This assessment is for companies providing telehealth services which rely on live video-over-internet. Does or will your company's telehealth program use live video-over-internet?
*
Yes
No
Name
*
First Name
Last Name
Organization Name
*
Organization Type
*
Clinic
k-12 School
College/University
In-Patient
Other
Email (Must be a valid email address. Your result will be emailed to this address)
*
example@example.com
Phone Number
*
-
Area Code
Phone Number
Back
Next
Does your company have at least one year of experience operating a video-conference based telehealth program?
*
Yes
No
Does your company employ, or outsource to, Information Technology personnel who will be helping to implement your telehealth program?
*
Yes
No
Do PROVIDERS have immediate access to help from Information Technology personnel during telehealth sessions?
*
Yes
No
Do
CLIENTS
(patients, students) have
immediate
access to help from
Information Technology personnel
during telehealth sessions?
*
Yes
No
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Next
Do the
majority
of your telehealth
providers
have at least
one year experience
treating online?
*
Yes
No
Are your telehealth
providers
required to conduct teleheatlh sessions from your
office
or
facility
?
*
Yes
No
Does your company have a method and requirement to test the capacity and reliability of your
telehealth provider's internet connection
(office or home)?
*
Yes
No
Does your company
supply and service a computer
and other needed equipment to your telehealth
providers
?
*
Yes
No
Does your company supply
computer training
to providers that need it?
*
Yes
No
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Next
Do you require
providers
to use a
wired local network
connection to their computer (no Wifi)?
*
Yes
No
Do you perform any kind of
assessment of your provider's ability to troubleshoot
tech issues they will encounter in telehealth sessions?
*
Yes
No
Do you require telehealth
providers
to go through any kind of
telehealth training
?
*
Yes
No
Are your telehealth
providers
supplied a
new computer
at least every four years?
*
Yes
No
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Next
This question relates to the tech failure rate your business model can sustain. What is the HIGHEST percentage of sessions (visits), which are canceled due to tech issues, your plan can tolerate?
*
Can tolerate up to 15% of visits canceled due to tech issues
Can tolerate up to 12% of visits canceled due to tech issues
Can tolerate up to 9% of visits canceled due to tech issues
Can tolerate up to 6% of visits canceled due to tech issues
Can tolerate up to 3% of visits canceled due to tech issues
Cannot tolerate any cancels due to tech issues
Are A
T LEAST 25%
of your company's telehealth visits
group sessions
, in which clients (patients, students) are
connecting from different locations
?
*
Yes
No
During telehealth sessions, do providers need to utilize
screen share, play videos, or use any other interactive content
?
*
Yes
No
Back
Next
The next questions relate to your client's (patient, student) technology.
If your program connects telehealth providers to other providers (e.g. doctor to home healthcare worker), answer these questions as if the remote provider is the "client".
Do you have a method and requirement to
test
the capacity and reliability of your
client's internet connection?
*
Yes
No
Do you
require clients
to connect via a home or business internet connection (do you
forbid
them to use a mobile cellular network or public wifi)?
*
Yes
No
Do you
allow clients
to use their
personal devices
(computer, tablet, phone) to connect to sessions?
*
Yes
No
Does your company
supply and service a computer
or tablet for each telehealth
client
?
*
Yes
No
Does your company require any kind of
assessment of each client's
(or their caregiver/teacher)
technical ability
, as it relates to the hardware and software used in your telehealth program?
*
Yes
No
Do you require
clients
to use a
wired local network connection
to their computer (no Wifi)?
*
Yes
No
Your Telehealth Tech Risk Index
Submit
Should be Empty: