WE DO NOT GUARANTEE AUX CABLES/INPUTS - We make every effort to supply each bus with an AUX cord. Theft of AUX cords is common and out of our control. NO CASH VALUE for missing AUX cables. AUX CABLES- $30 per cable, missing or damaged. Vehicles are inspected each morning.
NO FOOD IN THE BUSES - $100 charge if opened, a mess will be an extra $100 clean-up charge.
ON-TIME POLICY - If we are late due to weather, traffic, and/or acts of God, time will be made up at the end of your trip. NO CREDIT OR REFUND.
TIMELINESS - We are only responsible for on-time PICKUP. We will follow your timeline as best as we can but due to loading, unloading, safety, and traffic, we are not responsible for on-time drop-off. Your time starts at arrival and ends when the driver leaves empty, you are responsible for any overtime charges.
EXTRA TIME - Night extra time (late charge) will be at the normal prorated vehicle rate plus 20% driver gratuity. For day, holiday and wedding transportation extra time (late charge) will be at double time plus a 20% driver gratuity and additional costs, this is because it will affect other jobs after yours. You will be financially responsible if we have to credit another job due to your group ending late. We have to right to end your event at any time. If you have a discounted rate/deal, any overtime will be charged at the full rate. Additional gratuity will be charged even if gratuity was included in the discount rate. The full rate is based on a 4-hour charter rate.
DROP OFF LOCATIONS - We do not drop off in empty parking lots. All trips must end at a residential home OR open business.
TRIP TERMINATION - ChiTown Party Bus reserves the right to terminate your trip at any time / any place for (but not limited to) non-payment, drugs, weapons, fighting, underage drinking, and/or any safety concerns. NO REFUND or cash value.
OUT OF STATE: Out of state trips are strictly hourly and based on the drive time and driver being on the clock, not passengers in the vehicle. Parking is not included. Over 15 hours must have two drivers per USDOT.
ENTER AT YOUR OWN RISK- ChiTown Party Bus will not be responsible or liable if any guest incurs injury by (but not limited to) not remaining seated while the vehicle is in motion, over-consumption of alcohol, etc. All injuries must be reported to the driver immediately so he/she can fill out an incident report. You are fully responsible for your guests. The driver is not responsible for loading and unloading of guests, if you have a large group, please have someone delegated to this duty. On shuttles, the driver is "Do as told" when to leave or stay, we are not reasonable if the timeline is not followed due to live directions.
WEDDINGS- Wedding rates are more than our normal rates. Please make sure you booked enough time for your transportation, we cannot guarantee additional time once booked or make changes. Due to other commitments, we have the right to end your trip at the planned (paid for) end time. Any additional time will be charged double the normal wedding hourly rate. We do not guarantee complimentary alcohol for Chicago weddings.
REMAINING BALANCE - will be charged automatically in full via credit card no later than 5 business days before your event, a 20% driver gratuity will be added. If the credit card on file is declined for the remaining balance charge, your booking deposit will turn into a security deposit refundable 24 hours after your event minus any additional charges. If the remaining balance isn't paid by 72 hours due to the credit card being declined, we have the right to cancel with no refund. Deposits will be non-refundable if any of these fees are needed or rules and regulations are broken. If the security deposit is not made, we have the right to cancel the event with no refunds. The booking deposit is not refundable since we take the bus off the calendar or your event and turn others away. If canceled 5 business days before the event we will need full payment. Please read all rules, by signing this form you agree to all terms and conditions. Any charge-backs or payments due will result in legal action for the full amount along with court costs.
CHANGES OR ADJUSTMENTS TO TRIP Once you sign this contract we are locked in and any changes or adjustments made by you may result in extra charges or fees. We are not responsible for any last-minute changes the day of and or missed phone calls to our office. We hold the right to cancel any trip/event if the pick-up, drop-off, or event address is changed from the original addresses at the time of booking due to safety concerns. All decisions are final.
ONE WAY/ROUND TRIP SERVICE Is basic transportation with no tours or stops. You and your group will get 15 minutes of free loading time, after that we will charge per minute until everybody in your group is in the vehicle and ready to move. We do not store drinks and or clothing from your trip. We do not guarantee ice and cups. We do not guarantee early or later time adjustment. Extra stops and washroom stops are a $40 charge with waiting time. Food stops are $100 plus waiting time. IF YOU WANT TO MAKE MULTIPLE STOPS PLEASE DO HOURLY SERVICE.
EMERGENCY VEHICLE SUBSTITUTION In a case of an emergency, we may swap your vehicle out with other similar vehicle passenger capacity. We do our best to keep our vehicles in top mechanical shape, but mechanical failure does happen. We provide transportation only and cannot guarantee exact vehicle nor vehicle choice.
BUS COLOR IS NOT GUARANTEED Only our Pink-N-Wild is a color guarantee.
MONEY REFUNDS/CREDIT We will not refund nor credit money only unless the trip is canceled by us due to an emergency situation. You are paying for transportation only and not an experience. We reserve the right to refuse credit/refund or to reschedule if we had 2 or more people interested in your booked date and we had to turn them away.
TRIPS WITHIN CHICAGO: The Party Bus Ordinance, which took effect in June of 2017, requires bus groups of 15 or more passengers traveling within the city to have a security guard and cameras onboard when stopping at any restaurant or venue that serves alcohol, regardless of whether the passengers consume alcohol. Security Guards are an additional cost.
*We reserve the right to re-route and or cancel any trip if in/near a large protest.
Chicago municipal code Chapter 9-114 (You will be responsible for any fines)
1, Who is under the age of 21 to possess or consume alcoholic liquor.
2. To engage in disorderly conduct.
3. To possess any drug paraphernalia
4. To unlawfully possess a firearm.
5. To discharge a firearm.
6. To hurl projectiles from the vehicle.
7. To commit indecent exposure.
8. To litter.
9. To unlawfully possess or use cannabis or any controlled substance.
10. Security cams must record all passenger actions.
11. If doing hourly service with over 14 passengers in Chicago city limits and alcohol is in the vehicle or going to establishments that serve, security may be needed*
12. City of Chicago #402706