Phoenix - Vacation Rental Customer Onboarding Form

Our Onboarding Process

We have systems in place that allow our clients to have an automated and worry-free turnover experience. We sync with your Airbnb or VRBO calendar or integrate directly with your PMS (Hostfully, Guesty, OwnerRez, etc.) to automatically see your check-outs and check-ins so we know when to have your vacation rental clean and guest-ready.

1) WE'VE ALREADY CONNECTED OVER PHONE OR EMAIL:
- And found out we'd be a great fit to work together!

2) FILL OUT OUR ONBOARDING FORM (BELOW) TO START OUR SERVICE:
- No need for us to visit your home! The information you submit will give us everything we need to get started!
- "Onboarding Date" is simply when Peak will start auto-scheduling services for your property based on your reservation calendar. All necessary information (below) must be provided prior to this date.
- We will review your submission within 48hrs and contact you if we have any questions.

3) WE'LL CREATE YOUR ACCOUNT AND SYNC WITH YOUR CALENDARS:
- We will confirm the first few bookings to check we are syncing accurately.

4) HASSLE-FREE PAYMENTS:
- No payments in advance necessary. We request a credit/debit card on file that will be charged after each service. We'll call you after we've reviewed your form to get your payment method added.

Name*

First NameLast Name

Company Name

Phone Number*

Email*

example@example.com

Your Mailing/Billing Address*

Street Address

Street Address Line 2

CityState

Zip Code

Your Rental Address*

Street Address

Street Address Line 2

CityState

Zip Code

What type of property is this?

What is the square footage of the property?*

How many bedrooms in this property?*

Ex: 4 bedrooms

How many bathrooms in this property?*

Ex: 2 bathrooms

How many sleeping beds in this property?*

Ex: 8 sleeping beds (including bunk beds, murphy beds. Not including pull-out couches or air mattresses.)

What are the bed sizes?*

Ex: 1 K, 2 Q, 4 T

Is there a pull-out couch or air mattress?

Maximum number of guests allowed:

Ex: 8 adults

Do you allow guests to bring pets?*

YesNo

If you allow pets in your rental, please acknowledge the following: 'If additional cleanup is needed due to mess left by pets (hair, etc.), Peak may apply a $60 fee to account for extra cleanup and time on-site'*

I understand an extra fee of $60 will be applied if extra cleanup is needed due to mess left by petsNot Applicable

Desired First Service Date (subject to availability):

To provide the highest level of service, we ask for as much notice as possible before the first clean is needed. If you are selected today or tomorrow, please note we may not have availability

Online Property Listing URL*

Please provide the listing where your guests book your home. We'll incorporate your photos for staging. **If your property is not yet listed, please use this box to note the planned launch date.**

About Your Vacation Rental

Service Level:

Which service level are you signing up for? To compare our service offerings, please visit www.peakcleaningservice.com/str-services

If Plus+, would you like to add on a Supply Package? (Billed monthly based on guest-usage)

Economy - toilet paper, paper towels, shampoo, conditioner, body wash, hand soap, dish soap, dishwasher pods, laundry pods, oxi-clean pods, trash bags, spongesBusiness Class - everything from Economy + coffee pods, creamer pods, tea assortment, sugar packetsFirst Class - everything from Business Class + snack assortment, wine, welcome basket

If Plus+, would you like to add on the Exterior Maintenance Package? Includes: leaf blowing patio/other exterior areas, refilling propane, moving/staging outdoor furniture/yard games, hosing down furniture/games/pool floaties/etc. ($99 per service)

What is your check-out and check-in time? *

11am-4pm is a standard turnaround time. For homes over 2500sqft, we recommend a 10am-4pm time window to allow for a seamless turnover process.

When are your check-out and check-in times? (We recommend wider time windows for homes over 2000 sqft)

Hour Minutes

AM/PM Option

When is your check-in time? (We recommend 4pm)

Hour Minutes

AM/PM Option

How do we access your property? Please provide detailed instructions and access codes:*

How do we access the home or building? Where do we park? How can we find your unit? Is there an electronic smart lock? Is there a physical lockbox (recommended as backup)? Please provide access codes.

