I ask that you please give at least 48 hours notice when canceling or rescheduling. I require a 50% deposit to book services totaling $30 or more.
If you are a no show, are more than 15 minutes late, or cancel less than 24 hours before your appointment, your deposit will be used to cover your no show/cancellation fee. You will need to provide a new deposit to schedule a new appointment.
If you cancel with more than 24 hours notice, you will be automatically refunded your deposit. However, please keep in mind that habitual cancellations with less than 48 hours notice may result in you being barred from scheduling future appointments.
If you reschedule, your deposit is still fully valid and will still go toward the cost of your upcoming appointment. However, please keep in mind that repeated rescheduling with less than 48 hours notice may result in you being barred from scheduling future appointments.
For appointments totaling less than $30, you will be charged a 50% fee if you are a no show, are 15+ minutes late, or cancel less than 24 hours prior to your scheduled time. This fee will be charged to the card on file. If that card is invalid, the fee will need to be paid before any new appointments can be scheduled.
For prepaid appointments (such as packages and memberships), please be advised that you are subject to similar policies. Two instances of no shows, being 15+ minutes late, or cancelling with less than 24 hours notice (or any combination thereof) will result in the deduction of one visit from your package or membership accumulations. A third instance, and every single instance thereafter, will result in the deduction of 1 visit from your package or membership accumulations.
My cancellation policy is in place to ensure everyone who wants to visit is able to. The clients on my waitlist need and deserve reasonable notice of any openings. I am grateful for your understanding and respect for my and each other's time.