SALES POLICY:
ALL ORDERS ARE CONSIDERED FINAL SALES.
Orders that need to be cancelled for any reason whatsoever are subject to a 10% fee to cover processing costs of the sale and the refund.
Orders that have gone into production are subject to cancellation fees corresponding to the production work that has been completed.
The following three paragraphs are not applicable to the following kippot types: Traditional Satin, Deluxe Satin, Deluxe Linen, Deluxe Raw Silk, Genuine Leather Suede, Deluxe Burlap, Moire, Sports Balls
Any order that needs to be cancelled for any reason whatsoever once our graphic team has begun working on proofs/mockups are subject to a $25 fee above the 10% processing fee.
Our graphic team will provide a proof based on the details provided in the order herein; once the proof has been reviewed by the customer, changes may be made at no extra cost, and a second proof provided. Any changes after the second proof are subject to a $25 fee per proof.
In the event that replies to the proof(s) are delayed and said delays push the order into a rush status, cancelling the order would result in all fees listed above.
Please note that colours may appear differently in person than they do on your electronic device. We cannot be held responsible for such discrepancies.
All orders must be prepaid before work can begin.