27 or more means you're proficient. You're doing well but you can use the LiveWell training to help your team systematize and sustain your performance. You may want to try using the Fishbone Diagram to map out your most complicated problem areas, or try Process Mapping to streamline your laundry or onboarding or other processes. And using Visual Signals to communicate brings a sense of safety and security. These tools are part of Measure and Improve and Well Organized Home training modules. Click here to find online training. Click here for resources.