the Company shall not be held liable for any damages, including but not limited to:
Direct or indirect damages
Incidental or consequential losses
Financial loss or diminished value
Under no circumstances shall the Company’s total liability exceed the amount paid by the Client for the services rendered.
7. GRADING AND ALTERATION DISCLAIMER
The Company is not affiliated with, endorsed by, or associated with any third-party grading organization.
The Client acknowledges that any conservation, cleaning, or structural work performed may be classified as an “alteration” and may affect grading outcomes, including but not limited to:
Refusal to grade
Altered designations
Lower grades
Items serviced by the Company are not guaranteed to be suitable, and not to be intended for grading submission.
8. MEDIA RELEASE AND PROMOTIONAL USE
The Client grants the Company full, irrevocable, and unrestricted rights to photograph, record, and document Items before, during, and after service.
The Company may use such media for lawful business purposes, including but not limited to:
Social media content
Marketing and advertising
Educational and instructional materials
Public displays and events
No personal identifying information will be disclosed without consent.
All media created shall remain the sole property of the Company. The Client waives any rights to compensation, approval, or ownership.
9. MEDIA LIABILITY RELEASE
The Client releases and holds harmless the Company from any claims related to the use of media, including but not limited to:
Defamation
Invasion of privacy
Violation of publicity rights
10. CLIENT COMMUNICATION POLICY
The Company strives to provide timely updates throughout the service process. Clients may request status updates; however, excessive or disruptive communication may interfere with operations.
The Client agrees to limit non-essential communication (including status inquiries) to no more than one (1) request per week unless otherwise directed.
If the Client engages in excessive, repetitive, or disruptive communication, the Company reserves the right, at its sole discretion, to:
Suspend communication
Pause ongoing services
Or terminate the service agreement
In the event of termination due to violation of this policy, all work performed up to that point shall be considered final, and no refunds will be issued.
11. RIGHT TO REFUSE OR TERMINATE SERVICE
Titan TCG reserves the right, at its sole discretion, to refuse, decline, pause, or terminate services at any time.
This includes, but is not limited to:
Excessive or disruptive communication
Harassment or inappropriate behavior
Failure to comply with policies or payment terms
Misrepresentation of item condition or value
Any conduct that interferes with normal business operations
In the event of termination:
The Client will be notified
Any completed work will be considered final
Items may be returned at the Client’s expense
If termination is due to violation of Company policies or client conduct, no refunds will be issued.
The Company’s determination of policy violations shall be final.
12. PRE-EXISTING CONDITION ACKNOWLEDGMENT
The Client acknowledges that all Items submitted may have pre-existing damage, including but not limited to creases, dents, surface wear, structural weaknesses, or prior alterations.
The Company shall not be held responsible for pre-existing conditions or natural material responses that may become more visible during the conservation process.
Certain defects may improve, remain unchanged, or worsen despite best efforts.
13. TURNAROUND TIME DISCLAIMER
All turnaround times are estimates only and are not guaranteed.
Completion times may vary based on workload, item condition, complexity, and unforeseen circumstances.
Delays do not constitute grounds for refund, cancellation, or dispute.
14. ABANDONED PROPERTY
If a Client fails to respond, complete payment, or arrange return shipping or pickup within thirty (30) days of completion notice, the Item(s) may be considered abandoned.
The Company reserves the right to take appropriate action, including storage fees, disposal, or liquidation of the Item(s), to recover costs.
15. FORCE MAJEURE
The Company shall not be held liable for delays, damages, or failure to perform due to events beyond its reasonable control, including but not limited to natural disasters, shipping disruptions, equipment failure, or other unforeseen circumstances.
16. PAYMENT DISPUTES
The Client agrees not to initiate chargebacks or payment disputes without first contacting the Company to resolve the issue.
Any attempt to initiate a chargeback after services have been rendered or while work is in progress may be considered a violation of this Agreement.
The Company reserves the right to provide this Agreement and supporting documentation in response to any dispute.
17. GENERAL TERMS
The Company reserves the right to refuse service at its sole discretion.
These Terms constitute the entire agreement between the Company and the Client and supersede any prior communications.
18.DISPUTE RESOLUTION, ARBITRATION, AND WAIVER OF LAWSUITS
The Client agrees that any dispute, claim, demand, controversy, or cause of action arising out of or relating to the services provided by Titan TCG, the submitted Item(s), these Terms of Service, or any communications between the parties shall first be submitted to good-faith negotiations between the Client and Titan TCG.
If the dispute cannot be resolved through informal negotiations, the parties agree to submit the matter to mediation in the State of Rhode Island prior to initiating any formal legal proceeding.
If mediation is unsuccessful, the dispute shall be resolved exclusively through binding arbitration in the State of Rhode Island. The Client knowingly and voluntarily waives any right to file or participate in a lawsuit against Titan TCG in any state or federal court, except where such waiver is prohibited by law or where necessary to enforce an arbitration award.
The Client further agrees to waive any right to participate in any class action, collective action, representative action, or similar proceeding against Titan TCG.
19. ACKNOWLEDGMENT
By submitting Items for service and/or signing any associated intake form, the Client confirms that they:
Have read and understood this Agreement
Voluntarily accept all terms and conditions
Authorize Titan TCG to perform conservation services