Defective Returns Statement:
A Dolphin robotic cleaner will qualify for return if a manufacturers defect occurs anytime within the first 30 days from date of consumer’s purchase invoice. Anything beyond the 30 days will fall into the scope of the normal Dolphin warranty.
Proof of purchase is required for any defective product replacement.
As an authorized Dolphin Retailer, we require you to test the unit in question using three methods
• An authorized Dolphin tester
• When available, using Bluetooth connectivity, sync with the Maytronics Tech App.
• Dolphin Self-Test: Turn unit upside down and turn the power supply on.
Maytronics will approve the return of the defective unit by sending a prepaid FedEx label and service call documentation to the dealer prior to the dealer shipping the defective unit back to Maytronics US.
If requesting a replacement, Maytronics will send the replacement unit to the dealer within 1 business day after receiving notification FedEx has picked up the defective product that is being returned to Maytronics. If product is out of stock, effort will be made to replace the unit with equal or higher value.
If requesting credit, credit will be given within 48 hours once the unit is received.
It’s important all returns are pre-authorized. Any unit received without a prior authorized service case generated through the Maytronics website, will be refused and returned to sender.
It is the responsibility of the Dealer/Consumer to pay for shipping the unit in (no FedEx label is sent and no pick up is scheduled). Please note, if you are requesting a replacement or credit please refer to the Defective Return policy.
Please note this form is to send in a defective unit to an Authorized Service Center for repair. If you are requesting warranty parts, please go back to the beginning of this form and fill out the Authorized Repair Card for replacements of individual parts.
Select a malfunction/s from the options below. Please note, you must analyse the Dolphin with the Dolphin tester.
Please evaluate the Dolphin and mark the section below with any necessary parts. Note that requests for multiple warranty parts (motor, power supply, and/or cable) may need to be verified by Maytronics personnel prior to shipment. Please document ALL steps taken in the diagnosis of multiple part failures in the "Comments" section below. Also note that warranty does NOT cover damage to the unit due to misuse or abuse, nor does it cover wearable parts, such as filter bags, cartridges, tracks, and/or brushes on certain robots. If you have any questions about warranty coverage, issues with the diagnostic or RMA procedure or are unsure of which part your require, please contact Maytronics Support at (888) DOLPHIN.