Prism Customer Survey

Name *

First Name Last Name

Email *

example@example.com

Location *

Zip Code

I shop for clothes, accessories and jewelry:

More than 3x a month Between 1-3x a month About once a month For specific occasions only

I shop for home goods, beauty and gifts:

More than 3x a month Between 1-3x a month About once a month For specific occasions only

The things most important to me when making a purchase:

The Price The Quality The Materials The Brand

I FIRST heard about Prism Boutique:

Word of mouth/a Friend Instagram Gift from someone From someone I follow on social media From a digital advertisement Online publication Print magazine/newspaper In an online search

I primarily shop at Prism Boutique:

In Long Beach In Costa Mesa Online Online & In-Store I haven’t shopped at Prism yet

I mainly shop at Prism Boutique for:

Clothing Jewelry Shoes & Accessories Home Goods Beauty & Self Care Gifts

The prices of the products at Prism are generally:

Affordable Mostly too expensive for me A good mix of affordable and expensive

The sizes of the clothing at Prism are:

Typically in-stock in my size Typically not in-stock Not usually available in my size - I’m larger Not usually available in my size - I’m smaller

The quality of the products at Prism are generally:

Good quality Bad quality A mix of good and bad quality

I wish Prism Boutique had more:

Clothing Active & Loungewear Jewelry Shoes & Accessories Home Goods Beauty & Self Care Gifts Vintage

I’d love Prism to have:

An Ambassador Program Personal Styling Appointments A Loyalty Program More Eco-friendly brands More inclusive sizing More affordable products More higher-quality products

On Instagram, I’d love to see:

More influencer posts More IGTV try-ons More stories with the Prism Team More exclusive sales & perks

On the Prism Blog, I’d love to see:

More styling inspo More gift guides More featured artists & inspiring women More travel inspo Prism has a blog?

On the Prism mailing list, I’d love to see:

Less emails Product recommendations More exclusive sales & perks More trends & styling inspo More influencers I’m not on the mailing list

Some brands I’d love to see stocked at Prism are:

I’d love to see a Prism Boutique open in:

Los Angeles - Eastside (Downtown, Echo Park, Silverlake, Highland Park, etc.) Los Angeles - Westside (Venice, Santa Monica, Culver City, etc.) Palm Springs/Joshua Tree San Diego

When I arrive in-store:

I’m always greeted by a team member I’m sometimes greeted by a team member I’m not usually greeted by anyone

Finding what I need in-store at Prism Boutique is:

Easy and fun Difficult and time-consuming

When I need help finding something:

There’s always a team member that offers to help A team member helps if I need it I often don’t get help from a team member

Trying on something in-store at Prism Boutique is:

Easy and fun Difficult and time-consuming I don’t usually try stuff on

Making a return in-store at Prism Boutique is:

Simple and easy Difficult and confusing

I’d love to see in-store:

Friendlier Staff Better service More organized racks & displays Cleaner store More markets & shopping events More workshops & demos More informational panels & speakers

I’d rate my overall experience at Prism Boutique as:

	1	2	3	4	5

1 is Worst, 5 is Best

I visit the Prism Boutique website:

From the email newsletter From the Instagram feed From Instagram Stories On my own

Finding what I need on the Prism Boutique website is:

Easy and fun Difficult and time-consuming

Information about a specific product is:

Easy and simple to find Difficult and confusing to find Often incorrect or incomplete

When I have an order issue online:

It’s easy to get help from a team member It’s difficult and confusing to get help from a team member

I’d love to see online:

Online returns Cheaper shipping Better product & sizing info Live chat Customer Reviews Filters to shop by Price & Size More trends & styling inspo

I’d rate my overall experience on the Prism Boutique website as:

	1	2	3	4	5

1 is Worst, 5 is Best