First Name Initial (eg R.)
Your Medical Specialty
Tell Us What Customer Service, Patient-Centered Hospitality Tips You Have Used That Help Guide, Wow and Impress Patients In Your Concierge Medicine Practice.
At Concierge Medicine Today, We're Currently Seeking Quotes We Will Use In Upcoming Articles, Stories, Books and More About Tips You Want to Share Related To Customer Service In Healthcare. We Want Those Simple Secrets or Time-Treasured and Original Ideas from You About How to Wow, Impress and/or Make An Influential, Lasting and Positive Impression Among Your Patients (Young, Old, New, Longtime, etc). We may even use your tip(s) in our upcoming stories, educational articles, podcast and/or books! We will only use the first and last initial and city/state/practice specialty to help keep some anonymity. By submitting the survey below you agree to this consent to use your comments. So, thank you! Through your tips, advice, actions and interactions with Patients, you display the care only a Concierge Medicine Physician can provide ... and you introduce and invite them into a new Doctor-Patient relationship that Patients love to come back to again and again. That's our mission!
Real-Time Examples To Get You Started ...
Sometimes It Is Difficult To Know Where To Start Giving Advice About Customer-Centered, Patient Focused Hospitality. So, Think of It Like This ..."What Advice Would I Give To My Peers ...?" or "What Would I Do Different If I Had To Do It All Over Again?" Here Are Some Hospitality Tip Examples: A sincere greeting from the Doctor using the Patients FIRST NAME; I instruct my staff to anticipate and fulfill each Patient's need, every time; A sincere good-bye and I use the guest's name; The temperature is ALWAYS pleasing; The building and environment is safe and secure; Parking is simple and clear; The furniture is useful and the seating is comfortable; We provide restroom extras (e.g., pleasant-smelling lotions and soap,personal products for women, and Scope® with cups for men). Etc.
Do you believe that excellent customer service is what made your practice exceptional?
If Doctors want to concentrate on the individual Patient alone, they have to first understand their local market as a whole and then adjust to each individual Patient. What lessons or nuggets of wisdom have you learned from your Patients that help your Patients to know, like and trust you better?
Shouldn’t excellence be the expectation of every Patient when they visit a Doctors office, no matter where they go?
It seems like less and less Doctors have figured this out, that there should be more emphasis on the Patient/Customer Experience. Concierge Medicine has impacted the healthcare industry as a whole in many ways and created consciousness in care and service delivery and attention to the Patient. In what way(s) have you changed as a Physician?
What was a Doctor's Office experience like when you were young and coming up in the industry?
There will be situations in which you’re trying to achieve excellence, but there are limited resources. How do you reconcile that?
How much has the experience of being a Physician-Business Owner changed because the expectations of the Patient/Customer today may be different than 30 or 40 years ago?
How has your career in Concierge Medicine informed what you’re doing with Patients each visit or each year? What advice or customer service/patient-centered hospitality tips would you like your peers to know actually left a really positive impression on the Patient and your brand?
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