Service Agreement Terms & Conditions
You must answer everything with as much detail as possible here. This speeds up the process for your service to be completed. If I have additional questions I will contact you. All communications will be done through the email provided. If need be a phone consultation will be available at my descretion. Support, should you require it will be available for up to 14 days from your recipt of your recipe/analysis. Any modifications should they be needed will need to be done within this time frame. Anything that would drastically change the recipe or require a complte re-work of your recipe will not be accepted and would require an additional purchase. I reserve the right to deny any requests in this area without dispute. All revisions will be done at my descretion. I reserve the right to deny service of any individual at any point durring service if I deem it necessary due to any unreasonalble behavior. You agree to not speek poorly of myself or my brand for any reason if you are not pleased with the service. You also agree not to place any dispute on payments once service has been completed. There will be no refunds for any reason once you have recived your service.
Formulations for your pet are a proprietary property of my brand and as such you agree you will not share them with anyone outside your veterinarian. If you are found to be reselling or redistributing any recipe formulated by myself you will be held legally accountable. You may share pictures of your recipe on social media but do not list precise amounts of ingredients.
You agree this is a diet formulation /analysis service, not a raw food service. No actual food is included. It is your responsibility to source the food ingredients, prepare the food and practice safe handling/storing procedures in all steps. I can not guarentee sourcing but will work with what you have provided to the best of my ability. My brand will not be held accountable for any illness, injury or otherwise negative consequence that may arise from your feeding your pet. If you choose to feed raw meaty bones to your pet you agree you will do so in a safe mannor and know your pet/eating habits. I will not be held accountable for how your dog/cat handles eating these items. No adivise given here is meant to replace the advise of your veterinarian. I am not a veterinarian, I am a nutrition professional. You assume all responsibility in the actual feeding of your pet.
You will allow the stated time frame of current turnaround time on the website, this usually falls around 15 bussiness days (no weekends or hoildays) from the time of submitting this form to recive your recipe/analysis. If a circumstance comes up that would push this time frame back you will be notified in advance.