• Use this Reponse Guide to accurately respond to all photographer submissions on PhotoBooker 😀

     

    PhotoBooker is now open to all U.S. Markets 🇺🇸🎉

  • Image field 85
  • Has the Photographer Connected to Stripe?*

  • BRIEF PORTFOLIO REVIEW

    Currently, we are unable to reject a photographer if they have not connected to Stripe.  Our next response is dependent on whether they have quality images in their portfolio or not.

  • Does the photographer have quality images in their portfolio?*

  • PROFILE/PORTFOLIO REVIEW

     

    ⚠️Please review carefully and follow this checklist:⚠️

    1. Look at each image carefully
    2. Read the photographer's bio
    3. Impersonate to view the fun facts/awards  
  • Once you have thoroughly reviewed the profile, check the option that applies

  • Blurb: STRIPE CONNECTION - Quality Images

     

    Subject: Complete the next step and start collecting payments!

    Pre-Header: Connect your Stripe Account to start collecting payments

     

    --------------------------------------------------------------------------------------------------

    Thank you for submitting your listing to PhotoBooker!

    We are excited to review your PhotoBooker profile, but before we can approve your profile, we’ll need you to connect your Stripe account.

    Stripe is a nationally acclaimed payment processor, used by many other trusted national brands such as Target and Instacart.  By connecting to Stripe, you'll be ready to receive payments quickly and securely, directly to your bank account or debit card.  

    Once you are ready to connect with Stripe, you can navigate to your “Account Settings” through your account menu, or simply click the link below:

    https://www.photobooker.com/dashboard

    By connecting your account, we’ll be able to review your listing and once approved, your profile will become published and ready to start booking clients!

    If you have any questions or concerns at all, please do not hesitate to reach out to our Support Team - we’re happy to help!

    Best,

    XXXXXXX | Photobooker Customer Support

     

  • Blurb: STRIPE CONNECTION - Non-Quality Images

     

    Subject: Thank you for submitting your listing to PhotoBooker

    Pre-Header: Connect your Stripe account to start collecting payments!

     

    --------------------------------------------------------------------------------------------------

     

    Thank you for submitting your listing to PhotoBooker!

    Before we review your PhotoBooker profile, we’ll need you to connect your Stripe account. To connect with Stripe, you can navigate to your “Account Settings” through your account menu, or simply click the link below:

    https://www.photobooker.com/dashboard

    By connecting your account, our team will be able to review your listing and follow up with you on next steps.

    If you have any questions or concerns at all, please do not hesitate to reach out to our Support Team - we’re happy to help!

    Best,

    Photobooker Team

  • SEND BLURB: Rejection - Mismatched Shoot Type

     

    Thank you for submitting your listing to PhotoBooker!

    We’re excited to approve your profile, but first, one or more images do not meet the shoot type selected.

    Please review image XXXXX in your XXXXX portfolio and replace with an image that better suits the photography category that you have chosen. To help guide you while you choose your portfolio images, you may refer to our category descriptions here:

    https://support.photobooker.com/s/article/Photography-Genre-Descriptions

     

    If you have any questions or concerns at all, please don’t hesitate to reach out to our support team. We are happy to assist in any way as you create your listing!

    Best,

    XXXXX | PhotoBooker Customer Support

  • SEND BLURB: Rejection - ALMOST PERFECT, but Error w/ Upload

     

    Thank you for submitting your listing to PhotoBooker!

    We love what we see so far in your portfolio and we are almost ready to approve your listing! However, before we can approve your profile, there are a few adjustments to make. I noticed that {Image XX} in your XXXXXX Portfolio does not have the correct orientation.

    We are still developing tools to manage image selections within the PhotoBooker platform, so to correct this, you'll need to remove the image from your portfolio and re-upload in the correct orientation. Once you re-upload, we'll be able to approve your portfolio!

    If you have any questions or concerns at all, please do not hesitate to reach out to our Support Team - we’re happy to help!

    Best,

    XXXXXXX | PhotoBooker Customer Support

     

  • SEND BLURB: Rejection - ALMOST PERFECT, but Bio has Identifying info

     

    Thank you for submitting your listing to PhotoBooker!

    We love what we see so far in your portfolio and we are almost ready to approve your listing! However, before we can approve your profile, there are a few adjustments to make.

    In reviewing your "About Me" message, we noticed some identifying information that is not permitted on the PhotoBooker platform. Please review and make sure that your "About Me" message does not include any of the following:

    Last name

    Business Name

    Pricing Info

    External URLs

    or Email addresses

     

    If you have any questions or concerns at all, please do not hesitate to reach out to our Support Team - we’re happy to help!

