Late fees are as follows: Moment To Pawz LLC Pet Service requires teamwork and communication to create a really good pet service for your pet(s). We do our best to be as flexible with your time, we appreciate those that respect our time as well. We do our best to communicate effectively with you when sudden changes arise on our end that may prevent us from providing pet service, we ask that you provide the same respect as well.
Bridges/traffic/weather are beyond your control and we don't hold that against you. We will penalize clients that show blatant disrespect for our time, are late for an hour without communication, continuous last-minute cancellations, constantly being late, etc. Right then we reserve the right to terminate our business relationship.
Though I do understand things happen that cause plans to change. Make sure you are absolutely sure before booking pet service, PayPal charges us a refund fee which we will charge you for the next pet service you book. We will charge a cancellation fee as well to compensate us for our time preparing a spot for your pet(s). Parents that do not call to reschedule/do not show up for their pet(s) scheduled pet service, it does not matter if you have paid in advance, no refund nor credit will be issued to you. If cancellations/no call-no show become out of control we will terminate our pet service relationship with you and you must find another pet service provider.
For Cancellations for Dog Boarding/Dog Day Care
This is how it works:
Moment To Pawz LLC Pet Service does not give refunds:
You have (5 days) to notify us of cancellation of your booked and paid for Dog Boarding pet service with us to receive full credit.
72-hour notice (3 days) of cancellation results in only a 50% credit back to you.
48-hour notice (2 days) of cancellation results in only a 25% credit back to you.
No credits for early arrivals!
Cancel on the day of service NO CREDIT.