Please aim to arrive no more than 5 minutes before your scheduled appointment time and be appropriately prepared for your service. For lash services this means with clean/makeup-free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. For spray tan services this means skin free of lotions and properly exfoliated. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.
CHANGING YOUR APPOINTMENT
A minimum of 24 hours notice is required to reschedule/cancel a booked appointment without penalty (see below)
SICKNESS OR FAMILY EMERGENCY
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or canceled and rescheduled for when you are healthy again. A one-time allowance of a last-minute reschedule will be permitted for sickness or family emergency. After that, the cancellation policy is in effect.
CHILDREN , PETS + ADDITIONAL GUESTS
For health and safety reasons, young children are not allowed at the studio. Your appointment is a time for you to disconnect and relax so we kindly ask that you make arrangements for your small children if you plan to be in the studio for an extended period of time.
An example of an extended stay would be 30 minutes or more.
A child who can sit alone and quietly while unsupervised may wait in the lobby/ waiting area while a parent is enjoying their service. If your child is disruptive or under the age of 10 years old, we will ask for you to reschedule your appointment and the late cancelation fee will be in effect.
Any other visitor will be asked to wait quietly in the lobby/ waiting area while the guest is enjoying their service. They are also welcome to visit Messengers Pizza downstairs or visit any of the other local shops that Downtown Nampa is home to.
Remedy Beauty Co. LLC has a firm no pet policy. This is vital for keeping the studio clean and for avoiding any health code violation.
We are sorry for any inconvenience this may cause to you.
CANCELLATION + NO SHOW
As a courtesy, appointment reminders are sent out 72 and 24 hours either by text, email or both. If an appointment is canceled or rescheduled within 24 hours of your appointment you will be charged 50% of your service cost. If the appointment is no-showed you will be charged 100% of the service cost. Remedy Beauty Co. LLC reserves the right to refuse service to any client after no showing or failing to pay their fees.