Citizens Advice St Albans and District (CASTAD) is covered by the General Data Protection Regulations (GDPR) and is a member of Citizens Advice, which electronically processes personal information.
Email is a way of making general enquiries, but it is not a secure way to send personal information. CASTAD makes every effort to ensure the security and integrity of emails in our systems. Unfortunately, no data transmission over the Internet can be guarenteed to be 100% secure. As a result, while we strive to protect your personal information after we have received it, CASTAD cannot ensure or guarentee the security of information when it is in transit.
CASTAD will only return information to the email address of the sender, it is the sole responsibility of the sender to secure the privacy of this message.
If you are concerned about confidentiality then please contact us by phone, or in person.
When we record your information we:
- only access it when we have good reason.
- only share what is necessary and relevant.
- don't sell it to commercial organisations.
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you would like more information about how we'll use your data.