Defective Returns Statement:
A Dolphin robotic cleaner will qualify for return if a manufacturers defect occurs anytime within the first 30 days from date of consumer’s purchase invoice. Anything beyond the 30 days will fall into the scope of the normal Dolphin warranty.
Proof of purchase is required for any defective product replacement.
As an authorized Dolphin Retailer, we require you to test the unit in question using three methods
• An authorized Dolphin tester
• When available, using Bluetooth connectivity, sync with the Maytronics Tech App.
• Dolphin Self-Test: Turn unit upside down and turn the power supply on.
Maytronics will approve the return of the defective unit by sending a prepaid FedEx label and service call documentation to the dealer prior to the dealer shipping the defective unit back to Maytronics US.
If requesting a replacement, Maytronics will send the replacement unit to the dealer within 1 business day after receiving notification FedEx has picked up the defective product that is being returned to Maytronics. If product is out of stock, effort will be made to replace the unit with equal or higher value.
If requesting credit, credit will be given within 48 hours once the unit is received.
It’s important all returns are pre-authorized. Any unit received without a prior authorized service case generated through the Maytronics website, will be refused and returned to sender.