Parents & Sessions

Respectfully, we do not recommend parents to sit in on sessions. This allows for the most succesful progress! You are more than welcome to sit in the hallway with open ears to listen in. Keep in mind, children can behave differently knowing a parent is watching. Siblings are not welcome in session rooms, we ask that they remain in the front sitting area, as they are generally distractions to the student. We also undertand that every child is unique and different! Please talk with us so we can individually meet those needs. We are happy to accomodate to make our students feel safe and special.  

Student Safety & Food Allergies

The safety of your child is critical and very important to your tutor and us. Please inform your teacher if someone different will be dropping off or picking up your child. Also, please let us know of any food allergies that your child may have. We do occasionally bring treats.

 

Please include all people who will be dropping off/picking up your child and their phone number. 

Payment Policy & Options

Tutoring fees are paid on a monthly basis at the beginning of each month, and are to be paid in the full amount. A late fee of $10 a day will be applied if not received by the specified due date on the invoice. If you are mailing in a check, please email to let us know. 

Cash or check is accepted, as well as credit or debit card payments, please know debit/credit card payments will have an additional 4% fee. Credit/Debit card payments are made on request.

If you want to pay by credit card, please email accounting@dyslexiaconnection.com for our credit card authorization form or online access. 

 

ESA Payments

We are an approved vendor for our ESA families. Please pay directly, and aftewards you will have the paid invoice that you can submit to your ClassWallet Account. 

Class Wallet:

The Dyslexia Connection LLC

or

Study Hall AZ LLC

Attendance & Makeup Policy

We understand that life happens — illness, school demands, and family schedules can occasionally interfere with planned sessions.

 
At Study Hall, your child’s time is intentionally reserved and staffed to support consistency and meaningful progress.

  

Regularly Scheduled Sessions

Every family will confirm their sessions for the month, every month. Please be sure to confirm accordingly! 

• 24 hours’ notice is required to be eligible for a makeup session.

• Makeup sessions are offered as availability allows and must be completed within the same calendar month.

• Late cancellations (less than 24 hours) and no-shows are not eligible for makeup.

• Illness-related absences may be considered for makeup when possible but are not guaranteed.

 
If a makeup session cannot be scheduled with your child’s regular teacher, another qualified Study Hall teacher may provide the makeup session.

 
If Study Hall must cancel a session due to teacher illness, emergency, or scheduling conflict, families will receive either a makeup session or a full refund.

 
We strongly encourage families to maintain their scheduled sessions each month to support consistency and avoid conflicts.

 

Intensive Programs & Special Offerings

Due to the limited-capacity and structured nature of our Intensive Programs, Camps, Pop-Up Events, Girl Talk, and similar specialty offerings, makeup sessions are not available.

 
Enrollment in these programs reserves a dedicated space for your child, and staffing and materials are planned in advance.

 
Missed sessions for any reason — including illness, scheduling conflicts, or travel — are not eligible for makeup, credit, or refund.

 
If Study Hall must cancel a session within one of these programs due to teacher illness, emergency, or scheduling conflict, a makeup session or appropriate adjustment will be provided.

 
Consistent attendance allows us to provide the highest level of support for each student, as well as planning and support of our incredible team and family of educators and teachers! 

Thank you for your support and understanding! 

Safety & Liability Release (Indoor & Outdoor Activities)

At Study Hall, we use a multisensory approach to learning. As part of this approach, students may participate in supervised activities both indoors and outdoors, including occasional use of our back parking lot for movement-based learning, chalk work, or hands-on instructional activities.

All activities are supervised by Study Hall staff, and reasonable precautions are taken to maintain a safe environment. However, participation in indoor and outdoor activities involves inherent risks, including but not limited to slips, trips, falls, contact with surfaces, or minor injuries.

 
By signing below, I acknowledge and agree that:

• My child may participate in supervised indoor and outdoor learning activities, including activities held in the back parking lot area.

• I understand that these activities are part of Study Hall’s educational model.

• I voluntarily assume the risks associated with participation in these environments.

• I release and hold harmless Study Hall, its owners, employees, contractors, agents, and affiliates from liability for injuries that may occur during participation in these supervised activities, except in cases of gross negligence or willful misconduct.

I have read and understand this Safety & Liability Release. 

Arizona Law Notice
This agreement is intended to be as broad and inclusive as permitted under the laws of the State of Arizona. If any portion of this release is held invalid, the remainder shall continue in full legal force and effect.
This agreement shall be governed by and interpreted in accordance with the laws of the State of Arizona.

Discontinue of Services

We realize that needs change and so do your children! We support all of our kids and truly hope for the best for everyone. With that said, we hope you an give us ample time of expectations of when you will be discontinuing services. Please give us 30 days notice, so we can continue to serve the families in our communities and plan for them as well, and for ourselves. Thank you for respecting our time and expertise! We truly are so lucky to work with the best families and students. 

If you discontinue services without 30 days notice, there will be no refund for unused sessions that were prepaid for. Thank you for understanding! 

Photo Consent

We love sharing the joy of learning! Photos and short videos may be taken during activities to celebrate student experiences and share program highlights.

  

How Media May Be Used

Images or videos of your child may be used for:

-Social media (Instagram, Facebook, etc.)

-Website

-Newsletters or emails to families

-Printed materials (flyers, posters, brochures)

-Internal training or presentations

 

Privacy & Safety

We will never share your child’s last name or personal contact information.
Photos/videos will always be used in a positive and respectful way.
We do not allow outside parties to use images without permission.

 

Food & Snack System

We have a range of snacks for your child! In order to buy them, your child will be given a punch card that we keep in the office and you will be charged $10 for every card. 

If you have specific snacks that your child loves, that align with your food priorities, please let us know so we can have it on hand for them! 

We’ve curated a selection that’s both kid-friendly and healthy, including:

-Everyday favorites kids enjoy 
-Nutritious options like protein cookies, muffins, and fresh drinks
-We try to rotate a variety of organic juices and snacks from loval companies like Kaleidescope, known for its high-quality, wholesome products

We’re excited to offer snacks that fuel learning, play, and growth while also supporting a local business that aligns with our values.

If you have any fun companies that we can support, please share!