Refund Policy
Membership
Membership payments are non-refundable with more than 7 days' notice from the date of approval which is the date of payment receipt sent.
You will be entitled to a 50% credit or refund if you contact our service team and lodge a formal request within 7 days of approval.
Events
If you cancel your attendance at an event:
With more than 28 days’ notice, you will be entitled to a 100% credit or refund.
With 7-28 days' notice, you will be entitled to a 50% credit or refund.
With less than 7 days' notice, you will not be entitled to any credit or refund.
The CBANSW reserves the right to cancel events due to a lack of bookings. In the event of a cancellation made by the CBANSW, you will be entitled to a full refund on your booking.
Online events
Some CBANSW events are conducted by way of video conference or webinar.
We cannot issue refunds due to problems you experience with your internet connection, including problems you may experience in connecting to the online event or in the sound or audio quality of the online event.
Accordingly, we encourage you to read the information we provide prior to an event to help you set up your equipment. Sometimes, you are required to download free video conferencing software in order to connect. It is your responsibility to download and test this software before the event.
We are happy to assist you by answering questions up to 24 hours in advance of the event but cannot guarantee that we will have the resources to respond to your problem on the day of the event or during an event.
退款条款
会员资格
从批准之日（即付款收据发送之日）起，超过7天的提前通知将不予退还会员费。如果您与我们的服务团队联系并在批准后7天内提出正式要求，则您将有权获得50％的信用点或退款。
线下活动
如果您取消参加活动：
在超过28天的通知后，您将有权获得100％的信用或退款。
提前7-28天通知，您将有权获得50％的信用或退款。
在不到7天的通知时间内，您将无权获得任何退款或退款。
由于预订不足，CBANSW保留取消活动的权利。如果CBANSW取消了预订，您将有权获得全额退款。
在线活动
一些CBANSW活动是通过视频会议或网络研讨会的方式进行的。
由于您遇到互联网连接问题，包括在连接到在线活动或在线活动的声音或音频质量时可能遇到的问题，我们无法退款。
因此，我们建议您在活动开始之前阅读我们提供的信息，以帮助您设置设备。有时，您需要下载免费的视频会议软件才能进行连接。活动前，您有责任下载并测试该软件。
我们很乐意在活动开始前24小时回答问题，但不能保证在活动当天或活动期间我们将提供资源来回答您的问题。