     

    Best,

    XXXXXXX | PhotoBooker Customer Support

     

  • REJECT AND SEND BLURB: Rejection - Poor Quality

     

    Thanks very much for your interest in joining the PhotoBooker Community!

    We truly appreciate the time you’ve taken to submit your Portfolio for consideration. At this time, your listing could not be approved as one or more of the images submitted have not met the standards set for photographer approval.

    These standards require that all submitted portfolio images demonstrate professional photographic technique and creative expertise. Images selected for listing approval should be properly exposed, sharp and in focus, and display artistic composition within the frame. We encourage you to review these best practices for submitting your portfolio:

    https://support.photobooker.com/s/article/Photographer-Acceptance-Guide

    While we were not able to approve your current selection, we certainly appreciate your interest and hope that you will carefully review our guidelines and your portfolio. Please feel free to make adjustments as needed, and give it another try when you feel prepared to put your best frames forward!

    We are more than happy to answer any questions you may have regarding your portfolio, and are eager to help in any way. Please don’t hesitate to shoot us an email if you have any questions or concerns.

    Best,

    XXXXXXX | PhotoBooker Customer Support

  • SEND BLURB: Rejection - Watermarks

     

    Thank you for submitting your listing to PhotoBooker!

    Before we can approve your PhotoBooker portfolio, there are just a few adjustments to make!

    In reviewing your portfolio images, we noticed a few images have a watermark applied in the XXXXXX portfolio. For continuity of imagery across the service, images shouldn’t have a watermark applied. Please review your images to ensure that there are no watermarks or added text of any kind.

    If you can review these images in your portfolio and replace with images that are not watermarked, we'll get you approved and ready to start booking!

    For more information on image requirements, please visit our guide here:

    https://support.photobooker.com/s/article/Photographer-Acceptance-Guide

    If you have any questions or concerns at all, please do not hesitate to reach out to our Support Team - we’re happy to help!

    Best,

    XXXXXXX | PhotoBooker Customer Support

  • Click APPROVE and Send Blurb: 

    *Please remove the "profile image" section if the photographer has already uploaded a profile image*

     

    ⚠️IMPORTANT: PLEASE MAKE SURE TO SEARCH AND ADD REVIEWS HERE  ⚠️

    [[[[[[PLEASE EDIT]]]]]]]

    We're excited to let you know that your PhotoBooker portfolio has been reviewed and approved!

    You're now part of our PhotoBooker Marketplace where you can get connected and discovered by clients, get instantly booked, and get paid. Here's a simple guide where you can view our frequently asked questions:

    https://support.photobooker.com/s/article/Photobooker-FAQs-for-Photographers

    At PhotoBooker, we understand that star ratings can make a huge impact on a client’s decision as they decide to book their next photographer. That is why it’s important that all of our photographers start with a standard star rating. If you have existing public Yelp, Facebook, or Google Reviews, we import the star rating from the most recent review you have received. We'll also be adding the very best of your existing online reviews to your profile!  If you haven’t received any reviews yet, our PhotoBooker team assists you by giving a standard 4 star rating.

    Once a client completes a session with you, they will have the ability to give you a star rating on PhotoBooker. At that time, we’ll replace any initial star ratings with the ratings you receive from PhotoBooker clients.

    I also want to let you know that we are still in our early stages so we appreciate your patience as we spread the word about PhotoBooker to both the photographer and client communities in your market. We know you are eager for those new bookings to roll in, and so are we!

    {{{EDIT}}}}

    Lastly, don't forget to upload a profile image so your clients can see who's behind the portfolio! To view our help guide, click here: https://support.photobooker.com/s/article/Updating-your-Profile-Image

    --------------------------

    Please let us know if you have any questions for us! We’re always happy to help. Happy bookings!

    Best,

    XXXXXXX | PhotoBooker Customer Support

  • Be sure to submit any Reviews here 

     

    Add a star rating if they exist (assign a 4 star rating if none exist)

     

    Update: The marketing team is looking for fantastic genre specific hero images to use on Geo-specific pages! If you are approving a profile and notice a particularly great portfolio, please take a minute to submit it here

  • SEND BLURB: Rejection - Multiple issues, custom response

     

    Please piece together the appropriate response for the photographer:

     

    Thank you for submitting your listing to PhotoBooker!

    We love what we see so far in your portfolio, however, before we can approve your profile, there are a few adjustments to make.

    IF THE PHOTOGRAPHER HAS WATERMARKS

    In reviewing your portfolio images, we noticed a few images have a watermark applied in the XXXXXX portfolio. For continuity of imagery across the service, images shouldn’t have a watermark applied. Please review your images to ensure that there are no watermarks or added text of any kind.

