Secret Shopper v1
Do they have an online menu?
*
Yes
No
Menu & Website
Rate online menu experience
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1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
1=Poor.. 2=Fair.. 3=Good.. 4=Very Good.. 5=Excellent
Do they allow online ordering?
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Yes
No
Didn't Use
Rate online ordering experience
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1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Is there a phone number on their website to get more information?
*
Yes
No
Comments on online ordering process & website
*
0/250
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Dispensary Name & Location
Name of dispensary
*
Location of dispensary
*
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At the check-in process were you asked
Your proof of residence (e.g. drivers license)
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Yes
No
Your patient ID card
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Yes
No
Your order information
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Yes
No
Were you asked to speak with a medical professional?
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Yes
No
Rate the check-in process
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1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Comments on check-in
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0/250
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Lobby
Was the lobby comfortable?
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Yes
No
Why was the lobby not comfortable
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0/500
Rate lobby comfort
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1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Was there any educational material for you to peruse?
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Yes
No
What educational material was there
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0/500
Was drinking water or (other) available
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Yes
No
Was there a restroom available for use?
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Yes
No
How many minutes until you were taken to a dispensary technician?
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Minutes
Other comments about the waiting area and reception area
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0/250
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Product
Please check that there are at least one product listed under each category
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Yes
No
Concentrate and/or RSO
Vape Cartridges
Flower
Tinctures
Gelcaps/Pills
Creams/Salves
Calculation Product
Other product related comments
*
0/250
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Online Order
Were all of your ordered items available?
*
Yes
No
n/a
Did the dispensary technician pressure you to purchase a product that you did not need?
*
Yes
No
Other comments about your order
*
0/250
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Technician Knowledge and Approach
Ask the dispensary technician for the difference between indica and sativa. Did they mention
*
Yes
No
Did Not Ask
Daytime vs. Nighttime
Uplifting/creative/energizing vs. Relaxing/”in da couch”
Ask for an explanation of differences between delivery mechanisms.Did they mention
*
Yes
No
Did Not Ask
Differences in onset
Inhalation vs. oral use
Anything about not “smoking” flower (i.e. vaporizing only)
For any products you purchased, ask them to explain how you should use them. Did they mention
*
Yes
No
Did Not Ask
Dosing levels
How to operate any apparatus
Technician Name
*
Technician knowledge of product
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1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Technician knowledge of how to use product
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1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Other comments on the technician experience
*
0/250
Calculation Tech
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What payment options are available:
Was an ATM available?
*
Yes
No
Could you use a debit card?
*
Yes
No
Could you use any other electronic payment system?
*
Yes
No
Are there any discount programs
*
Yes
No
What discount programs are available?
*
Military
Senior
Other
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ID & Date
Your ID
*
Date
*
-
Month
-
Day
Year
Date
Time Visited
*
Morning
Afternoon
Evening
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Summary & Score
Written Summary of Your Overall Impression
*
0/500
Overall Score
*
1
2
3
4
5
Poor
Excellent
1 is Poor, 5 is Excellent
Submit
Calculations Y/N
Over All Score
Should be Empty: