Terms and Conditions for Market and Food Traders, Neverworld 2020
Please read the following Terms and Conditions carefully and agree to using the check box. They will apply to all traders who are invited and accept to trade at Neverworld 2020.
1.01 The terms ‘you’, ‘yours ’and ‘trader’ refers to the person on the application form.
1.02 The terms Neverworld 2020 / Phizzwizzards Ltd and ‘we’ refer to the festival organisers.
1.03 The term ‘non-food’ / ‘market’ trader refers to one who sells items, goods or services that do not involve the preparation or handling of food or drink.
1.04 The term ‘food trader’ / ‘caterer’ refers to one who sells food or drink.
2.01 Payment for the pitch, including any charges for power and other extras, must be paid 50% within 14 days of invoice, and the balance / full payment by May 18th by bank transfer to Phizzwizzards Ltd.
If payment is not received on time, the pitch will be offered to another trader.
2.02 All traders are required to pay a litter / cashless security bond of £150.
This will be by BACS or paypal (details to follow with offer) to be received within 14 days of invoice. The bond will be refunded within 14 days of the festival provided the pitch is left tidy and in good order (this includes you taking away your gas bottles), and that you have not taken any cash / card payments. THIS IS A CASHLESS EVENT. Please ensure that you see your Market manager before departing from site. If your pitch is not signed off by the market manager as having been left tidy and in good order we reserve the right to retain the bond. Any disputes will be settled within 30 days.
3.01 All employees must be covered by employer’s compulsory liability insurance for no less than £10,000,000.
3.02 Traders are obliged to have public liability insurance to a minimum value of £5,000,000 to cover any hazard or loss that may occur at the festival.
3.03 Traders must also be covered by product liability insurance for no less than £5,000,000.
4.01 By accepting these terms and conditions, you acknowledge that Phizzwizzards Ltd / Neverworld and / or their employees are not responsible or liable for:
any financial losses incurred by you;
any loss of or damage to your equipment, goods or personal belongings;
any injury to employees or staff working for or connected to you.
We recommend that you insure your property against any form of damage.
Traders need to ensure their stall is sturdy enough to withstand adverse weather conditions and is secure.
5.01 There are a limited number of passes available for your staff. You will be informed of this number in your confirmation letter. Passes will only be issued provided your pitch fee has been paid and valid documentation has been received.
5.02 Traders are responsible for the actions and behaviour of their staff. Should the organisers deem any trader’s staff’s behaviour as inappropriate, illegal, foul, criminally damaging to property or offensive, that person will be removed from site and your trade stall may be prohibited from trading at Phizzwizzards Ltd events in the future.
5.03 Traders may not sub-contract any part of their stall without clear written permission. To do so may mean you will be asked to cease trading and may be prohibited from trading at future events.
5.04 You may arrive from 10:00am on Wednesday 29th July. You must be set-up and ready to trade by 14:00 on Thursday 30th July or 12:00pm if based in the campsite. You may pack up and leave after 13:00 on Sunday 2nd August.
5.05 All traders must try to arrive at the designated time, and certainly by 7pm Wednesday 29th July.
5.06 Food inspectors will be making their rounds to inspect your stalls. After inspection, food traders will be awarded one of the following:
A green card indicating the stall has passed inspection and can now trade.
A yellow card indicating that you may trade but need to improve some aspect of your stall.
A red card, indicating that the stall may not open until significant improvements are made.
Red, green or yellow inspection cards must always be clearly displayed within the food stall.
5.07 Event Operating times
Realm / Area
5.08 We encourage traders to provide seating outside their stall for festival goers. Please include this on the sketch of your stall so we can site you appropriately.
5.09 All traders are allowed one vehicle only (in addition to any serving unit) to remain static on site behind their stall.
Please ensure that you have booked a large enough pitch to accommodate this vehicle. It will not be allowed to move until event take-down.
5.11 Vehicles must move at a maximum speed of 5mph on site. Do not use your hazard lights but do use turning signals to indicate your direction. In the event of adverse weather conditions there may be a ban on vehicle movement until the ground is made safe. Trader vehicles breaking these safety rules may be fined or in extreme cases, asked to cease trading and leave.
5.13 Any traders needing to leave the site to restock any goods that are not delivered by our local sourced suppliers must transport the supplies on foot between the car park and the trade stall.