    For more information on image requirements, please visit our guide here: https://support.photobooker.com/s/article/Photographer-Acceptance-Guide

     

    IF THE PHOTOGRAPHER HAS MISMATCHED SHOOT

    Additionally, there are a few images in your XXXXXX Portfolio that do not quite match our genre descriptions. For example, the {specific image} would be a great addition to a XXXXXX Portfolio. To help guide you while you choose your portfolio images, you may refer to our category descriptions here:

    https://support.photobooker.com/s/article/Photography-Genre-Descriptions

    You are more than welcome to start small and re-submit your portfolios one at a time. We'll be able to quickly approve each portfolio as long as the images meet our guidelines.

    If you choose to do this, you can add new photography genres at your leisure, and update your portfolio as often as you like!

     

    IF THE PHOTOGRAPHER HAS ERRORS WITH UPLOAD

    I also noticed that {Image XX} in your XXXXXX Portfolio does not have the correct orientation.

    We are still developing tools to manage image selections within the PhotoBooker platform, so to correct this, you'll need to remove the image from your portfolio and re-upload in the correct orientation. Once you re-upload, we'll be able to approve your portfolio!

     

    IF THE PHOTOGRAPHER HAS IDENTIFYING INFO IN BIO

    In reviewing your "About Me" message, we noticed some identifying information that is not permitted on the PhotoBooker platform. Please review and make sure that your "About Me" message does not include any of the following:

    Last name

    Business Name

    Pricing Info

    External URLs

    or Email addresses

     

    If you have any questions or concerns at all, please don’t hesitate to reach out to our support team. We are happy to assist in any way as you create your listing!

     

    Best,

    XXXXXXXXX | PhotoBooker Customer Support

  • OFFENSIVE IMAGES

    Please Assign this submission to a manager/supervisor and ping them to let them know.

  • Hide select portfolios, Click APPROVE and Send Blurb: 

    *Please remove the "profile image" section if the photographer has already uploaded a profile image*

     

    ⚠️IMPORTANT: PLEASE MAKE SURE TO SEARCH AND ADD REVIEWS HERE  ⚠️

    [[[[[[PLEASE EDIT]]]]]]]

     

    We're excited to let you know that your PhotoBooker profile has been reviewed and approved! The following portfolios are visible to potential clients:

    [Headshots]

    [Family]

    [Newborn]

    You're now part of our PhotoBooker Marketplace where you can get connected and discovered by clients, get instantly booked, and get paid. Here's a simple guide where you can view our frequently asked questions:

    https://support.photobooker.com/s/article/Photobooker-FAQs-for-Photographers

    Please note that your [XXXX] portfolio(s) has been temporarily hidden due to a few adjustments that need to be made.  Please review these portfolios and [insert what needs to be changed] Once you make this adjustments, we'll be able to approve these portfolios as well!

    At PhotoBooker, we understand that star ratings can make a huge impact on a client’s decision as they decide to book their next photographer. That is why it’s important that all of our photographers start with a standard star rating. If you have existing public Yelp, Facebook, or Google Reviews, we import the star rating from the most recent review you have received. We'll also be adding the very best of your existing online reviews to your profile!  If you haven’t received any reviews yet, our PhotoBooker team assists you by giving a standard 4 star rating.

    Once a client completes a session with you, they will have the ability to give you a star rating on PhotoBooker. At that time, we’ll replace any initial star ratings with the ratings you receive from PhotoBooker clients.

    I also want to let you know that we are still in our early stages so we appreciate your patience as we spread the word about PhotoBooker to both the photographer and client communities in your market. We know you are eager for those new bookings to roll in, and so are we!

    {{{EDIT}}}}

    Lastly, don't forget to upload a profile image so your clients can see who's behind the portfolio! To view our help guide, click here: https://support.photobooker.com/s/article/Updating-your-Profile-Image

    --------------------------

    Please let us know if you have any questions for us! We’re always happy to help. Happy bookings!

    Best,

    XXXXXXX | PhotoBooker Customer Support

  • Hidden Portfolios now Approved!!

    Send this blurb when photographers have made the approrpiate changes to any hidden portfolios

     

    Subject: Your Recent Updates to your PhotoBooker Listing

    Pre-Header: Your new changes have been approved!


    We're writing to let you know that your updates to your PhotoBooker listing have been approved!  Your [XXXXX] portfolio is now live!

    Let us know if you have any questions for us - we're always happy to help!

    Happy bookings!

    Best,
    XXXXXX | Photobooker Customer Support

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