Additional Details: (optional)
In certain circumstances, it's helps me to have a little background information so that I can navigate the conversation and ask clarifying questions that you may not know to ask.
For the following situations, please expand the section and give me more details.
All of the details are not required. I can simply ask the questions you want me to ask and give you the answer I receive. However, these details enhance my ability to resolve the issue and enhance the session, so you can get as much information as possible.