Did you order on ebay or amazon?
We appreciate your order; Neither ebay nor amazon want to make it easy to do "transparent" transactions due to policies designed to make all communications go through them. We want transparency, so we appreciate you for your part in clear and timely communications.
For shipping costs, we need approval and cooperation between you (our important customer!), the factory, the shipper(s) and our staff. Thanks for your help and understanding.