Coyote Valley Casino - Careers

JOB SUMMARY:

Surveillance Observers provide surveillance coverage for the entire Casino facility. Protects company assets and possesses knowledge of surveillance operations. All functions will be performed within the guidelines of the Coyote Valley Casino policies and procedures, Internal Control Standards and objectives, and in accordance with the Mission, Vision and Value Statement of the Coyote Valley Casino.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following and other duties may be assigned:

1. Maintains surveillance of all areas and activities of Coyote Valley Casino.
2. Records any irregular gaming activity.
3. Through closed circuit television, provides observation of all departments and applicable job functions to assure that all company policies and procedures are met with compliance.
4. Possess knowledge of policies and procedures from all departments.
5. Maintain proper paperwork and log sheets as directed by policies and procedures to ensure compliance with all regulations and policies.
6. Adheres to all regulatory, departmental and company policies, especially those regarding confidentiality.
7. Operates all surveillance equipment.
8. Conduct self always in a manner that reflects credit on the casino and encourages other to do the same.
9. Must be neat and clean in appearance.
10. Must be able to work well with Co-workers/Supervisor/Managers.
11. Must maintain a good attendance record and understand the importance of punctuality when arriving for scheduled shifts.  Must be flexible with their schedule and willing to work all shifts and overtime as needed.

 QUALIFICATIONS/REQUIREMENTS:To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. High School Diploma or GED equivalent.
2. Minimum of one year Casino Surveillance experience.
3. A thorough knowledge and understanding of all games and casino rules, procedures, and administration.
4. Familiar with camera equipment and methods of operation and recording.
5. Knowledge of identification of methods of cheating games and other related activities.
6. Must have good observation skills.
7. Ability to communicate effectively both written and orally.
8. The employee is regularly required to stand, walk, sit and use hands to handle or feel objects, tools or controls.

Work Environment:The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.

1. The noise level in the work environment is usually moderate loud.
2. Must be able to work in an intense environment where a high degree of concentration is necessary to perform the required job duties.

*The work environment is not smoke free.

Other:

1. Must be able to be approved for and maintain a valid gaming license.    
2. Preference in filling vacancies is given to qualified member of the Coyote Valley of Pomo Indian Tribe or qualified Native American candidates in accordance with the Indian Preference Act (Title 2, U. S Code).  Coyote Valley of Pomo Indian Tribe and the Coyote Valley Casino is also committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
3. Must be sensitive to the needs of the Indian community, their culture and traditions.

JOB SUMMARY:

Responsible for properly executing security duties on assigned shift, to adequately protect the life and property of customers, employees and the company’s property.   All functions will be performed within the guidelines of the Coyote Valley Casino policies and procedures, Internal Control Standards and Objectives, and in accordance with the Mission, Vision and Value Statement of the Coyote Valley Casino.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.

1. Shall ensure the safety of customers and employees while on the premises of the Coyote Valley Casino.
2. Assisting patrons and employees and respond to critical situations (Medical emergencies, irate patrons, etc.)
3. Continual observation and patrolling casino premises, corridors, bar area, office area and parking lot of the Coyote Valley Casino.
4. Shall report in writing any violations, acts, or situations which are detrimental to the best interest of the Coyote Valley Casino.
5. Shall assist other casino departments as requested (table fills, in jackpot pay outs, Vault drop, ect…)
6. Assist the Security Dispatch Desk, when requested.
7. Learn and follow the Security Standard Operations Procedure (SOP) Manual.
8. Shall maintain the strictest of confidentiality with respect to the internal functions of the Security Department as well as any other confidential information.
9. Must be able to work well with Co-workers/Supervisor/Managers.
10. Must consistently demonstrate a high level of customer service to customers, and represent the casino in a friendly and professional manner.
11. May be asked to perform various duties as assigned by the Security Supervisor, Security Manager or Casino Shift Manager. 
12. Must maintain a good attendance record.

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Shall be presentable to the public and have the ability to interact favorably with the public.
2. Shall be able to successfully complete CPR/First Aid Training Course.
3. Must be able to work all shifts, weekends, birthdays and holidays.
4. Must have good observations skills.
5. Must have good writing and spelling skills.
6. Must maintain a pleasant, positive attitude.

Education/Experience:

1. High School Diploma or GED equivalent
2. Prior Security Experience Preferred

Language Skills:

1. Ability to communicate effectively both written and orally in English.
2. Bilingual a plus.

Reasoning Ability:

1. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Demands:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of the job.

1. While performing the duties of this job, the Employee is regularly required to talk and hear.
2. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle or feel objects, tools or controls.

Work Environment:
The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an intense environment where a high degree of concentration is necessary to perform the required job duties.

