Majerus & Co. Patient Satisfaction Survey

Majerus & Co. Patient Satisfaction Survey

i m a g i n e . l i f e . s q u a r e d
How did you hear about us?
If 'Other' chosen, then how?
SERVICE
Phone calls were answered promptly
Phone calls were returned within a reasonable time frame
I was able to make appointments that easily coordinated with my schedule
In general, my treating therapist was on time for my appointments
FACILITY
In general, facility was clean and pleasant
Treatment rooms were clean and comfortable
Adequate space was available for my treatment
STAFF
My treating therapist acted professional and courteous
Staff members other that therapist were courteous and helpful
TREATMENT
My goals were greatly considered during the course of my therapy
My treating therapist clearly explained my treatment(s)
Written instructions for home use were clear and easy to understand (i.e. exercises, stretches, etc...)
Training in self-management of my condition was clear and easy to understand
I felt comfortable in discussing my care with my treating therapist
AFTERCARE
In general, I was satisfied with the results of my therapy
I was satisfied with take-home supplies provided for my home management
I was satisfied with the facility overall
Insurance billing was done correctly and any billing disputes were dealt with promptly
Would you refer others to our facility?
Additional Comments/Concerns: is there anything else we can improve on? Please let us know!
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