Payment/Session Policies & Procedures
  • Study Hall & The Dyslexia Connection

    Policies & Procedures
  • Parents & Sessions


    Respectfully, we do not recommend parents to sit in on sessions. This allows for the most succesful progress! You are more than welcome to sit in the hallway with open ears to listen in. Keep in mind, children can behave differently knowing a parent is watching. Siblings are not welcome in session rooms, we ask that they remain in the front sitting area, as they are generally distractions to the student. We also undertand that every child is unique and different! Please talk with us so we can individually meet those needs. We are happy to accomodate to make our students feel safe and special.  

     

     


  • Student Safety & Food Allergies


    The safety of your child is critical and very important to your tutor and us. Please inform your teacher if someone different will be dropping off or picking up your child. Also, please let us know of any food allergies that your child may have. We do occasionally bring treats.

     

    Please include all people who will be dropping off/picking up your child and their phone number. 


  • Payment Policy & Options


    Tutoring fees are paid on a monthly basis at the beginning of each month, and are to be paid in the full amount. A late fee of $10 a day will be applied if not received by the specified due date on the invoice. If you are mailing in a check, please email to let us know. 


    Cash or check is accepted, as well as credit or debit card payments, please know debit/credit card payments will have an additional 4% fee. Credit/Debit card payments are made on request.

    If you want to pay by credit card, please email accounting@dyslexiaconnection.com for our credit card authorization form or online access. 

     

    ESA Payments

    We are an approved vendor for our ESA families. Please pay directly, and aftewards you will have the paid invoice that you can submit to your ClassWallet Account. 

    Class Wallet: The Dyslexia Connection 

    or

    Study Hall


  • Discontinue of Services

    We realize that needs change and so do your children! We support all of our kids and truly hope for the best for everyone. With that said, we hope you an give us ample time of expectations of when you will be discontinuing services. Please give us 30 days notice, so we can continue to serve the families in our communities and plan for them as well, and for ourselves. Thank you for respecting our time and expertise! We truly are so lucky to work with the best families and students. 

    If you discontinue services without 30 days notice, there will be no refund for unused sessions that were prepaid for. Thank you for understanding! 


  • Photo Consent

    We love sharing the joy of learning! Photos and short videos may be taken during activities to celebrate student experiences and share program highlights.

      

    How Media May Be Used

    Images or videos of your child may be used for:

    -Social media (Instagram, Facebook, etc.)

    -Website

    -Newsletters or emails to families

    -Printed materials (flyers, posters, brochures)

    -Internal training or presentations

     

    Privacy & Safety

    We will never share your child’s last name or personal contact information.
    Photos/videos will always be used in a positive and respectful way.
    We do not allow outside parties to use images without permission.

     


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  • Food & Snack System

    We have a range of snacks for your child! In order to buy them, your child will be given a punch card that we keep in the office and you will be charged $10 for every card. 

    If you have specific snacks that your child loves, that align with your food priorities, please let us know so we can have it on hand for them! 

    We’ve curated a selection that’s both kid-friendly and healthy, including:

    -Everyday favorites kids enjoy 
    -Nutritious options like protein cookies, muffins, and fresh drinks
    -We try to rotate a variety of organic juices and snacks from loval companies like Kaleidescope, known for its high-quality, wholesome products

    We’re excited to offer snacks that fuel learning, play, and growth while also supporting a local business that aligns with our values.

    If you have any fun companies that we can support, please share! 


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