CC2 SERNET Audit Form

CC2 SERNET Audit Form
{Dealer87} {dealerAudited}

Overall Score: {overallScore262}

Audited by: {auditingAgency}
To be completed by DEUTZ Corporation or an authorized DEUTZ Distributor.
Auditing Agency *
DEUTZ Corp. or Distributor
Auditing Agency Account Number *
DEUTZ Corp. or Distributor
Auditor's Name *

First Name Last Name
Auditor's E Mail Address *
example@example.com
Dealer Name Being Audited *
Business Name
Dealer Being Audited Account Number *
Audit Date *

Month Day Year
Date
Address of Audited Location *

Street Address

Street Address Line 2

City State / Province

Postal / Zip Code
Store Front Image
Please take exterior photos of the location on multiple sides to adequately capture the facility's full appearance. Moving to the opposite side of the highway may be necessary to capture the image needed.

Interior photos should capture what a consumer sees when entering the foyer or entry way of the business.

Mutiple images of the exterior and interior can be uploaded in the links below.
Exterior Photos *

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Interior Photos *

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Overall Appearance *

Immaculate Nicely Kept Needs Work Poor
Parking Area *

Adequate Inadequate
DEUTZ Branding *

Excellent Average Poor None
Exterior DEUTZ Signage

Yes No
Interior DEUTZ Signage *

Yes No
Reception Area *

Staffed Unstaffed
DEUTZ Parts Literature *

Yes No
Meeting Area Available *

Yes No
Store front; Entry & Sales Area Comments: *
Parts Counter
Please take photos of the parts counter where customers call on the business as well as the area behind the counter in and among the shelving.
Photo of Parts Counter *

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Photo of Parts Shelving *

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Using the business's parts inventory, calculate the net value of the DEUTZ parts they have on hand. This value shall reflect the amount invoiced to the business less shipping.
DEUTZ Inventory Net Value *
Dollar Value of DEUTZ Parts on Hand
Attach Parts Inventory List *

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Spread sheet Cancel of
Parts Stock Adequate? *

Yes No
Are Aftermarket DEUTZ Parts On Hand *

Yes No
Photo of Aftermarket Parts *

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Parts Counter Comments: *
Service Area
Please take photos of the service area to include any counter space or customer area. At least one photo should be of the special tool area showing how they are stored and organized.
Photo of Service Desk *

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Photo of Shop Area *

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Shop Appearance *

Immaculate Nicely Kept Needs Work Poor
Shop Space *

Expansive Adequate Substandard None
Outdoor Service Yard Adequate Size *

Yes No
Large Bay Doors for Big Equipment *

Yes No
Special Tools *

Exceptionally Organized " Wall mount & shadow box Drawers" Some Organization "Centrally Located" Scattered About the Shop None on Hand
Hydraulic Press *

Yes No
Work Benches *

Yes No
Overhead Crane *

Yes No
Pneumatic System *

Yes No
Injector Pop Off Tester *

Yes No Outsource Job
T4 Electronic Injector Tester *

Yes No Outsource Job
Injector Servicing *

Yes No Outsource Job
Fork Lift *

Yes No
Parts Cleaning Station *

Yes No
Steam Cleaning Bay *

Yes No
DECOM Interface 0293 7571 *

Yes No
Photo Outdoor Service Area *

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Service Area Comments: *
Special Tools

Latin American dealers are not subject to tier four final. Utilize the legacy special tool list in these markets.
The tool cards in the links below are organized by engine families along with images to aid in identification.

2.2 & 2.9 Liter Tier IV Final Tools

3.6 Liter Tier IV Final Tools

4.1 Liter Tier IV Final Tools

6.1 Liter Tier IV Final Tools

7.8 Liter Tier IV Final Tools

12-16L V Engines Tier IV Final Tools

Legacy Tool List for Latin America
***The Tool Check Lists have been Updated!**

**You must download a new file**

The Tool check sheet templates in the following links are intended to be downloaded and filled out as you perform your tool list audit. There are two columns, one to mark yes or no for having the tool on hand and another to notate the tool for order. Save your completed files incorporating the dealer name in the file name. Attach the completed file below.