If you expect a delivery item too large to manually handle, notify the market manager before your trip and consideration will be given on how the festival may help you. We do not guarantee that we can take large deliveries onto site during the show but we will help where we can.
5.14 We ask that all food traders use our suppliers. See section 9 below about wholesalers.
5.15 You are offered your pitch on the strength of the products and tariffs listed on your application form and as detailed in the confirmation letter. The product list and tariff should be an accurate representation of what you intend to sell. In some instances traders may be asked not to sell certain items to avoid clashes with other traders.
If the organisers discover that you are selling products or charging tariffs not listed we will ask you to withdraw the items or return to the agreed tariff. If you refuse, we reserve the right to enforce closure of your trading operation.
5.16 We request that you use free-range eggs and Fair-Trade products wherever possible.
Do not offer sauces, salt/pepper, sugar etc in individual sachets.
ALL Disposables must be COMPOSTABLE.
5.17 Soft Drinks We have multiple bars and outlets on site selling soft drinks such as water and canned drinks, however if you wish to sell soft drinks from your pitch you may do so for an additional fee of £125 plus VAT, or 20% of soft drink sales, whatever is higher. You may not sell water/soft drinks cheaper than the bar price. Neverworld will fix this price for all traders to keep things fair.
PLASTIC BOTTLES ARE NOW BANNED, but caned drinks are ok.
5.18 No trader is allowed sell alcohol. Alcohol rights are exclusively through Phizzwizzards Ltd bars. Any trader found selling alcohol will be closed down, forfeit bond, and may not be invited back to future events.
5.19 Traders are not allowed to bring animals or pets onto site. Any animals or pets found will need to be removed at the owner’s expense.
5.20 Traders are not permitted to play amplified music. PA systems are not permitted (other than a small radio or cd player for your own use). We have a Noise Management team onsite – they must be respected, and if they ask you to turn your music down/off, you must.
5.21 Traders are required to keep the area 10 meters in front of their stall and the entire pitch tidy and free of rubbish. Please supply an appropriate number of waste bins for the use of customers using your stall. You must ensure that all waste generated by your stall is placed in the appropriate recycling bins provided. Please notify us of any unusual requirements.
5.22 Care should be taken not to cause any damage or changes to the site or to any of the fittings, equipment or any other property belonging to the site, to Phizzwizzards Ltd or any of our contractors. You will be required to pay for any damage you cause, including accidental damage. This cost may include transportation and labour costs incurred.
5.21 Traders must ensure that their pitch has been left tidy and in good order. A designated member of the trader’s team must inspect your pitch and deem it so before you leave the site. Any cost for cleaning / tidying your pitch will be charged to you from your bond.
Fire Safety / Gas / Electricity / Water
6.01 All traders must comply with the Health and Safety at Work Act 1974 and associated regulations. Phizzwizzards Ltd / Health and Safety inspectors will be carrying out random checks throughout the festival.
6.02 It is essential that those camping behind their stall leave clear access for fire lanes, communal toilets and water points.
6.03 Traders are required to have a 5kg dry powder fire extinguisher at their stall. Food traders must also have a fire blanket.
6.04 Traders must supply a completed fire risk assessment.
6.05 Only one spare cylinder of liquid petroleum gas (LPG) may be kept at your stall at any time. If you wish to store additional LPG cylinders, please liaise with the market manager in advance.
6.06 The market manager will provide you with contact details of an LPG gas supplier able to deliver to the site during the festival. You will need to make arrangements about your requirements in advance.
6.07 Gas appliances must comply with relevant HSE regulations and must have undergone a Gas Safe check within the 12 months prior to the festival.
Food traders must ensure that the Gas Safe registered engineer inspecting your appliances is qualified to check LPG and catering units. We suggest you check on the Gas Safe Register website (www.gassaferegister.co.uk)
Should there not be sufficient safety checks on your gas equipment, a registered engineer will be called to verify your equipment. You will be liable for the cost on any on-site testing.
6.08 Electricity requirements need to be detailed on the application form. Pitches are offered including 1 x 16a feed There will be a charge for any additional power over that. Additional charges will be levied on site should your requirements exceed what you have applied for. This includes power to your living area and any live in vehicles behind your stall.