Where inside the property is your supply storage/owner's closet located? *

What is the access code/lockbox code/key location to access the supply storage/owner's closet?*

LINENS: How many sets of linens are available per bed?

2 Sets (minimum requirement)3 Sets (recommended - 1 dirty, 1 clean, 1 backup)Linen Rental with Peak Plus+

If Plus+, please check the boxes below to confirm your understanding:

The linen rental program provides flat sheets, fitted sheets, pillowcases, and off-site laundry for these itemsThe linen rental program does NOT include duvet covers, blankets, comforters, towels, or pool towels and I am responsible for providing these types of items for my home as I see fitItems not included in the linen rental program will be washed on-site at the property, unless my property does not have a washer/dryer in which case they will be taken off-site for an additional laundry fee of $2.75/lb

TOWELS: Select the types of towels that should be left out for guests

TOWELS: How many sets of towels should be left out for guests?

We recommend 1x per max guest occupancy. Ex. 8 max guests in home will have 8 "sets" of towels left out (8 body, 8 hand, 8 face towels)

LAUNDRY: Is there a washer/dryer in your property?*

Yes. (*requires a full-size washer/dryer inside the home. Cannot be shared laundry facility)No. Please do my laundry off-site (*additional charge approx. $25 per bedroom)

SUPPLIES: Do you provide any specialty supplies or replenishments that need to be replaced for every turnover?*

Standard supplies that you DO NOT need to note here include: shampoo, conditioner, body wash, hand soap, dish soap, dish pods, laundry pods, trash bags, paper towels, toilet paper. We assume these are standard for all homes and will be available in your owner's closet. Please make a note of any other supplies/replenishments that we need to be aware of.

If you provide a welcome basket or welcome gift, upload a reference photo here:

How should we handle food/drink items left behind?*

This home is only used for guests. Please always throw out everything from the fridge/pantry except condiments/seasoningsMy family uses the home personally sometimes. Please don't throw out anything in the fridge/pantry unless it's clearly from last guest and/or expired

Where is your trash and recycle located? What day of the week is trash pickup?*

We cannot guarantee our turnover services will line up with the trash/recycle schedule every week. If our team is onsite the day of or day before, we are happy to help roll bins up/down. For a dedicated weekly service, we recommend CanMonkey or TrashTeam.

Do you need us to perform an initial deep cleaning? (recommended every 6-8 weeks; 2x the standard cleaning rate $)*

No, the property was recently deep cleanedYes, please schedule the first service as a deep clean instead of standard clean

Staging and General Service Expectations - Acknowledgement Statement
Please read the text below and click the checkbox to confirm your acknowledgement

Peak's goal during each service is to leave the home clean, sanitized, presentable, and guest-ready. We do our best to match staging to listing photos, but do not make any guarantees to the customer that the home will be staged precisely in alignment with these photos.

For example - Sometimes guests move things around, such as decorative pillows or items in the kitchen. We do our best to put items back in their original position, but do not guarantee staging components such as these. Additionally - please note that cleaners may not set up the home exactly like you would, but we do promise to make the home presentable and guest-ready. For example - we cannot guarantee making the bed a specific custom way or promise to count the exact number of each amenity you leave out; but we do guarantee to make the beds properly and ensure items are restocked.

In general - Peak cleaners follow the Vacation Rental Turnover Checklist. We allow for 2 customizations outside of this checklist, and there are boxes to enter your custom requests below. While we would love to be able to create a completely custom service for your home, a certain level of standardization is needed for Peak to deliver high quality service in a timely manner to all of our customers.

By checking the box below, I confirm I have read the above statement on Staging and General Service Expectations and acknowledge and understand.*

Confirm

Do you have any custom requests you would like us to accommodate?

We recognize that each home is unique and always do our best to customize services to individual needs. However a certain level of standardization is needed in order to effectively deliver high-quality service to all clients. Through experience, we have developed our own inclusive checklist that has proven to be proficient and successful - Turnover Checklist - we allow for 2 custom requests outside of this checklist.

