• Property Answer Account Intake Form

  • Welcome to Property Answer! Please complete the following form in order for our programmers to be able to best program your account. If there is any additional information that needs to be added, or if you have more than one office location, please contact your Account Manager or Lead Programmer.

  • Contact Information

  • Please complete YOUR contact information as the person who is filling out the forms on behalf your company. 

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  • Company Information

  • Please complete the following quesitons regarding your business. If you have more than one office location, please reach out to your Account Manager as this section will need to be duplicated for each location. 

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  • Business Type

  • Please provide a brief summary of what your business does and the services you provide. Also, include any other information about your company which you feel will assist our operators when answering your calls. 

  • Call Types

  • Please provide a general example of the types of calls we should expect on your line and whether they should be treated as non-urgent or urgent. Please be as specific as possible. For example: Office Calls, Service Calls, Rental Inquiry Calls, or General Inquiry Calls. 

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  • Answering Your Calls

  • In this section, please provide information on how you would like your line answered, and complete all the details regarding the process in which we will be answering your lines. 

  • Message Taking

  • Below are the basic questions we ask on all calls. If you have any additional questions you want us to ask, please indicate below. 

     

    General Messages
    Who the message is for 
    Caller Name 
    Company Name 
    Caller Contact Number 
    Alternate Contact Number
    Message/Nature of Call 
    Address, Unit Number
    City

  • Additional Questions

    Please add any additional question and indicate whether they are call type specific.
  • Dispatch

  • Please let us know what you would like us to do with your messages once we have taken the above information. We can CALL you, TEXT you, EMAIL you or HOLD your messages. Please note there is a section for both non-urgent and urgent calls. 

  • Non-Urgent Calls

  • Please indicate what we should do with messages you have identified above as non-urgent. 

  • If we are to dispatch NON-URGENT calls, please answer the following questions. If you chose HOLD, please proceed to URGENT CALLS. 

  • Who do you want contacted for your NON-URGENT calls? 


  • If yes, please provide as much detail as possible in the following questions. 

  • Urgent Calls

  • Please indicate what we should do with messages you identified above as URGENT. 

  • If you chose dispatch above, please complete the following questions. If you chose hold, please skip ahead to the next section.

  • Who do you want contacted for your URGENT calls? 


  • Additional Services

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  • Staff Contact Information

  • Please provide a list of all staff that we may need to contact, wit all contact methods. Please indicate if phone numbers are office, mobile or home numbers. We would appreciate the following structure if possible: 

    Name
    Position/Title
    Contact 1
    Contact 2
    Conact 3
    Email Address 
    Any other information about the contact that would be relevant to us. 

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