Credit Only Request

Credit Only Request

Used to request a credit only RMA
Your Name*
First and Last
Your Email*
example@example.com
Customer Number*
Order Number*
Is the original order older than 60 days?*

YesNo
If the customer is expecting a refund after 60 days, a check will need to be mailed out. Please attach email below from customer confirming address to mail check to.
Mailing address confirmation email.

Browse Files

Cancelof
RMA Number*
RMA Number
If more than one invoice per return
RMA Number
If more than one invoice per return
Reason/Fault*

Order Entry ErrorCustomer ErrorOther
How did the customer originally pay?*
Is the Credit Note being applied to a new order?*

YesNo
If CN is being applied to a new order, that would normally be paid via Authorize Net or Paypal, notes need to be placed in new order, original order, and RMA. Copy the following and add to the old order, new order, and on the RMA in the notes section.
- DO NOT REFUND CREDIT NOTE
- NEW ORDER NUMBER:
- Original Order Number:
- Any notes:
If these notes are not placed, the original method of payment will be credited and payment will need to be received to release new order.
If the account is set up on terms, the credit would be applied to the the invoice the items were originally on. Release your new order as you normally would.
Replacement order number.
Anything to add...
Approved by
If applicable
***ADD NOTES/PICTURES IN WMS***