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    Privacy Policy Rays Room is committed to ensuring a safe and trusted therapeutic environment for you to be a part of. Your privacy is of paramount importance and we ensure that there is no communication to anyone external to the therapeutic process about any of your personal details or conversations within our legal limitations. The limitations to your confidentiality are; Your information may be subpoenaed by a court. Failure to disclose information could result in injury to yourself or another person. Your prior approval has been obtained to discuss information with another person. As a mandatory reporter, I am legally obliged to communicate with external parties of any safety risks for children and young people under the age of 16, but I will endeavor to discuss any concerns that are raised with you for the benefit of total transparency. All conversations had during therapy is inadmissible in the family law court as per The Family Law Act (1975). Therapeutic conversation is protected and where possible, is left out of court proceedings. Cancellations While we understand that at times life can get the better of us, it is important to maintain a consistent and dependable therapeutic process. Every booking made is specifically held for you. It is for this reason that any cancellations made within 48 hours of a scheduled session will be billed at one hour of the full session rate. Cancellation payments are made via credit card on the scheduled day of the session. Please provide us with written notification of any cancellation with at least two business days notice to avoid the cancellation fee. Please check the box below to indicate you understand and agree to comply with the above;
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    SIgn to verify all of the above true and you understand and agree to both the confidentiality and cancellation policy.
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  • 19

    Fee Structure and Rebates:

    Ray's Fees:

    - Individual, Couples and Family Therapy sessions are billed at $350 per hour 

    - Family Court Cases, Eating Disorders, PTSD and Complex cases are billed at $370 per hour

    Medicare and Private Health Care rebates are available.

     

    Flavia, Holi, Stef, Le and Susie Fees

    Individuals, couples, and families are billed at $240 per hour. 

    Post-Separation sessions are billed at $260 per hour.

    Private Health Care rebates are available depending on your insurer and coverage.

      

     A normal 'therapeutic hour' is 50 minutes in length.

    Letters, phone calls over 15 minutes and subpoena preparation is billed in addition to your session fee.

    Payment
    Payment can be taken in cash, credit or EFTPOS payable at the time of the session, or via stored credit card after the session. All sessions are billed at a minimum of 50 minutes and must be paid for on the day of your session.

    Rebates
    Medicare rebates are available by visiting your GP and obtaining a Mental Health Care Plan. At this stage, only Ray Medhora is able to claim medicare rebates. 

    Private health insurance rebates are also available depending on insurer and plan. Insurers include Bupa, Medibank Private, Police Health Fund, Teachers Health Fund and The Doctors Health Fund. All clinicians at Ray's Room can claim private health insurance rebates.

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