Claim Submission Form

Claim Submission Guidelines
It is necessary that you provide as much information as possible to process your complaint quickly and accurately. A representative will contact you for additional information if necessary. Once all information has been collected and a decision has been made, you will receive a notification of our findings along with a proposed resolution.

Damage Caused By the Freight Carrier
If your claim is a result of damage caused by a Freight Carrier please submit immediately. There is a limited time that a Freight Carrier will honor your claim. It is critical that you notify Go Green or the freight company upon discovery of the damage. All products should be inspected before accepting the delivery.

Claim Reference*

Type a customer name or project description for Go Green to use as reference. Example: John Smith Project

Invoice Number/Sales Order Number*

Invoice Date*

Product Name*

Roll Number*

Roll numbers are physically attached to rolls. Example: #G12345A

Roll Size or Square Footage*

Example: 15x100 or 1500 sq.ft.

If installed, please provide install date

Was the product powerbrushed?

What Infill was used & how much was used per sq/ft?*

Please describe product defect in detail . . .*

Upload Photos of Product Defect

Browse Files

Please upload as many photos as needed to properly show the product defect.

Settlement Requested*

Example: Credit / Additional Turf / Other

Company Name *

Example: ABC Turf Company

Account Number*

Contact Name*

Example: John Smith

Phone Number*

Example: (123) 123-1234

Email Address*

example@example.com

Form Submitted By*

Additional Comments

Claim Submission Form

Contact Information