Since the missing items are on your invoice, it is very common for pieces to get moved and misplaced at the jobsite so while we check internally to confirm that the piece(s) in question have shipped, we want to make sure the piece(s) are not under boxes, tucked behind a door, moved to another room, etc.
We will open a claim and our team will figure out what happened. For your information, the likely explanation is one of the following:
- The missing items were shipped and have been misplaced.
- The missing items were shipped separately and are en route
- The missing items were not shipped by the vendor and a remake will need to be processed
Please leave any notes below and we will look into your issue.