Frequently Asked Questions (FAQ)
Do I have to confirm my bookings or check-outs with you so you know when to turn over my place for the next guests?
If we're synced with your Airbnb/VRBO Calendar or integrated with your PMS, then we can see your turnover schedule and you don't have to confirm every turnover cleaning with us. However, please feel free to occasionally check in with us if you want to make absolutely sure that we have your turnaround on our schedule.
If your upcoming service is a same-day turn, we will be onsite at check out. If your upcoming service is not a same-day turn, we may request to start later in the afternoon on the same day or the following day. Our goal is to complete each cleaning on the day of check out.
When and how shall I communicate any early check-ins, late check-outs, last-minute bookings or any other guest or owner requests?
The sooner the better (48hrs or more is preferred) so we can make sure to manually put the request in our system for our next scheduled service. If there are any last-minute bookings or changes to one of your reservations, please text us (480) 226-8435 or email support@peakcleaningservice.com. Communication is crucial to make sure your guests are happy.
Can I allow same-day turnovers, one-night stays, or Instant Bookings?
Yes to all the above. With our direct calendar sync, we will see when stays are same-day services and schedule accordingly. Please note for Instant Booking or one-night stays there may be a delay in syncing calendars so 48hrs or more notice may be needed to ensure we have your service scheduled.
What check-in/check-out times do you recommend?
Typically we recommend a check-out time of 11am and a check-in time of 4pm. For homes over 3000sqft, we ask for 10am-4pm.
What's included in my turnover service?
- 5-Star Hotel-like Turnover Cleaning
- Visual post-guest inspection & damage notification
- Restocking of your own supplies (if stored in a locked owner's closet)
- Full inventory management, if preferred (Peak Plus+)
- Automated scheduling & booking process
- Automated payment after each service (easy to manage and track)
- Call-back option for guests in case something was missed. We'll come back within 24 hours to touch-up any missed area for free.
Do you let me know about the condition of my property after each guest so I can rate them?
If guests have left your vacation rental in good condition, you will not hear from us and you can leave your guests a positive review. If we find your place in a more dirty state than usual, we will let you know right away and work with you to bring your home back to its original high standard of cleanliness and good state of repair.
Do you inform me about any missing items, damages, or maintenance items?
As part of the pre-clean inspection, our team will look for anything left behind by guests, damages, and items that require maintenance. If we find anything, we will notify you immediately.
After you reported a maintenance item, do you take care of it?
Light handyman tasks can be handled internally (batteries, lightbulbs, loose screws, etc.). We are in the process of setting up a maintenance service for our clients. Until this is ready, we are happy to make recommendations for the help you need.
Terms of Service