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  • Frequently Asked Questions

    • What services are provided by Mission 2 Organize? 
    • Mission 2 Organize specializes in organizing every part of your life, including your home, office, party, and even relocation.

      Clients have called upon M2O to handle tasks such as...

      • HOME Organizing, De-cluttering, Donating, Staging for Home Sale, Closet Design, Garages, Storage Units
      • MOVE Packing, Unpacking, Move Day Management, Box Inventories, Packing Supplies Purchases
      • OFFICE Organizing, Paper Management, Filing Systems, Supply Inventories, Computer File Organization
      • LIFE and Household Concierge Asisstant Management
      • Party Planning, Event Management, Event Registration, Party Set Up
      • In-Person/Virtual Organizing & Productivity Coaching & Presentations

       

    • What is Mission 2 Organize? 
    • Mission 2 Organize (M2O) is an urban organizing and concierge service based out of Chicago, servicing the US at large. M2O's distinguishing characteristic of working in a team of 2 professional organizers guarantees clients exemplary results in half the time.

      For relocation projects and those requiring ongoing support, "O Club" memberships provide organizing sessions at a discounted price. If you are looking for professional organizers who are nonjudgmental, hard working, and pet friendly, M2O is the perfect choice.

      The work of M2O has been featured on the nationally televised show "Hoarders" on A&E and ABC Chicago's Windy City Live. Learn more about working with M2O by watching this short video, "What It's Like to Hire Mission 2 Organize". 

    • Who are the organizers at Mission 2 Organize? 
    • Let us introduce you! Check out our Meet the Team page here.

    • Can I request a particular organizer? 
    • Scheduling a team the size of ours is complicated and takes many factors into account. While we cannot guarantee a particular organizer, we do keep track of the organizers who have previously worked in a client's space and do our best to send back at least one organizer who is familiar with the space. 

      You can be assured that all of our team members are skilled and have been trained by Certified Professional Organizers (a designation that less than 5% of all organizers have attained). 

    • Why do I need an organizer? 
    • Life is just plain busy. Paperwork piles up, closets get out of control, holidays pass by with gifts ungiven. Sometimes you just don’t know where to start.

      Professional organizers can help you accomplish a wide variety of tasks at home and in the office. The ladies of Mission 2 Organize bring an abundance of motivation and enthusiasm right to your doorstep to make life more stress-free. 

    • How do you charge?  
    • Mission 2 Organize charges by the hour for our services. A 10% project management charge will be added to all hourly bookings. There are also discounted packages available for all of our services.

      The minimum number of organizers on a project is two and the maximum is six. The minimum number of hours that can be booked is three (3), the maximum is eight (8). Any hours past 8 will be charged at time and a half.

      A deposit of 50% of the total estimated charges is due upon booking. The remainder is due at the end of each organizing session. We prefer cash, Zelle or check as payment. For your convenience, debit and credit card payments are also accepted for a 3-3.5% processing fee.

    • What cities does M2O service? 
    • Mission 2 Organize (M2O) serves the contiguous United States. There are no fees for service to locations within 20 miles of our business address (Mission 2 Organize, 4044 N Lincoln Ave #445 Chicago, IL 60618). 


      Any client location more than 20 miles and up to 100 miles from the aforementioned address will include an additional small travel surcharge paid directly to organizing team. The rate is $4.00 per mile for every mile over 20 and up to 100 miles (one way). Please refer to Google Maps to determine if we require a travel surcharge for your location and if so, how much it will be.


      Locations beyond 100 miles* (Payment due in advance: 50% at booking, 50% prior to travel): Per diem of $50 per person, per day (including 2 travel days if traveling by air), transportation (airfare & car rental/ground transportation/fuel) and accommodations (4 star hotel minimum). Mission 2 Organize will be responsible for booking all reservations after the client has approved of the charges.

      *Exact arrangements for locations close to or beyond 100 miles will be handled on a case-by-case basis. Please inquire about your specific project by contacting us directly at Mission2Organize@gmail.com. 

       

       

    • Can someone come tour my space before the appointment date? 
    • Since our appointments have a 3 hour minimum, we save you time and money by doing a quick and thorough walkthrough of the space at the start of your first appointment. Once completed, we get right to work! We also encourage you to send photos and/or videos of the space to be worked on, giving your team the chance to understand the project before beginning.

    • Will I have to buy organizing products in order to complete my project? 
    • That is completely up to you. Your organizers work hard to use the items you already own to organize your things. Sometimes we find that you don't need anything extra!