Custom Request #1:

Custom Request #2:

Anything else we need to know about your home?

Appointment Scheduling

Please share your property listing's iCal link to automate the turnover booking process:

We directly integrate with your Airbnb/VRBO/Property Management Software (PMS) so we can sync with your calendar to automatically see your turnovers and know when to perform a turnover cleaning. (no worries we only see the dates of check-out and next check-in and no other guest info),

- It's hands-off and no manual bookings are necessary.

- All you would have to do is share your iCal link from each applicable platform.

- From there, everything is automated :)

Airbnb iCal Link:*

Export Calendar: https://www.airbnb.com/help/article/99/how-do-i-sync-my-airbnb-calendar-with-another-calendar

VRBO iCal Link:

Export Calendar: https://help.vrbo.com/articles/How-do-I-import-my-iCal-or-Google-calendar

PMS iCal Link:

Do your settings allow 'Instant Book' for same-day reservations? In other words - if it's 12pm, can someone book for a 3pm check-in that same day without it filtering to you as the Host first for approval?*

Yes. This property allows guests to Instantly Book for a same-day check-in without Host approval.No. To book a reservation for the same day as check-in requires review before approval.

Frequently Asked Questions (FAQ)

Do I have to confirm my bookings or check-outs with you so you know when to turn over my place for the next guests?

If we're synced with your Airbnb/VRBO Calendar or integrated with your PMS, then we can see your turnover schedule and you don't have to confirm every turnover cleaning with us. However, please feel free to occasionally check in with us if you want to make absolutely sure that we have your turnaround on our schedule.

If your upcoming service is a same-day turn, we will be onsite at check out. If your upcoming service is not a same-day turn, we may request to start later in the afternoon on the same day or the following day. Our goal is to complete each cleaning on the day of check out.

When and how shall I communicate any early check-ins, late check-outs, last-minute bookings or any other guest or owner requests?

The sooner the better (48hrs or more is preferred) so we can make sure to manually put the request in our system for our next scheduled service. If there are any last-minute bookings or changes to one of your reservations, please text us (480) 226-8435 or email support@peakcleaningservice.com. Communication is crucial to make sure your guests are happy.

Can I allow same-day turnovers, one-night stays, or Instant Bookings?

Yes to all the above. With our direct calendar sync, we will see when stays are same-day services and schedule accordingly. Please note for Instant Booking or one-night stays there may be a delay in syncing calendars so 48hrs or more notice may be needed to ensure we have your service scheduled.

What check-in/check-out times do you recommend?

Typically we recommend a check-out time of 11am and a check-in time of 4pm. For homes over 3000sqft, we ask for 10am-4pm.

What's included in my turnover service?

5-Star Hotel-like Turnover Cleaning
Visual post-guest inspection & damage notification
Restocking of your own supplies (if stored in a locked owner's closet)
Full inventory management, if preferred (Peak Plus+)
Automated scheduling & booking process
Automated payment after each service (easy to manage and track)
Call-back option for guests in case something was missed. We'll come back within 24 hours to touch-up any missed area for free.

Do you let me know about the condition of my property after each guest so I can rate them?

If guests have left your vacation rental in good condition, you will not hear from us and you can leave your guests a positive review. If we find your place in a more dirty state than usual, we will let you know right away and work with you to bring your home back to its original high standard of cleanliness and good state of repair.

Do you inform me about any missing items, damages, or maintenance items?

As part of the pre-clean inspection, our team will look for anything left behind by guests, damages, and items that require maintenance. If we find anything, we will notify you immediately.

After you reported a maintenance item, do you take care of it?

Light handyman tasks can be handled internally (batteries, lightbulbs, loose screws, etc.). We are in the process of setting up a maintenance service for our clients. Until this is ready, we are happy to make recommendations for the help you need.

Terms of Service

I have read and understand Peak Cleaning Services's Terms of Service:*

ALL DONE? PLEASE SUBMIT!
After you click submit, schedule your Onboarding Call on the next page.

Vacation Rental Onboarding Form