BOOKING PROCEDURE 

 

Once you have completed the Booking form, the Lettings Manager* will confirm your provisional booking and provide you with a reference number and details of how to pay the deposit (£300).

Our Lettings Manager will confirm your booking when the deposit has been received. Provisional bookings will be held for a maximum of 14 days. If your deposit is not received in this period, your provisional booking will be cancelled.

The balance of your fees and returnable Good Housekeeping Security (£500) are due four weeks prior to your stay. Once the balance of your fees and the Good Housekeeping Security has been received, you will receive details of how to enter the property.

* Please note: As we are a charity our Lettings Manager is a volunteer with a full time job, however she aims to reply within 2-3 working days.

OLGRA BOOKING TERMS & CONDITIONS

USE OF OUR PROPERTIES

The Cambrian Coast Evangelical Trust is a Christian charity. We ask guests to respect this and to ensure that their behaviour whist staying at our property does not damage the reputation of the charity.

The group leader must be a responsible adult of at least 21 years of age who is staying with their group in the property. The group leader is also responsible for all costs involved in the reservation including loss or damage, as well as the behaviour of their group.

We reserve the right to terminate a booking without refund and refuse future bookings if the behaviour of any member of your group is antisocial.

We reserve the right to terminate a booking without refund and refuse future bookings if your group is larger than the stated occupancy of the property.

Smoking or use of e cigarettes are not permitted anywhere inside the property.

Dogs are permitted but no other pets are permitted without prior consent from the Trust. Under no circumstances are dogs to be left unattended in the property or allowed above the ground floor of the property.

 

PAYMENT

A non-returnable deposit of £300 must be made to secure your booking. The balance of fees and good housekeeping security must be received by us no later than 4 weeks before your booking commences. Bookings made within 6 weeks of the holiday start date must be paid in full at the time of booking.

 

CANCELATIONS

If the balance is not received by the due date, your holiday will be treated as a cancellation.

If you cancel within 30 days of your holiday date the full amount of your booking will be payable.* If you cancel 31-60 days before your holiday, we reserve the right to claim payment of 50% of the cost of your booking.*

If you fail to arrive on the day your holiday commences, or leave earlier than the end date, you will not be entitled to any refund of monies paid.

* If we are able to re-let the period of your booking, we will refund any monies paid less your deposit.   

 

BREAKAGES & DAMAGE TO THE PROPERTY

Guests are expected to treat our property and facilities with care and respect so that others may continue to enjoy them in the future. You are liable for any loss or damage, howsoever caused, during your stay. Accommodation will be inspected at the end of your stay and any loss or damage will be deducted from your good housekeeping security.