Report Semihandmade Order Issue

Notes to be aware of:

1. Claims for damaged pieces may not be approved if reported more than 3 business days after the order is delivered. 
2. Panels, filler and trim are often cut down on-site so damaged pieces may still be usable. Please let us know if this may be the case.  

Please upload the following photos:

1. Pictures of the damaged or undamaged packaging & pallet.  This may indicate that the pieces were damaged in transit or were not packed properly so we will need this documentation when filing a claim with the shipper.
2. Close-up pictures of the damage to the piece
3. Wide-angle pictures of the damage to the piece
4. Picture of the label on the piece or the packaging (if applicable)

If you placed your order on our website and the missing items are not on your invoice, you were not charged for these pieces and you can place a new order for the remaining pieces. You can do so, through the website or we can create the order to help you. Please leave any notes in the notes section below. 

Since you used our Create Your Cart service (CYC) we will need to open a claim to investigate your issue. Please leave any details of the pieces you are missing in the notes section below. 

Since the missing items are on your invoice, it is very common for pieces to get moved and misplaced at the jobsite so while we check internally to confirm that the piece(s) in question have shipped, we want to make sure the piece(s) are not under boxes, tucked behind a door, moved to another room, etc.

We will open a claim and our team will figure out what happened.  For your information, the likely explanation is one of the following:

1. The missing items were shipped and have been misplaced. 
2. The missing items were shipped separately and are en route
3. The missing items were not shipped by the vendor and a remake will need to be processed

Please leave any notes below and we will look into your issue. 

Since you used our Create Your Cart service (CYC) we will need to open a claim to investigate your issue. Please leave any details of the incorrect pieces in the notes section below.

Please upload the following images or videos:

1. Picture of the incorrect piece (front and back)
2. Picture of the label on the piece or the packaging
3. If it is size-related, a picture including a readable measuring tape to demonstrate the incorrect dimension

Notes to be aware of:

• 12" pullout drawers are sent undrilled. The drilling instructions are included with purchase of IKEA Maximera internal system.
• Flip-up/horizontal doors are sent undrilled. The drilling template included with the purchase of IKEA horizontal hinges.
• Custom pieces are sent undrilled. 

Can you please upload the following images: 

• Picture of the drilling with a tape measure to show placement (or picture that shows the piece was not drilled)
• Picture of the label on the piece or the packaging (if applicable)

Notes to be aware of:

• If the piece is near a heat source, the perceived defect may be considered heat damage which would not typically be covered under warranty.
• If the piece is in direct sunlight, the perceived defect may be considered heat damage which would not typically be covered under warranty.

Please upload photos of each affected piece, following these guidelines & see examples in the drop down below:

1. Picture of the product defect on the piece
2. Picture of the surrounding cabinetry or appliances (wide angle)
3. Picture of the label on the piece or the packaging (if applicable)