• The Advice Service

    The Advice Service

  • LBSU Advice Service is closed from 1pm on the 20th Dec 2024 and will re-open on the 6th Jan 2025. Your query will be responded to as quickly as possible once we re-open (usually within 3 days).

    Please read the information provided below which you may find useful:

    Extenuating Circumstances & Mitigation: you can find information in relation to that process here: https://www.leedsbeckettsu.co.uk/advice/mitigations/  

    Emergency Housing Support: https://england.shelter.org.uk/get_help   

    Wellbeing

    • The University’s  Out of Hours Support and Emergency Information page has resources on support services and coping with difficult feelings. https://www.leedsbeckett.ac.uk/student-information/student-wellbeing/get-urgent-support/ 
       
    • The Chaplaincy team https://unichaplaincy.org.uk/ is providing out-of-hours crisis support and you can request this by calling 07780 613862 and a chaplain will answer your call or get back to you as soon as possible. Alternatively, if you are having a mental health crisis such as having thoughts of self-harm or suicide you can call 111 to speak to a trained advisor to direct you to the best service to support your needs.
       
    • If you have injured yourself, taken an overdose, or if you feel at immediate risk of hurting yourself or taking your life, you should call 999 and ask for an ambulance or go to the Accident & Emergency department of a local hospital.
       
    • Student Space https://studentspace.org.uk/ is a national support service from Student Minds and will be available throughout the Christmas period, offering telephone, web chat and text-based support, including evenings and weekends. Their website also has resources on coping during the Christmas break https://studentspace.org.uk/wellbeing/the-winter-break. 

  • A bit about us…

    Leeds Beckett Students’ Union Advice Service is independent from Leeds Beckett University. We are here to advise you on your situation. We won’t tell you what to do or make a decision for you but we will tell you what options are available to you.

    Leeds Beckett Students’ Union Advice Service does not provide specialist wellbeing or mental health support. For urgent/specialist/out of hours support with this the following services are available:

    • If you feel you need to speak to someone urgently and are concerned about your health or wellbeing, it is important that you contact your GP or NHS 111 for advice. 
    • Student Space is available 24 hours, every day and offers telephone, web chat, email, and text-based support. Their site also has helpful resources for students: https://studentspace.org.uk/
    • The University lists a range support. Please visit: https://www.leedsbeckett.ac.uk/student-information/student-wellbeing/get-urgent-support/
    • For emergency housing advice please call Shelter’s free housing advice helpline on 0808 800 4444. Shelter's helpline is open 8am–8pm on weekdays and 8am–5pm on weekends, 365 days a year.  

    Leeds Beckett Students’ Union Advice Service does not provide advice on Immigration or VISA issues. For advice on guidance related to these issues please visit: https://www.leedsbeckett.ac.uk/student-information/international-students/ 

    Response times…

    We aim to respond within 3 working days. If you have any deadlines you need to meet or meetings you need our advice on in order to attend them then please let us know on the next page.

    A bit about what we do with the information you give us…

    Leeds Beckett Students’ Union Advice Service is committed to providing a confidential advice and information service to all its users. Nothing you tell us will be shared with anyone else outside the service without your express permission, unless required by law, where a conflict of interest arises or in very exceptional circumstances to prevent harm to you, other people or the service.

    The data we have asked for on this form is to set up a case file where we will keep a log of all our interactions with you. We do produce anonymised statistical reports and we will use the information you provide in those reports but not the details of your case or anything that would identify you. We may also contact you to ask for feedback.

  • Please note: The Advice Service is closed on weekends and on all bank holidays and from 1pm on the 20th Dec 2024 and will re-open on the 6th Jan 2025. For other closed times please check back on the main Advice page https://www.leedsbeckettsu.co.uk/advice/ 

  • General Information

    General Information


  • Extenuating Circumstances / Mitigation / Extension

    Leeds Beckett Students’ Union Advice Service is independent from the University, and do not administer the Mitigation & Extenuating Circumstances procedure, but they do offer advice & guidance on the process itself.

    If you have questions relating to when you will hear back about a mitigation/extention request please contact your course admin.

    You only need to contact us for advice before you submitt your mitigation/extention request if you have any questions about the procedure including what evidence to provide, your supporting statement or possible impacts on progression. 

    You do not need to contact us after you have submitted an application unless you have specific questions.

     

  • Academic Appeal

    Please note, you can only appeal AFTER your results have been confirmed by the relevant board. You will know when your marks have been published as they will be visible on Results Online. https://resultsonline.leedsbeckett.ac.uk/main/index.htm

    Please be mindful that you have 15 working days from the date when your results are officially published on Results Online to submit the completed Appeal Request Form to the University. (The day of publication counts as the first working day). https://resultsonline.leedsbeckett.ac.uk/main/index.htm

    If you are unsure whether your results have been published, please contact your course team to find out when they will be.

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  • Phone: You can expect to receive a response to your query within 3 working days.

    We will try to call you when you have indicated but we cannot guarantee this depending on how busy the service is.

    Please be aware that you will be called back from a withheld number.

    Please also check your emails within 72hrs of contacting us as we may have sent you an email instead, requesting more information or providing information you need to read through before we discuss your query over the phone.

    Please indicate your availability below for the next 3 working days (between 9am-3pm Mon-Fri)

  • Course Details

    Course Details

  • Your Contact Details

    Your Contact Details

  • Other Information


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