Reservations: Please allow at least 4-6 weeks for party reservations. However, if you request and we have an opening, we maybe able to provide accommodations. A rush fee is will added to parties booked less than 2 weeks of your reservation date.
Deposit: To reserve your party date, $100 is due when you book. A REFUNDABLE fee of $100 will be added to the total cost. The REFUNDABLE fee is refunded after pickup and an inspection to determine that no damage was done to Dream House Sleepovers' property. If there is damage to any of Dream House Sleepovers' property, this fee will NOT be returned.
Forms of Payment: Dream House Sleepovers accepts credit card payment exclusively through Square Point of Sale. Once your final balance is determined, you will be sent an electronic invoice.
Balances: All outstanding balances are due 2 weeks from your event. Payments that are not received within this time frame will result in a cancellation of your party.
Cancellations and Refunds: Refunds will not be given for your deposit or previously paid party balance if you cancel your party. If you need to reschedule for any other reason, we will gladly offer you the next available date.
Event Location Requirements: If you hold your event in your home, we request a large area that is cleared out before our arrival. We do not move furniture and to ensure the best party experience for your guests, we recommend adequate space. A large living room, den area, or bonus room are some examples of where the party can be set up. Please let us know when booking, how much space is available and we will tailor your magical sleepover experience to fit your needs.
Other Locations: We are happy to set up your event at the location that you choose. However, in the event that you choose a hotel or clubhouse, please be advised that you are responsible for all fees associated with a different location. Should the venue choose to deny us access, your payment will be forfeited. However, your REFUNDABLE fee will be returned.
Preventing Damages: No pens, pencils, markers or sharp objects that could puncture the mattress are allowed in the tents. If you choose to provide your guests with refreshments, we ask that tomato based foods, pasta, greasy or messy foods are not served inside the tents. Painting or similar activities are not allowed inside of the tents. These can stain our linens and fabrics and make clean up a challenge. Only light snacks should be eaten inside of the tents. Beverages served inside of the tents should be light colored or clear. No pets are allowed in the sleepover area. Although we understand that accidents happen, the client maybe held responsible for excessive damage to Dream House Sleepovers' property.
Traveling Fee: If the your party location is more than 10 miles from the 29680 zip code, a mileage fee will be applied in addition to other accommodations as needed.
Photography: If you select "yes" that Dream House Sleepovers may photograph your event, Dream House Sleepovers reserves the right to use the photographs taken at your event in any promotional media.
Client Obligations: Be on time for your set-up. We will not wait more than 30 minutes. If selecting a dessert table, popcorn or candy bar, please provide a cleared table. Provide a smoke-free environment. Please remain with your party at all times. Please keep guests, children, and/or parents clear of party area as we have a set up for party and break down.
Next Day: Dream House Sleepovers' property is for a 24 hour rental. We will agree on a pick up time. Please let air out of the air mattress prior to us returning.
Dream House Sleepovers has provided this account of our policies and terms of service with the assumptions that you have read and agree to our policies before signing the Party Agreement. Please ask for clarification if there are any questions regarding the policies above before reserving your party.