Thank you for choosing a 101 Tech distributed product. This RMA Request Submission Form is only for G&G Armament and Laylax products. For all other brands, please refer to the 101 website if you would like to process an RMA request.

To expedite your warranty or service request, please answer the following questions and provide as much information as possible.

G&G ARMAMENT 90 Day GC Warranty / 13 Month GT Customer Warranty

The Warranty Period for the G&G GC Line is 90 days. The G&G GT line has a Warranty Period of 13 months.

Products must have been purchased from an Authorized G&G Armament Dealer in the USA.

What is Covered

Excluding as specified below, the G&G GC and GT Warranty covers all factory defects in material and workmanship in G&G products occurring during the above warranty periods. If applicable, the product will be repaired or replaced without charge for parts or labor.

To see which Customer Warranty your G&G product falls under, please refer to our website in the Product Section or contact G&G Armament / 101 Tech USA.

What is Not Covered

1. Any products not purchased in the U.S.A. from a G&G AUTHORIZED RESELLER.
2. Damaged deterioration or malfunction resulting from:
   • Accident, act of nature, abuse, misuse, neglect, unauthorized product repair, opening of or modification or failure to follow instructions supplied with the product.
   • Repair or attempted repair by anyone not authorized by G&G Armament.
   • Removal of the orange safety tip.
   • Damaged batteries or improper use of BBs, or non approved propellants (i.e. Propane, Red Gas, 134a…etc.)
   • Use in industrial, commercial, and/or professional applications.

This Warranty is Only Valid in the United States

THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. OUR LIABILITY IS LIMITED TO THE REPAIR OR REPLACEMENT, AT OUR DISCRETION, OF ANY DEFECTIVE PRODUCT AND SHALL IN NO EVENT INCLUDE INCIDENTAL OR CONSEQUENTIAL COMMERCIAL OF PRODUCTS LOST, STOLEN AND /OR DAMAGED DURING SHIPPING.

Obtaining Warranty Service

1. Complete the RMA Submission Form.
2. Please note that if no receipt is submitted in the form, 101 Tech USA must assume the product is out of warranty.
3. Once you’ve received a response from us, you are responsible for transporting your unit or arranging for its transportation. If shipment of your unit is required, you must pay the initial shipping charges. If your G&G product is within warranty, we will cover the return shipping charges.
4. Customers are responsible for the shipping and repair costs if the returned product exceeds the warranty coverage. An estimated repair cost will be given after the diagnosis on the returned item.
5. Fees that may be incurred if the product is out of warranty.
   1. Shipping to 101 Tech
   2. Return Shipping ( Charged with your bill upon RMA completion)
   3. Parts
   4. Labor Fees - $40/hr
6. Please clearly mark your issued RMA# on the outside of your package. Packages without an authorized and clear RMA# may be refused and returned to the sender or be greatly delayed in servicing your item.
7. Failure to contact 101 Tech USA or provide the required information will result in your package being refused or held until further notice.