* The work environment is not smoke free.

Other:

1. Must be able to be approved for and maintain a valid gaming license.
2. Preference in filling vacancies is given to qualified member of the Coyote Valley of Pomo Indian Tribe or qualified Native American candidates in accordance with the Indian Preference Act (Title 2, U. S Code).  Coyote Valley of Pomo Indian Tribe and the Coyote Valley Casino is also committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
3. Must be sensitive to the needs of the Indian community, their culture and traditions.

JOB SUMMARY:

The Table Games Dealer shall be responsible for the efficient and responsible operation of the table games in the casino and shall conduct the games of blackjack played on the tables in an efficient and responsible manner. All functions will be performed within the guidelines of the Coyote Valley Casino policies and procedures, Internal Control Standards and objectives, and in accordance with the Mission, Vision and Value Statement of the Coyote Valley Casino.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following.

Provides prompt, courteous and accurate dealing at assigned table.
Shall meet and greet the customers in a manner consistent with good business practices.
Maintain a continuous inspection of cards, ensuring the security of the same at all times.
Exchange customer currency for checks (chips) and deposit paper currency in the proper container (drop box).  Ensure the safety of all gaming chips and monies entrusted.
Assist customer in playing and ensure adherence to established rules, policies and procedures.
Report any safety hazards to immediate supervisor.
Conduct self always in a manner that reflects credit on the casino and encourage other to do the same.
Must abide by the dress code maintaining the professional appearance of the table at all times.
Shall conduct the games of blackjack played on the tables in an efficient and responsible manner, and shall be in compliance with appropriate rule and procedures as it pertains to the Coyote Valley Tribal Gaming Corporation.
Shall keep the working environment in a clean and safe manner.
Must be able to work well with Co-workers/Supervisor/Managers.
Must consistently demonstrate a high level of customer service to customers and employees, and represent the casino in a friendly and professional manner.
May be asked to perform various duties as assigned by the Supervisor or Manager.
 

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                  

Education/Experience:

High School Diploma or GED equivalent.
Applicants must successfully complete blackjack training.
Applicant must be fast and accurate in handling cash.
Ability to add and subtract two digit numbers and to multiply and divide. Ability to perform these operations using units of American money.
Must be able to work all shifts, weekends and holidays.
Experience working with the public is highly desired.
 

Language Skills:

Ability to communicate effectively both written and orally.
 

Reasoning Ability:

Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
 

Physical Demands:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of the job. 

Employee must be able to stand stationary for extended periods of time while conducting the game.
 

Work Environment:
The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate loud.
When on the casino floor, the noise levels increase to loud.
Must be able to work in an intense environment where a high degree of concentration is necessary to perform the required job duties.

*The work environment is not smoke free.

Other:

Must be able to be approved for and maintain a valid gaming license.
Preference in filling vacancies is given to qualified member of the Coyote Valley of Pomo Indian Tribe or qualified Native American candidates in accordance with the Indian Preference Act (Title 2, U. S Code).  Coyote Valley of Pomo Indian Tribe and the Coyote Valley Casino is also committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
Must be sensitive to the needs of the Indian community, their culture and traditions.

JOB SUMMARY:

Responsible for front line service in restaurant and bar operations. Serves guests who order food and drink, and answers questions regarding the offerings. Ensures excellent customer service and attention to detail.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES : 

1. Ability to learn cashier operations using Point-of-Sale register equipment.
2. Responsible for proper set up of Front-of-House area for all food outlets.
3. Take and process orders as presented by the customer.
4. Maintain the presence which will include bussing of tables, floor cleanliness and general appearance.
5. Knowledge of menu items with ability to describe ingredients and general preparation standards.
6. Rotates stock in coolers and counter displays for customer consumption.
7. Ensures that food storage on the station is carried out in accordance with restaurant standards.
8. Informs FOH Manager of all supply needs.
9. Must consistently demonstrate a high level of guest service to customers and employees, and represent the casino in a friendly and professional manner.
10. Ensures all equipment is in working order, performing frequent inspections.
11. Maintain all food preparation areas in a thorough sanitary condition assuring compliance with all health code standards.
12. Must maintain a good attendance record.
13. Performs other duties as assigned.

QUALIFICATIONS/REQUIREMENTS:

1. Must have excellent customer service skills. 
2. Must present a cheerful and friendly personality and a well groomed appearance at all times.
3. Must be able to work all shifts, weekends and holidays.

Physical Demands:

• The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. 
• The employee is also required to be on his/her feet for long periods of time.
• The employee is also required to bend and reach with hands and arms.  Lifting/pushing/pulling up to 25 pounds of force is required. An employee must also possess the ability to climb, kneel, stoop, grasp, and feel as part of their daily activities.

