NARESP Job Analysis and Industry Survey
NARESP is here to transform the real estate support profession and establish members as respected specialists who provide exceptional value to employers and clients. We are embarking on a project to become the standard-setting body for real estate support excellence. This will be achieved by offering a certification, the Certified Real Estate Support Professional (CRESP) credential. Credential holders will demonstrate that they have the knowledge, skills, and abilities to perform any job related to the real estate support field, particularly in the areas of transaction coordination, operations, and administration. This survey will help us gather data critical for developing a psychometrically sound certification examination. The foundation of this standard-based credentialing program is a direct link between the examination content and job responsibilities of real estate support professionals.
Name
*
First Name
Last Name
Title
*
Company
*
Email
*
example@example.com
Demographics
1. Are you a(n)
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Independent Contractor (single/individual)
Business Owner (team of two or more)
Employee
2. How do you identify as a professional?
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TC
Executive Assistant
Agent Assistant (encompasses several categories)
Listing Coordinator/Manager
Operations
Marketing
Virtual Assistant
Other
3. Are you full-time or part-time?
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Full-time
Part-time
4. Approximately how many hours a week do you work?
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5. Are you paid hourly, salary, per transaction or other?
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Hourly
Salary
Per Transaction
Other
If hourly, what is the range?
$0-$12
$13-$18
$19-$25
$26+
If salary, what is the range?
$0-$25,000
$26,000-$50,000
$51,000-$75,000
$76,000-$100,000
$100,001+
If per transaction, what is the range?
$0-$50
$51-$150
$151-$200
$201-$300
$301-$400
$400-$500
$500+
6. Do you receive a bonus? If so, what is your bonus structure?
7. Where are you located (City, State, Country)?
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8. Where is your job located (City, State, Country)?
*
9. In how many different states do you work?
*
10 What is your age range?
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18-25
26-35
36-45
46-55
56+
11. What is your gender identification? (Optional)
12. Please specify your ethnicity (optional)
African American
Asian
Caucasian
Latino or Hispanic
Native American
Native Hawaiian or Pacific Islander
13. If you were previously an employee and have gone independent, what was your motivation?
In the area of Demographics, is there anything that we didn't ask you, that is important to know?
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Education, Training & Experience
14. What is your highest level of education?
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High school/GED
Technical/Trade School
Some college
2-year degree
4-year degree
Graduate level
15. What kind of training did you receive for your job?
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Formal training
On-the-job training
If you received formal training, please elaborate.
16. Can you specify the training time needed to arrive at a level of competence for your job (independently, without direction)?
*
17. Do you currently hold an active real estate license?
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Yes
No
If yes, in which state(s)?
19. Are you required to hold a license, certification, or registration in your state(s) for the work you do?
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Yes
No
If you are required to have a license, who pays to earn and maintain the license?
21. Are you currently receiving training, education, or coaching?
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Yes
No
If yes, please tell us from where are you receiving your training, education or coaching.
22. If you are receiving training, education or coaching, who is paying?
23. Are you familiar with professional certifications?
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Yes
No
24. If a certification was offered for your job, would you pursue that certification?
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Yes
No
25. What value would a certification have for you?
*
26. How long have you been in the real estate industry?
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0-1 year
2-5 years
6-10 years
11-15 years
16-20 years
20+ years
27. How long have you worked in your current position?
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0-1 year
2-5 years
6-10 years
11-15 years
16-20 years
20+ years
28. What specific experience, in any industry, did you have prior to your current role?
*
In the area of Education, Training and Experience, is there anything that we didn't ask you, that is important to know?
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Knowledge, Skills and Abilities
29. What do you feel are the important skills/abilities needed to do your job?
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30. What basic knowledge would someone need to know to perform your job?
*
31. What, if any, laws, regulations, or established procedures affect how you perform your duties?
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32. How would you define success in your work?
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In the area of Knowledge, Skills and Abilities, is there anything that we didn't ask you, that is important to know?
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Essential Duties and Responsibilities
33. Do you have set standards and expectations in your role?
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Yes
No
If yes, who sets them and what are they?
34. Do you have a job description?
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Yes
No
If yes, are you performing duties not presently included in your job description? Please explain.
35. What are your main job responsibilities?
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36. Please use the spaces below to describe the top main task you perform in your job. (In order to conserve space, please click on Task 1 to complete the form. Then, click on Task 1 to collapse that field. Repeat for each task).
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Task 1
Task 2
Task 3
Task 4
Task 5
Please complete for task 1
*
Please complete for task 2
*
Please complete for task 3
*
Please complete for task 4
*
Please complete for task 5
*
37. Do you perform recruiting activities?
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Yes
No
If yes, please elaborate
38. Do you have the authority to hire new people?
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Yes
No
If yes, please explain the tasks you must accomplish in the hiring process.
39. Did you receive training on how to conduct the hiring process?
Yes
No
If yes, what training have you received?
40. Are you responsible for on-boarding new employees/independent contractors/agents?
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Yes
No
If yes, please who and your process for on-boarding process.
41. Are you responsible for managing the performance of new hires?
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Yes
No
42. What types of deadlines are you required to meet?
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43. How do you track your tasks and deadlines?
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44. If you are on a team, how many people do you support on your team?
45. Describe the most difficult duty you perform (not necessarily the most important).
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46. Why do you feel this is your most difficult duty?
*
47. In your work assignments, what kind of direction do you receive?
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Detailed instructions
General instructions
No direction, as work follows specific procedures
No direction, as work requires creative and innovative techniques
Other
48. Describe any creative thinking required to do your job duties.
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49. What decisions do you make in your job and how often?
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50. What problems do you solve in your job and how often?
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51. From whom do you get authoritative advice when handling special problems?
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52. What kind of sensitive information are you required to work with and how do you protect it?
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53. Please describe your responsibility for controlling expenditures or managing expenses.
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54. How often is your work checked or reviewed?
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55. What are the physical demands of your job?
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Heavy lifting
Sitting for long periods of time
Standing for long periods of time.
Other
In the area of Essential Duties and Responsibilities, is there anything that we didn't ask you, that is important to know?
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Tools & Resources Required
56. Please list the types of software you use to perform the duties of your job.
*
57. Please identify the equipment you use to perform the duties of your job.
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Computer
Cell phone
Phone
Car
Other
In the area of Tools and Resources Required, is there anything that we didn't ask you, that is important to know?
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Professional Environment
58. Do you work remotely?
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Yes
No
If yes, what percentage of your work is done remotely?
0-10%
11-20%
21-30%
31-50%
51-80%
81-100%
59. If you do not work remotely, could your job be done remotely?
Yes
No
60. Describe the level of noise and distractions in your work environment.
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61. Please describe any needs to work outside of regular work hours (night paperwork requests, meetings, weekend coverage, etc.)
*
62. In the area of Professional Environment, is there anything that we didn't ask you, that is important to know?
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And Finally...
63. Were you previously aware of the National Association of Real Estate Support Professionals?
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Yes
No
If yes, how did you hear about us?
If no, would you like more information about our organization? Please provide your preferred method of contact and contact information.
64. What is your most important personal/professional goal for the coming year?
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65. Is there anything else you'd like to share with us that we didn't think to ask you?
*
Submit
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