Client Survey

Client Survey

Please be honest. Your identity is completely anonymous. Thank you!
Which Client and Program are you reviewing?
Please remember to honor the NDA & use Code Names
Which Client and Program are you reviewing?
If your Client and Program are not listed above, please add it below.
Using the star rating, please rate the following with regard to your own personal experience.

If you do not have personal experience with the specific question, just skip that item.
Overall experience with the Client -

1 - Hated it! 2 - Disliked it. 3 - It's OK. 4 - Liked it. 5 - Loved it!
Overall experience with the certification course -

1 - Hated it! 2 - Disliked it. 3 - It's OK. 4 - Liked it. 5 - Loved it!
Certification course Instructor (knowledge, helpfulness, availability, attitude) -

1 - Poor 2 - Sub-par 3 - OK 4 - Good 5 - Excellent
Certification course difficulty -

1 - Extremely Difficult 2 - Difficult 3 - Medium 4 - Fairly Easy 5 - Easy
Number of systems to navigate, user-friendly & intuitive processes

1 - Extensive, Very Difficult 2 - Several, Difficult 3 - Average, Medium 4 - Few, Fairly Easy 5 - One or Minimal, Easy
Please list at least one positive and one negative regarding the certification course.
Please feel free to express your full opinion on the certification course.
Taking live calls / Servicing the Client -

1 - Hated it! 2 - Disliked it. 3 - It's OK. 4 - Liked it. 5 - Loved it!
Quality of Support, i.e. PFs and QAPFs -

1 - Poor 2 - Sub-par 3 - OK 4 - Good 5 - Excellent
Availability of hours, i.e. intervals to service -

1 - Not Enough to Meet SoW 2 - In Spurts 3 - Stalk Starmatic 4 - Enough to Meet SoW 5 - Plenty of Intervals
Tech issue level -

1 - Severe 2 - Often 3 - Moderate/Average 4 - Rare 5 - Never
Would you recommend this Client?

YesNoIt Depends...
Please list at least one positive and one negative regarding servicing this Client.
Please feel free to express your full opinion on servicing.
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