Work Environment:
The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an intense environment where a high degree of concentration is necessary to perform the required job duties.

*The work environment is not smoke free.

Other:

• Must be able to be approved for and maintain a valid gaming license.
• Preference in filling vacancies is given to qualified member of the Coyote Valley of Pomo Indian Tribe or qualified Native American candidates in accordance with the Indian Preference Act (Title 2, U. S Code).  Coyote Valley of Pomo Indian Tribe and the Coyote Valley Casino is also committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
• Must be sensitive to the needs of the Indian community, their culture and traditions.

JOB SUMMARY:

Cashier works at a window in the Cage. Cashier is solely responsible and accountable for funds from all cash transactions occurring during their shift.  All functions will be performed within the guidelines of the Coyote Valley Casino policies and procedures, Internal Control Standards and objectives, and in accordance with the Mission, Vision and Value Statement of the Coyote Valley Casino. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following:

1. Serves as a source of operational funds. Maintains and monitors all funds entrusted to him/her on an assigned shift. Insure that proper paperwork is completed at the beginning and end of their shift.  
2. Provides check cashing services for customers cashing checks, in accordance with policy and procedure.  
3. Serves as an exchange or redemption area for customers’ chips and/or pay out tickets and jackpots.
4. Must process transactions accurately and maintain window variances to an absolute minimum.
5. Must be able to maintain a good attendance record. Must be able to work all shifts and weekends. Must present a neat and professional appearance. Must have an out-going personality and enjoy working with the public.
6. Must be able to work well with Co-workers/Supervisors/Managers.
7. Must consistently demonstrate a high level of customer service to customers and employees, and represent the casino in a friendly and professional manner.
8. May be asked to perform various duties in the cage as assigned by the Supervisor or Manager.

QUALIFICATIONS/REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

1. High School Diploma or GED Equivalent.
2. Previous Experience preferred.
3. Ability to add, subtract and multiply.  Able to be fast and accurate with these transactions.

Language Skills:

1. Ability to communicate effectively both written and orally.

Reasoning Ability:

1. Must possess ability to exercise good judgment in dealing with    customers and employees.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

1. The Employee is regularly required to stand long lengths of time and reach with hands and arms. 
2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, noisy casino environment and effectively deal with guests, management and employees in all situations.

Work Environment:

The work environment characteristics described here are representative of those an Employee encounters while performing the essential functions of this job.  The noise level in the work environment is usually moderate loud.  Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required duties.

*The work environment is not smoke free.

Other:

1. Must be able to be approved for and maintain a valid gaming license.
2. Preference in filling vacancies is given to qualified member of the Coyote Valley of Pomo Indian Tribe or qualified Native American candidates in accordance with the Indian Preference Act (Title 2, U. S Code).  Coyote Valley of Pomo Indian Tribe and the Coyote Valley Casino is also committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation.
3. Must be sensitive to the needs of the Indian community, their culture and traditions.

QUALIFICATIONS:

1. High school diploma or GED preferred. Technical school or formal apprenticeship may be required.
2. May require the knowledge, skills, and abilities to work with personal computers, AV systems, player tracking card systems, safety equipment, etc.
3. Must be able to work effectively with peers, staff members, and regulatory agency personnel.
4. Strong computer skills to include effective working knowledge of Microsoft Office Products. Knowledge of finance/cage related management, information and reporting systems preferred.
5. Strong written and oral communication skills required.
6. Ability to solve problems and deal with a variety of situations where only limited standardization exists.
7. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    

ESSENTIAL JOB FUNCTIONS:

1. Participates in the function of process of retail sales of Smoke Shop, Fuel, Food, Beverage and other Retail. 
2. Prepares shift deposit and paperwork.
3. Participates in the maintenance of supporting cash receipts documentation and accumulation of information for daily and monthly journal entries.
4. Balances all money transactions and paperwork. 
5. Performs all functions in accordance with established company policies, procedures and controls.
6. Promotes outstanding guest relations.
7. Ensures compliance with all applicable regulations, laws, internal policies/procedures, and internal control protocols.
8. Performs other related and compatible duties as assigned.
    

CORE COMPETENCIES & EQUIPMENT KNOWLEDGE:

1. Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
2. Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
3. Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or employees; listen well.
4. Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self reliance; identify own areas of opportunity and set and monitor self-development goals.
5. Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
6. Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.  
7. Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
8. Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
9. Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
10. Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
11. Team Centered- Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
12. Equipment Knowledge-Able to operate various types of office equipment including, but not limited to; personal computers, printers, 10 key adding machines, copy machines, telephone, and other departmental related systems.    

  
PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 30 lbs and push, pull, or drag up to 50 lbs.   Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The employee is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The employee may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.