Traders need to supply their own cables and connectors. With 20m running from the stall to the power source, It is essential that sufficient power to run your stall is requested in advance.
6.09 Electrical equipment and appliances must comply with relevant HSE regulations and must have undergone a Portable Appliance Test (PAT) safety check within the 12 months prior to the festival unless the item is under 12 months old, in which case a purchase receipt for that item will suffice. A qualified electrical engineer must carry out the safety check. Each appliance requires a PAT certificate.
When on site, should there be insufficient testing certificates for your electrical equipment; a registered engineer will be called to verify your equipment. You will be liable for the cost of any on site testing.
6.10 The pitch fee includes access to a supply of clean water. This will be in the form of a standpipe and tap to be shared with other traders. Traders are not permitted to have a direct feed from the communal tap.
6.11 Clear, legible, valid copies of your:
Gas Safe Inspection Certificates (where applicable)
PAT inspection certificates
must be uploaded by 27th July 2020.
All documents must be valid for the dates of Neverworld 2020.
No applications will be fully confirmed without relevant documents.
7.01 Food traders must comply with The General Food Regulations 2004, The Food Safety and Hygiene (England) Regulations 2013, and Regulations (EC) 178/2002 and 852/2004
7.02 Food traders must bring to site and use purpose built hand washing facilities with hot and cold running water.
We will NOT accept water from a tea urn poured into a bowl as “hand washing facilities”. Those who come onto site without appropriate hand washing facilities will be closed down and their fee will not be refunded.
7.03 Food traders are required to provide details of the local authority where they are registered and their current Food Hygiene Rating Scheme score. Confirmation of the trading name of the business, as it appears on the Food Hygiene Rating Scheme site, must be stated on the booking form. No food trade pitch will be fully confirmed without registration details.
7.04 Waste water must be disposed of in the grey-water bins (IBCs/Tuff tanks) as provided by the festival. It must not be poured onto the ground. The digging of sumps and soak-aways is prohibited.
7.05 Traders are required by the Food Standards Agency and by law to state if their products include any of the 14 allergens, namely:
• cereals containing gluten – including wheat (such as spelt and Khorasan), rye, barley and oats
• crustaceans – such as prawns, crabs and lobsters
• molluscs – such as mussels and oysters
• tree nuts – including almonds, hazelnuts, walnuts, brazil nuts, cashews, pecans, pistachios and macadamia nuts
• sesame seeds
• Sulphur dio
7.06 Traders must ensure that all Products used or distributed at the Venue or as otherwise permitted under this Agreement are safe, of satisfactory quality and conform with current health and safety regulations
8.01 Traders are not allowed to supply for purchase or gift, alcohol in any form whatsoever i.e. brandy-coffees without prior permission in writing.
8.02 Other prohibited items include:
Tea, Coffee, Water and Canned Drinks (unless approved by Neverworld), Alcohol, Tobacco products, Energy Drinks, Glass Bottles, Plastic bottles Glass, body piercing equipment, generators, lasers, sky lanterns, fireworks, tin foil barbecues or charcoal ,nitrous oxide (without written approval). Products that are deemed ‘unfit for human consumption’ and used as Legal Highs (possessed and/or sold as a whole product or separated into smaller quantities) are not permitted.
Any trader found offering prohibited items will have the items removed, asked to cease trading or to leave and may be prohibited from trading at Phizzwizzards Ltd events in future years.
Traders may not offer:
Phone charging (unless agreed in writing).
8.03 NO plastic or polystyrene disposables are allowed on site. Food traders are obliged to use non-plasticised paper plates and cups and wooden cutlery only.
8.04 Individual sachets of sauces are not permitted.
10.1 Phizzwizzards Ltd reserves the right to remove any trader from the festival site who does not comply with the obligations outlined within this document.
10.2 You will not be permitted to operate your stall if you do not satisfy the licensing requirements of the local authority. Phizzwizzards Ltd and their designated employees cannot accept any responsibility or liability if this situation occurs.
10.3 You agree to abide by the above clauses of 1.0 – 10.3 and indemnify and Phizzwizzards Ltd and their employees against any claim, loss or liability arising from a breach of the above clauses / regulations.
Thank you for taking the time to read this through.