PLEASE READ THIS IMPORTANT INFORMATION!!!
Administrative, Appointment Management, & Clinical Information:
WS provides outpatient counseling, coaching, and psychotherapy. WS does not provide immediate, urgent, or emergent services. WS does not provide urgent services, emergency services, or 24/7/365 services. If you are in an emergency please call 911 or go to the nearest emergency room. If you are unable to schedule an appointment and feel that you cannot wait for an appointment please call 911 or go to the nearest emergency room. Clients who would like to schedule new appointments are often anxious to begin services. We appreciate their motivation and desire for change. If a client is experiencing symptoms that are so severe that he or she requires immediate, urgent, or emergent care then Wellness Solutions is not the appropriate type of care that you need. Please pursue treatment that can provide you with the emergency care you require to ensure safety.
Be Kind. Be Respectful. Take Ownership of the Energy You Bring to a Space. WS makes every effort to provide a cozy, comfortable, peaceful, safe, and accommodating environment for our clients and staff. WS is a therapeutic environment, “community,” and group practice that is welcoming, compassionate, open-minded, and accepting. WS honors, values, and appreciates the professionalism, dedication, and commitment of our staff. WS will protect the energy of our healing space and the peace of mind, safety, and wellbeing of our staff. Anyone who is unkind, disrespectful, rude, demanding, argumentative, intimidating, mean-spirited, abusive, or presents with behavior, communication, personality, attitude, or temperament that brings negative energy to WS will be refused services. In the event, any individual brings negative energy to WS and especially to WS staff the individual will not receive services from WS. WS staff are not obligated to be the recipients of anyone’s projected, displaced, or inappropriate behavior or anger. Our administrative, billing and clinical staff will be respected as humans and as professionals. Anyone who mistreats, disrespects, or abuses WS staff will be immediately discharged from care, refused services, or banned from communications or behaviors that jeopardize or infringes upon the WS healing sanctuary. WS will not provide warnings for or enable inappropriate behavior. WS reserves the right to refuse services to anyone, at any time, and for any reason.
Information Required to Receive a Returned Phone Call: If you would like a returned call then leave a voicemail with the information to return that call. If you would like your phone call returned, leave a message with the required information to return the call. If you call WS and do not leave a voicemail with the information needed to return the call then our staff will not call you back. This means if you call and do not leave a message at all or if you do not provide the needed information to return the call we will not call you. (If you are wondering, yes this is actually a real thing.) The following information is required to leave a voicemail: The caller’s first and last name, the client’s first and last name, the DOB of the client, the secure private phone number where WS can return the call and leave a voicemail if needed, and the reason for the call.
Clients are responsible for their own appointment management. Adult clients are expected to take adult responsibility for their own treatment. WS will not allow any adult other than the adult client to schedule appointments, discuss insurance or billing, or address any administrative, billing, or clinical issue. WS will not communicate with any adult other than the adult client regarding any care or treatment. Adolescent clients may schedule for themselves or their parents may schedule for them. Adolescent clients may have parents communicate with WS if they choose to do so.
Telehealth Services. WS is currently providing all services via telehealth. We do not know if or when we will return to in-person services. We are unable to provide any estimate of when services may return to in-person appointments. Your clinician will send an email with a link to your appointment at the time of your scheduled appointment. The links are NOT sent in advance. The links are NOT reused each session. The emails with the links are sent at the start time of the session. We do not send the links in advance. We will send the email with the link to the appointment to the email account that the client registered with their intake forms.
WS Provides Services for Clients Physically Located in the State of Texas. WS clinical staff are licensed mental health professionals in the State of Texas. All clients receiving WS telehealth services are required to be physically located in the State of Texas at the time of their telehealth appointment. WS is not able to provide services to clients who are physically located outside the State of Texas.
Communication Expectations & Turnaround Times. WS reviews client communication in the order in which they are received and then screens the communications based on risk and safety concerns.
- The WS Administrative, Appointment Management, & Clinical Turnaround Time Expectations are As Follows:
- Administrative, Appointment Management, & Clinical Texts: 2-3 Business Days
- Administrative, Appointment Management, & Clinical Emails: 2-3 Business Days
- Administrative, Appointment Management, & Clinical Patient Portal Messages: 2-3 Business Days
- Administrative, Appointment Management, & Clinical Phone Calls & VM: 3-4 Business Days
- Appointment Management Documentation Requests: 10-14 Business Days*
*Once the client submits the WS Documentation Self-Service Request Form.
*Most administrative, appointment management, and clinical policy questions can be answered by reviewing the information provided on the WS website. The communication turnaround times are the WS goal and may vary based on staffing and other variables.