USER SATISFACTION SURVEY
The committee is seeking the views of users of the club, both members and non members, to look at what they would like the club to provide. It is hoped that honest and candid views will be given. This will enable the committee and club to move forward and provide a range of activities that will become more appealing to a wider audience. All survey forms will be treated as confidential and the results presented to the committee prior to presentation at the AGM in March 2012.
USE OF THE CLUB:
Are you a member/non-member.
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Please Select
Member
Non member
Do you think the cost of membership is reasonable?
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Yes
No
How often do you visit the club?
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Please Select
Daily
Weekly
Fortnightly
Monthly
Special Occasions
Rarely
If you were a member but has let their membership lapse what are the reasons for this?
If you do not, or rarely, use the club why not?
What could be done so you would use the club more frequently?
MANAGEMENT AND THE COMMITTEE:
Do you feel the management and committee perform well and meet the needs of the members?
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Please Select
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Comments:
ACTIVITIES AT THE CLUB:
Current activities include bingo, snooker, poker, darts, crib, dominoes, 100 club, free wifi, sky sports on TV and large screen. Suggestions for further activities:
CATERING:
Do you use the restaurant?
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Yes
No
If Yes - How often?
Please Select
Weekly
Fortnightly
Monthly
Special Occasions
Rarely
If you use the restaurant: - How do you rate
Rows
Excellent
Good
Average
Poor
Very Poor
Service Quality
Menu Choice
Price
Wine List
If you do not use the restaurant, why not?
Use this space to suggest any improvements we could make e.g. menu, opening times etc
THE BAR:
How do you rate The Bar
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Rows
Excellent
Good
Average
Poor
Very Poor
Overall View
Service
Bar Staff
Range of Drinks
Price of Drinks
Additional Comments
ENTERTAINMENT:
Entertainment
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Rows
Excellent
Good
Average
Poor
Very Poor
How do you rate the current entertainment
Would you be prepared to Pay for entertainment
Yes
No
Would you be prepared to Purchase 50/50 raffle ticket To help fund the evenings
Yes
No
What entertainment would you like to see provided?
SNOOKER:
It has been suggested that one of the snooker tables be removed and replaced by pool table(s) Do you think that this is a good idea?
Please Select
Yes
No
FUNCTION ROOM HIRE:
Are you aware that the Village Hall is available to hire for weddings, parties, functions etc?
Please Select
Yes
No
Are you aware that we offer free hire of the hall for charity events on Friday evenings?
Please Select
Yes
No
MEMBERSHIP GENERAL COMMENTS:
What changes or improvements do you think should take place to improve the club?
CONTACT AND COMMUNICATION:
Would you like to receive regular notifications and updates of activities, entertainment etc taking place at the club on a regular basis by e-mail or texts? IF YES PLEASE ENTER YOUR DETAILS BELOW
Please Select
Yes
No
Full Name
First Name
Last Name
E-mail
Mobile Number
THIS INFORMATION WILL BE TREATED AS STRICTLY CONFIDENTIAL BY MYSELF, BILL DEVENISH, AND NOT RELEASED TO ANY OTHER PERSON.
I AGREE THAT THIS INFORMATION CAN BE USED FOR COMMUNICATION PURPOSES ONLY
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Please Select
Yes
No
Submit Form
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