Moment To Pawz LLC Pet Service requires teamwork and communication to provide really good pet service for your pet(s). We do our best to be flexible, and we appreciate those that respect our time as well. We do our best to communicate effectively with you when sudden changes arise on our end that may prevent us from providing pet service, we ask that you provide the same respect as well. We prepare for your pets being with us plus for other operations for the business. Please respect that, be considerate of our time.
Bridges/traffic/weather/construction are beyond your control and we don't hold that against you. We will penalize clients that show blatant disrespect for our time, consistently late without communication, continuous last-minute cancellations, with no regard for our time, etc. Right then we reserve the right to terminate our Pet Service relationship with you.
Though I do understand things happen that cause plans to change. Make sure you are absolutely sure before booking pet service. We will charge a cancellation fee as well to compensate us for our time preparing a spot for your pet(s). $10.00 Late fees are added every 30 mins you are late, it can be paid in cash/and/or will be billed to you in a form of an invoice until it is paid in full.
Paying in advance: You recognize and understand that if you choose to pay for more than one (1) month in advance, that you are paying for future services and may be risking loss of money in the event Moment To Pawz LLC Pet Service ceases to operate/policy change. Required by Florida Law providing any security and other protections may not be provided to you should you chose to pay in advance. We reserve the right to change cancellation terms/policies at any given time.
Parents that do not call to reschedule/do not show up for their pet(s) scheduled pet service, it does not matter if you have paid in advance, no refund nor credit will be issued to you. If cancellations/no call-no show become out of control we will terminate our pet service relationship with you and you must find another pet service provider.
During the holidays we book up fast to the point we have to turn down customers which is not fair if you cancel last minute.
Cancellations MUST be one full week in advance in order to receive a FULL credit back to you. *your account has to be in good standing*
Less than one week notice we reserve the right to keep your FULL CREDIT/PAYMENT.
Cancel on the day of NO CREDIT.
Price adjustments/nor credits will be issued for early arrivals/early pickups for the dates of booking was paid for.
*All payments made to Moment to Pawz LLC for Pet Service will be invoiced through PayPal. Please make sure to be clear before purchasing a service as too not incur fees. Cancellation policies/pricing are subject to change at any time, we reserve the right.*
For Cancellations for Dog Boarding/Dog Day Care/Dog Walks
This is how it works:
Moment To Pawz LLC Pet Service DOES NOT give refunds, credits are given to accounts that are in good standing with us for a year:
Cancel on the day of service NO CREDIT.
No credits/nor price adjustments for early arrivals!
If you will no longer be a client of ours then Moment To Pawz LLC will terminate the agreement. You have a week to pick up all items that belong to your pets unless you state you are donating your pets items to us or you make arrangements with us to pick them up.