1.) How would you rate your overall satisfaction with Rainbow Design Services, Inc.?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
2.) Is the Design work we deliver efficient, accurate and up to your standards?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
3.) When I call I am treated in a professional manner and I know that my questions and/or needs will be taken care of?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
4.) My emails are answered in a timely manner and with professionalism?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
5.) If you are currently using any of our EZ-family of products (EZ BoM, EZ-Map etc) how would you rate that product?
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
5a.) Please list the product(s) you are using referenced in the question above and feel free to provide any comments relative to your rating:
*
6.) Have you used our Serviceability Service (Desktop Survey, Field Survey or both)?
*
Yes
No
6a.) If you answered YES to question (6) above, please tell us how would you rate our Serviceability Services?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
7.) Is our web-site user friendly and informative?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
8.) If you have used our walkout service, did you find it to be accurate and professional?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
9.) How would you rate our turn-around times on completed work/projects?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
10.) Is our invoicing accurate, convenient, and to you in a timely manner?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
11.) If you have reported any problems, how satisfied are you with the turn-around time with answers or fixes to your problems?
*
Exceptional
Exceeds Expectations
Meets Expectations
Needs Improvement
Unsatisfactory
12.) Would you recommend Rainbow Design Services, Inc. to another system or company?
*
Yes
No
13.) Do you have any suggestions for improvement, comments about our products and/or services or any other thoughts you wish to share?
*
0/400
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