Providing Top-Notch Customer Service
Time: Monday, April 20, 2020, from 9 am to 3:30 pm
Location: WCCC-PEC, 445 Marshall Street, Phillipsburg, NJ.
Course Description (CUS831):
Create a positive impression no matter what your profession! Topics include listening skills, speaking with authority, how to create positive outcomes from negative interactions, telephone techniques, choosing passive words, dealing with difficult customers, and managing your stress and anger. Class meets for 6.5 hours including 1/2 hour for lunch.