The Advice Service

The Advice Service
A bit about us…

Leeds Beckett Students’ Union Advice Service is independent from Leeds Beckett University. We are here to advise you on your situation. We won’t tell you what to do or make a decision for you but we will tell you what options are available to you.

Leeds Beckett Students’ Union Advice Service does not provide specialist wellbeing or mental health support. For urgent/specialist/out of hours support with this the following services are available:
- If you feel you need to speak to someone urgently and are concerned about your health or wellbeing, it is important that you contact your GP or NHS 111 for advice.
- If you are having a mental health crisis, you can call a local NHS mental health helpline for 24-hour advice and support: https://www.nhs.uk/service-search/mental-health/find-an-urgent-mental-health-helpline.
- Student Space is available 24 hours, every day and offers telephone, web chat, email, and text-based support. Their site also has helpful resources for students: https://studentspace.org.uk/
- The University lists a range support. Please visit: https://www.leedsbeckett.ac.uk/student-information/student-wellbeing/get-urgent-support/
- For emergency housing advice please call Shelter’s free housing advice helpline on 0808 800 4444. Shelter's helpline is open 8am–8pm on weekdays and 8am–5pm on weekends, 365 days a year.
Leeds Beckett Students’ Union Advice Service does not provide advice on Immigration or VISA issues. For advice on guidance related to these issues please visit: https://www.leedsbeckett.ac.uk/student-information/international-students/

Response times…

We aim to respond within 3 working days. If you have any deadlines you need to meet or meetings you need our advice on in order to attend them then please let us know on the next page.

A bit about what we do with the information you give us…

Leeds Beckett Students’ Union Advice Service is committed to providing a confidential advice and information service to all its users. Nothing you tell us will be shared with anyone else outside the service without your express permission, unless required by law, where a conflict of interest arises or in very exceptional circumstances to prevent harm to you, other people or the service.

The data we have asked for on this form is to set up a case file where we will keep a log of all our interactions with you. We do produce anonymised statistical reports and we will use the information you provide in those reports but not the details of your case or anything that would identify you. We may also contact you to ask for feedback.
Please tick to confirm that you understand and agree to the above. If you have any questions, please contact us by phone as we will be unable to proceed with your online query without your consent to store information about you.*

I agree to the terms above
Please note: The Advice Service is closed on weekends and on all bank holidays. For other closed times please check back on the main Advice page https://www.leedsbeckettsu.co.uk/advice/

General Information
Have you been in contact with the SU Advice Service previously?*

Yes, and I'm contacting you about the same thingYes, and I'm contacting you about something differentNo
What is your query about?*

Academic issuesHousingMoneyOther
Housing: - Please check to see if your landlord/agent is a member of the Unipol Code: https://www.unipol.org.uk/landlords/directory/ - If you can see them listed then please contact Unipol via this email address with your query/concern: info@unipol.ac.uk - If your landlord/agent is not listed then please continue to complete this form.*

Please tick to confirm that you understand the above
Money Advice - Please note we do not offer Money advice. If you have any questions relating to your finances please contact the university Money Advice Team: https://www.leedsbeckett.ac.uk/student-information/money-advice/ The Student Money team can provide advice about student funding, benefits, budgeting and signposting you to support on debt advice. For queries regarding the Hardship Fund or other discretionary funding, please contact the Money Support Officers at studentmoney@leedsbeckett.ac.uk or call 0113 812 6701.*

Please tick to confirm that you understand the above
Which Academic Issue are you contacting us about?*

Academic AppealAcademic IntegrityAttendance IssuesComplaintDisciplinaryExtenuating Circumstances / Mitigation / ExtensionFitness to PracticeFitness to StudyYou have been Withdrawn from studyOther
Extenuating Circumstances / Mitigation / Extension

Leeds Beckett Students’ Union Advice Service is independent from the University, and do not administer the Mitigation & Extenuating Circumstances procedure, but they do offer advice & guidance on the process itself.

If you have questions relating to when you will hear back about a mitigation/extention request please contact your course admin.

You only need to contact us for advice before you submitt your mitigation/extention request if you have any questions about the procedure including what evidence to provide, your supporting statement or possible impacts on progression.

You do not need to contact us after you have submitted an application unless you have specific questions.
Academic Appeal

Please note, you can only appeal AFTER your results have been confirmed by the relevant board. You will know when your marks have been published as they will be visible on Results Online. https://resultsonline.leedsbeckett.ac.uk/main/index.htm

Please be mindful that you have 15 working days from the date when your results are officially published on Results Online to submit the completed Appeal Request Form to the University. (The day of publication counts as the first working day). https://resultsonline.leedsbeckett.ac.uk/main/index.htm

If you are unsure whether your results have been published, please contact your course team to find out when they will be.
Please give as much information about your query as possible to enable us to advise you.*
Are there any deadlines we need to be aware of (E.g dates of upcoming meetings/hearings/submission deadlines?