CC2 Tier IV Final Check List**** You will be prompted to "Download"

CC2 Latin America Check List **** You will be prompted to "Download"
Where is this Audit Being Completed *

North-America Latin America
Attach CC2 Tier IV Special Tools Check List *

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Tier IV Checklist XLS File Only Cancel of
Attach CC2 Latin America Tools Check List *

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For Latin America locations XLS File only Cancel of
Enter the Score from Cell "Q5"of the CC2 Tier IV Tool LIst or Cell "P5" from the CC2 Latin America Tool List *
If you like Special tools on order included in your scoring for Special tools, attach your invoice here:

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Special Tool Comments: *
Business Systems
Access to TIS *

Yes No
Access to SIS *

Yes No
Web Portal *

Yes No
Access to SERDIA *

Yes No
SERDIA Up to Date *

Yes No
Access to SERPIC *

Yes No
Access to DEUTZ LMS *

Yes No
Access to DIWI *

Yes No
DEUTZ Ticket *

Yes No
Business Systems Comments: *
Certified DEUTZ Technician
Limited Service Dealers must have at least one technican with current training for each engine family they service at the dealer location under audit. "Training Current" denotes that at least one techinican has succefully completed a CC2 Course for this engine family in the last 36 months.
Select the engine Families Serviced at this location NA *

2.2-3.6L 4.1-7.8L 12-16L V Engine 2.2-3.6L & 12-16L V Engines 4.1-7.8L & 12-16L V Engines 2.2-3.6L & 4.1-7.8L
Select the engine Families Serviced at this location LA *

2.2-3.6L 2011/2012 914 2.2-3.6L & 2011/2012 2.2-3.6L & 914 2011/2012 & 914
CC2 Certified "Tier IV Sub 4" *

Not Current Training Current
CC2 Certified "Tier 4 4-8 Liter" *

Not Current Training Current
CC2 Certified "2011/2012" *

Not Current Training Current
CC2 Certified "12-16L V Engines" *

Not Current Training Current
CC2 Certified "914" *

Not Current Training Current
"Extra Credit" CC3 Current Training *

No Yes
Total QTY Technicians Employed *

Less than 5 5-10 10-15 More than 15
Training records must be requested by entering a ticket and requesting them from DCA Training at: www.mydeutzsupport.com

Photos of certificates will not be accepted
Training Records *

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If no training completed attach blank form Cancel of
DEUTZ Training

Utilize the link below to access the DEUTZ Training schedule and register technicians while on site if at all possible.

DEUTZ of Americas Training Schedule

To schedule training the Learning Management System can be launched using the following link:

DEUTZ Of Americas Training Registration
Training Comments: *
Service Trucks
Take photos to show both sides of the truck, internal storage area and any accessories that contribute to the vehicles capabilites.
Exterior of SVC Truck *

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Interior of SVC Truck *

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Service Truck Type *

3/4 Ton 1-2 Ton HD 2.5 +
# of SVC Trucks *

None 1-2 3-5 6 or More
SVC Truck Includes DEUTZ Decal *

Yes No
SVC Truck DEUTZ Parts Stock *

Yes No
SVC Truck Crane *

Yes No
SVC Truck Air Compressor *

Yes No
SVC Truck Vise *

Yes No
SVC Truck Welder *

Yes No
SVC Truck Special Tools *

Yes No Mobile Kit Available
SVC Truck Torch *

Yes No
Service Truck Comments: *
Additional Supporting Files

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Summary
Notes of Summation *
Required Action Items *
Other Recommendations *
Scoring
Shop
15%
Special Tooling
20%
Training
45%
Mobile Service
20%
Overall Score
Should be Empty: