We at HerPony pride ourselves on producing special one of a kind garments. Making custom dresses allows you to create your own special design and fit it perfectly to your unique body shape. Due to the one of a kind nature of HerPony garments we will not refund or exchange due to wrong fit, or change of mind. We will endeavour to follow your order exactly as you have submitted to the measurements and details you have provided. If, however you are unhappy with your garment then please contact lauren@herpony.com.au to discuss the matter further. Once the order is submitted we will confirm all order, payment and expected arrival time details by return email. Once payment is confimed the order will be hand made by one of our talented seamstresses. Once payment is received there will be no change to orders accepted and no refunds.