DayMonthYear
Date
Reason for the deadline you have given above:
What is the reason you are wanting to appeal? Please let us know if you have any specific questions relating to the procedure. Please give as much information as possible to enable us to advise you.*
What is the desired outcome you would want from a successful appeal?*
What Date did your Board of Examiners meeting take place? (this information is available on Results Online https://www.leedsbeckett.ac.uk/student-information/exams-assessments-and-awards/results-online/)

DayMonthYear
Date
Please go to Results Online and click the Download PDF button and attached that document here. (Results Online: https://www.leedsbeckett.ac.uk/student-information/exams-assessments-and-awards/results-online/)

Browse Files

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Please upload a copy of the email you have received from the university inviting you to this meeting including all attachments. To do this save the email you have received and upload that here, please DO NOT send screen shots or pictures.*

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Please outline your complaint as well as any action you have already taken to try to resolve the issue, the outcome you are seeking and the date the issue arose. Please let us know if you have any specific questions relating to the procedure. Please give as much information as possible to enable us to advise you.*

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What is the name of your Landlord/Lettings Agent?*
Please upload a copy of your Tenancy Agreement

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Please upload any emails / documents you have received from the university in relation to this matter.

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Please attach any other relevant documents or correspondence in relation to your query.

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Name*

First NameLast Name
Date of birth:*

DayMonthYear
Student ID (please enter your Student ID Number excluding the C in front):
Gender identity:*

FemaleMalePrefer not to sayNon-binaryOther
Ethnicity:*

Asian/Asian BritishBlack/African/Caribbean/Black BritishChineseMixed/Multiple Ethnic GroupsWhitePrefer not to sayOther
Phone Number*
University Email (If you do not have access to your university email, please make sure you mention this when you outline your query below)*
example1234@student.leedsbeckett.ac.uk
Personal Email
email@email.com
Course name:*
University School/Department:*

Leeds School of ArtSchool of Built Environment, Engineering & ComputingLeeds Business SchoolCarnegie School of SportCarnegie School of EducationSchool of HealthLeeds Law SchoolSchool of Humanities & Social SciencesOther
Mode of Study*
Academic Status:*
Fee Status:*
If you have a disability you would like to make us aware of please state it here:
How did you hear of our service?*

Accessed service previouslyDepartment / TutorFaith space and Chaplaincy supportFriendInductionLeaflet / PublicationLibraryMitigation form/pageMyBeckettNotice BoardOtherParentStudents' Union WebstieUnipolUniversity Accommodation & Residential ServicesUniversity Careers and employabilityUniversity Disability TeamUniversity Immigration Advice & ComplianceUniversity Incomes TeamUniversity LetterUniversity Student Advice TeamUniversity Student Money TeamUniversity WebsiteUniversity Wellbeing TeamOther
Please give us a brief outline of your query:
How would you like us to contact you?*

PhoneEmail
Email: You can expect to receive a response to your query within 3 working days. Sometimes we are unable to get back to students via email because they have inputted them incorrectly. Please go back and double check the email address you have given is correct.*

I have double checked the email addresses I have inputted are correct.
Phone: You can expect to receive a response to your query within 3 working days.

We will try to call you when you have indicated but we cannot guarantee this depending on how busy the service is.

Please be aware that you will be called back from a withheld number.

Please also check your emails within 72hrs of contacting us as we may have sent you an email instead, requesting more information or providing information you need to read through before we discuss your query over the phone.

Please indicate your availability below for the next 3 working days (between 9am-3pm Mon-Fri)
Please tick to confirm you understand a call will come from a withheld number*

I understand
Available (state days, excluding weekends and times between 9am-3pm):
Unavailable (state days, excluding weekends and times between 9am-3pm):
Course Details
University School/Department:*

Leeds School of ArtSchool of Built Environment, Engineering & ComputingLeeds Business SchoolSchool of Clinical & Applied SciencesSchool of Cultural Studies & HumanitiesCarnegie School of SportDepartment of LanguagesCarnegie School of EducationSchool of Events, Tourism & Hospitality ManagementSchool of Health & Community StudiesLeeds Law SchoolLeeds School of Social SciencesOther
Your Contact Details
How would you like us to contact you? Please note, if you want to be contacted via mobile, please be aware that you will be called back from a withheld number*
Other Information
How did you find out about the SU Advice Service?

Used service previouslyDepartment or tutorFriendInductionLeaflet or publicityMyBeckettNotice BoardParentStudents' Union WebsiteUniPolUniversity ServiceUniversity WebsiteUniversity Student Advice TeamOther
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The Advice Service

Response times…

General Information

Course Details

Your Contact Details

Other Information