APPLICATIONS WITHOUT LEGIBLE SIGNATURES WILL BE REJECTED
If the new service is non-residential:
We do not offer same-day service. Please allow at least 2 business days for service to begin. Customers submitting applications online will receive an email confirming when service will begin.
Problems may occur when water is furnished at the beginning or after a disruption of service. The City of Abilene has a policy against turning on water service when no one with control of the property is present. For instance, a pipe inside a residence/building may be broken and start to leak when the water is turned on. City utility workers outside the residence/building cannot know this, and damage may result.
Understanding the policy stated above, I, as the lessee or owner of the property, request that water be turned on at the above address even though no one will be on the premises. In return for the City's special consideration in granting an exception to its policy stated above, I agree to hold the City of Abilene harmless and waive any claims against the City or its employees for damages which may occur when water service is furnished due to leaks, faulty plumbing, open taps and the like in said building. I take full responsibility for any damage which may result when the water service is furnished.
Request for Confidentiality of Personal Information Maintained by the City of Abilene Water Utilities Department
Personal information in your City of Abilene Water Utilities Department customer account records (e.g., your address and telephone number) is generally considered public information under the Texas Government Code, Chapter 552 (Public Information Act). The social security number of a living person is confidential and may not be released in most cases.
The Texas Utilities Code, Chapter 182 (Rights of Utilities Customers), provides that a government-operated utility may not disclose personal information if the customer requests that the government-operated utility keep the personal information confidential.
*A request for confidentiality under Chapter 182 does not prohibit a government-operated utility from disclosing personal information in a customer’s account record to: (1) an official or employee of the state, political subdivision of the state, or the United States acting in a official capacity; (2) an employee of a utility acting in connection with the employee’s duties; (3) a consumer reporting agency; (4) a contractor or subcontractor approved by and providing services to the utility, the state, a political subdivision of the state, or the United States; (5) a person for whom the customer has contractually waived confidentiality for personal information; or (6) another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service for compensation. A customer may rescind a request for confidentiality by providing the government-operated utility written permission to disclose personal information. A government-operated utility or an officer or employee of a government-operated utility is immune from civil liability for a violation of Texas Utilities Code, Subchapter B.
This form enables you to request confidentiality of your personal information under Texas Utilities Code, Chapter 182. If you wish to request confidentiality of your personal information, please check the box below.
I request that my personal information maintained by the City of Abilene Water Utilities Department be kept confidential under Texas Utilities Code, Chapter 182.
Bank drafts draw electronic payment on your bank account each month for your monthly utility bill. You will still receive a bill by mail or email as requested.
Please complete and sign this form. You can also attach a voided blank check. If you have any questions concerning drafts, please call our office at (325) 676-6405.
*Bank Routing Number & Confirm Bank Routing Number must match
*Bank Account Number & Confirm Bank Account Number must match
If you have more than one account, please list each account separately.
With my signature below, I authorize the City of Abilene Water Utility Office to draft the bank account listed above for the utility services on the accounts designated on this form until otherwise revoked.
I acknowledge that:
I would like the following email address used on my City of Abilene water account(s):
With my signature below, I understand and accept the terms and conditions of this electronic billing agreement as listed above.
With my signature below, I accept responsibility for payment of utility bills, and agree to abide by all rules & regulations governing services, which are established by the City Council of Abilene. Failure to comply may result in a termination of services.
And, I authorize the City of Abilene to contact me via current and future cellular phone number(s), email address, or wireless device regarding my delinquent account(s) owed to the City of Abilene. I authorize its agents, representatives, and attorneys (including collection agencies) to use automated telephone dialing equipment, artificial or pre-recorded voice or text messages and personal calls and emails, in their effort to contact me for purposes of collecting any portion of my account which is past due.
View the Water Utility Department's Schedule of Rates & Charges (link will open in a new window)