      During your organizing session, your organizers will make recommendations for placement of organizational tools such as shelving, drawers, and filing systems. We can even measure your closet, design a new closet system and have it installed for you. 

      You can then purchase these items on your own or we can do it for you, delivering everything to your doorstep for only $150.

    • Do I need to be present during my organizing sessions? 
    • The short answer is no. We know that our clients are busy. Many of our clients run errands, take the kids to soccer practice, work on their laptops or do gardening while we're organizing and that's ok! We can easily stay in touch with you via text message, FaceTime or Zoom if we have questions about your project. 

      If purging is one of your goals, your organizers will help you decide what to let go of, however YOU will be making the final decision on any items that are taken away as donation. This can be done remotely. 

      Organizing: Clients who take an active role in their personalized organizing session(s) tend to gain a deeper understanding of the processes that our expert organizers use to create order so they can maintain it. You are welcome to learn these techniques alongside your M2O team during your session if you choose to do so.  This is 100% optional.

      Packing: If decluttering is not going to be a part of your packing or pre-packing process, it is not necessary for you to be there.

      Unpacking: While unpacking can certainly be done without you present, there are many questions that your organizers will want to ask you during the process to ensure that your space is customized according to your wishes. It is ideal to have you available (either in-person or remotely) for the unpacking process. 

    • Can I get maintenance services after you’ve set up a system for me?  
    • Yes! Our clients love taking advantage of our maintenance services. Most of our maintenance clients opt for “O” Club packages which offer a discount off our regular hourly rates and are good for an entire year. You can schedule us to return for maintenance weekly, biweekly, monthly or seasonally! Here are some examples of how certain clients will typically use their hours. 

      24 hour package 
      3 days, 8 hours with 2 organizers | TRI-YEARLY
      4 days, 6 hours with 2 organizers | QUARTERLY
      6 days, 4 hours with 2 organizers | BI-MONTHLY
      2 days, 8 hours with 3 organizers | BI-YEARLY
      3 days, 4 hours with 4 organizers | TRI-YEARLY


      48 hour package 
      6 days, 8 hours with 2 organizers | BI-MONTHLY
      4 days, 8 hours with 3 organizers | QUARTERLY
      3 days, 8 hours with 4 organizers | TRI-YEARLY


      72 hour package
      9 days, 8 hours with 2 organizers | Not recommended
      6 days, 8 hours with 3 organizers | BI-MONTHLY
      6 days, 6 hours with 4 organizers | BI-MONTHLY

    • Do your "O" Your Move services include moving services? 
    • Mission 2 Organize provides packing and unpacking for all of your most precious treasures. Our team does the packing in an organized fashion so that the unpacking is a simple process. With or without your assistance, the ladies of M2O will put everything away where it belongs the first time.

      The actual move should be orchestrated by a professional moving company. If you require one, we are more than happy to make some recommendations! In fact, our experienced professional organizers can oversee the entire moving process (including the moving company) for you so you don't have to worry about a thing. 

    • How is an “O” Your Life package different from an “O” Club package? 
    • We offer 3 package options for our “O” Your Life services, which include 1 organizer for 5, 10, or 15 hours and are good for 1 year from the date of purchase. “O” Your Life services do not include organizing services but do include: 

      • Household Management
      • Errand Running
      • Booking Appointments
      • Shopping Services
      • Research & Development
      • Product Recommendations
      • Party Planning & Hosting
    • Do people give your services to other people as a gift?  
    • All the time. It is a wonderful way to pamper loved ones! Our Mission 2 Organize gift certificates can be purchased in any denomination. Purchase online here. 

      Once purchased, the gift certificate can be emailed or mailed to either you or the gift recipient. 

      *All gift certificates are valid for one year from the date of purchase.

    • How does M2O process donation removal and donation receipts?  
    • At Mission 2 Organize our highest priority is to make sure that your donated items are loved and used and do not end up in the landfill. Donation receipts are processed at the end of the month. Client receive donation receipts via email within one month.

    • Is M2O an environmentally conscious company? 
    • Mission 2 Organize is dedicated to the 3 R’s: Reducing, Reusing, Recycling. We encourage our clients to reduce the amount of clutter in their life. Common household and office items can oftentimes be reinvented in unconventional ways. Once we have decided which items are useless, M2O will help you donate your unwanted items to a homeless shelter or other charitable donation program for recycling.

    • Ask us a question 
    • www.Mission2Organize.com 

      Mission2Organize@gmail.com

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