Additional Cost:
Purchasing service fee via website : $5 per website
VIP Purchasing Service via physical store : $50 per hour
Voucher Discount: Enjoy more savings when you use voucher upon checkout.
Holding Fee: Enjoy 30 days free storage at our warehouse.
- You will be charged $1 per package per day starting on the 31st day. We will dispose the package after 60 days
- If you wish to proceed with another courier or you want to send you parcel to another USA address, you will be charged $1 per package per day starting on the day your package arrives at our warehouse
Consolidate Boxes Fee :You can consolidate different boxes from different stores into one box.
Fee charged is $10 per 22 in. L x 16 in. W x 15 in. D box (if you have 5 small packages to be consolidated into one box, the fee is $10)
Repack Fee: We will repack you package for added protection and security if
it is inadequately packed for international shipping.
- Basic repack (packing with air pillow / paper / cardboards so the boxes filled and sturdy) : $10 per box
- Advanced repack (special packing or repacking if needed extra care / odd shaped item / boxes) : $50 per box
Cancellation Fee : $50 will be charge for any cancellation or return of item
* If we still did not place the order for you, we still have to charge RM2.00 for bank charges
Photo Request Fee:
- $5 per item (4 different angles)
- $5 for the whole items in bulk (4 different angles)
Box Inspection: $10 per item
Tracking number request from USA website to USA warehouse: $10 per website
For pickup charges : $1 per mile (minimum charges $15)
* Most shipments are calculated by weight only, but if the item is light with a big dimension , we will determine shipping cost in dimensional weight. Whichever is higher. This is only relevant if your box dimension is more than 22 x 16 x15 in but actual weight is below 10kg
Dimensional weight is calculated by multiplying the length x width x height of a package and divided by a dimensional factor of 5000.
Dimensional weight (kg) = [Length (cm) x width (cm) x height (cm)] / 5000cm
* All shipments with dimensions greater than 22 in. L x 16 in. W x 15 in. D will have to pay extra RM230 for every 22 in. L x 16 in. W x 15 in. D (Volumetric Weight 5280 in.)
** Some website will have maximum amount of purchase and if you exceed the maximum amount of purchase, we will charge it as a second purchasing service fee via website