The Advice Service

The Advice Service
A bit about us…

Leeds Beckett Students’ Union Advice Service is independent from Leeds Beckett University. We are here to advise you on your situation. We won’t tell you what to do or make a decision for you but we will tell you what options are available to you.

Leeds Beckett Students’ Union Advice Service does not provide specialist wellbeing or mental health support. The University’s Out of Hours Support and Emergency Information page has resources on support services and coping with difficult feelings https://www.leedsbeckett.ac.uk/student-information/student-wellbeing/get-urgent-support/ . If you are at immediate risk of harm, call 999.

Leeds Beckett Students’ Union Advice Service does not provide advice on Immigration or VISA issues. For advice on guidance related to these issues please visit: https://www.leedsbeckett.ac.uk/student-information/international-students/

Response times…

We aim to respond within 3 working days (except during Bank Holidays). If you have any deadlines you need to meet or meetings you need our advice on in order to attend them then please let us know on the next page.

A bit about what we do with the information you give us…

Leeds Beckett Students’ Union Advice Service is committed to providing a confidential advice and information service to all its users. Nothing you tell us will be shared with anyone else outside the service without your express permission, unless required by law, where a conflict of interest arises or in very exceptional circumstances to prevent harm to you, other people or the service.

The data we have asked for on this form is to set up a case file where we will keep a log of all our interactions with you. We do produce anonymised statistical reports and we will use the information you provide in those reports but not the details of your case or anything that would identify you. We may also contact you to ask for feedback.
Please tick to confirm that you understand and agree to the above. If you have any questions, please contact us by phone as we will be unable to proceed with your online query without your consent to store information about you.*

I agree to the terms above
Please note: The Advice Service is closed on weekends and on all bank holidays.

General Information
Have you been in contact with the SU Advice Service previously?*

Yes, and I'm contacting you about the same thingYes, and I'm contacting you about something differentNo
Graduation: Fall all queries related to Graduation & Tickets please visit: https://www.leedsbeckett.ac.uk/graduation/ & https://www.leedsbeckett.ac.uk/graduation/faqs/

If you have any questions and you cant find the answer on the pages linked above please contact the events team: Phone: 0113 812 7745 Email: eventsteam@leedsbeckett.ac.uk
What is your query about?*

Academic issuesHousingMoney/Debt/ Student Finance/ Fees/ Unpaid Fees/ Funding/BenefitsOther
Housing: - Please check to see if your landlord/agent is a member of one of the following Codes:

The Unipol Code (for shared student houses): https://www.unipol.org.uk/the-code/property-lookup/

If you can see them listed then please contact Unipol via this email address with your query/concern: info@unipol.ac.uk

If your landlord/agent is not listed then please continue to complete this form. We will also check and if we find they are we will refer you to contact Unipol directly.

National Code for large developments

This scheme is for large student housing developments (over 15 students in one building) that covers the whole UK. You can see if your property is a part of that code by searching here:https://www.nationalcode.org/Pages/Category/members-directory?Take=24

If you can see your property listed there thenyou can read their complaints process here: https://www.nationalcode.org/national-code-complaints-process

If your property is not listed then please continue to complete this form. We will also check and if we find they are we will refer you to the above complaints process.
*Money Advice – Please note we are unable to advise on most money related issues. Details of who to contact is given below:
- Fees - If you are unable to pay your tuition fees then contact the Credit Control team to discuss it with them: creditcontrol@leedsbeckett.ac.uk
- Student funding, benefits, budgeting and signposting you to support on debt advice.- . If you have any questions relating to your finances/Student finance please contact the university Money Advice Team: https://www.leedsbeckett.ac.uk/student-information/money-advice/
- Hardship Fund - For queries regarding the Hardship Fund or other discretionary funding, please contact the Money Support Officers at studentmoney@leedsbeckett.ac.uk or call 0113 812 6701.
Which Academic Issue are you contacting us about?*

Academic AppealAcademic HonestyAttendance IssuesComplaintDisciplinaryExtenuating Circumstances / Mitigation / Extension request in advance of a submission dateFitness to PracticeFitness to StudyYou have been Withdrawn from studyOther
Extenuating Circumstances / Mitigation / Extension

Leeds Beckett Students’ Union Advice Service is independent from the University, and do not administer the Mitigation & Extenuating Circumstances procedure, but they do offer advice & guidance on the process itself.

If you have questions relating to when you will hear back about a mitigation/extention request please contact your course admin.

You only need to contact us for advice before you submitt your mitigation/extention request if you have any questions about the procedure including what evidence to provide, your supporting statement or possible impacts on progression.

You do not need to contact us after you have submitted an application unless you have specific questions.
Do you know what you want to apply for?

An Extension (not available for exams, timed assessments, or practical assessments e.g. presentations)Mitigation (to defer my work to the next available opportunity)Authorised Absence ( e.g. Jury Duty, Court Proceedings etc)I am not sure so I would like information on all 3 of the above
Do you know if your course has a flexible submission window, which means you can submit your assessment within working days of the original submission deadline?

Yes my course has thisI don't know if my course doesI know my course dose not have this
Academic Appeal

Please note, you can only appeal AFTER your results have been confirmed by the relevant board. You will know when your marks have been published as they will be visible on Results Online. https://resultsonline.leedsbeckett.ac.uk/main/index.htm

Please be mindful that you have 15 working days from the date when your results are officially published on Results Online to submit the completed Appeal Request Form to the University. (The day of publication counts as the first working day). https://resultsonline.leedsbeckett.ac.uk/main/index.htm

If you are unsure whether your results have been published, please contact your course team to find out when they will be.
Please give as much information about your query as possible to enable us to advise you.*
Are there any deadlines we need to be aware of (E.g dates of upcoming meetings/hearings/submission deadlines/ appeal deadline?

DayMonthYear
Date
Reason for the deadline you have given above:*
Please state the module/s title/s you are wanting to appeal against below*
What is the reason you are wanting to appeal? Please let us know if you have any specific questions relating to the procedure. Please give as much information as possible to enable us to advise you.*
What is the desired outcome you would want from a successful appeal?*
What Date did your Board of Examiners meeting take place? (this information is available on Results Online https://www.leedsbeckett.ac.uk/student-information/exams-assessments-and-awards/results-online/)*

DayMonthYear
Date
Please go to Results Online and click the Download PDF button and attached that document here. (Results Online: https://www.leedsbeckett.ac.uk/student-information/exams-assessments-and-awards/results-online/) *

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Please upload a copy of the email you have received from the university inviting you to this meeting including all attachments. To do this save the email you have received and upload that here, please DO NOT send screen shots or pictures.*

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Please outline your complaint as well as any action you have already taken to try to resolve the issue, the outcome you are seeking and the date the issue arose. Please let us know if you have any specific questions relating to the procedure. Please give as much information as possible to enable us to advise you.*

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What is the name of your Landlord/Lettings Agent?*
Please upload a copy of your Tenancy Agreement

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Please upload any emails / documents you have received from the university in relation to this matter.

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Please attach any other relevant documents or correspondence in relation to your query.

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Name*

First NameLast Name
Date of birth:*

DayMonthYear
Student ID (please enter your Student ID Number excluding the C in front):*
Gender identity:*

FemaleMalePrefer not to sayNon-binaryOther
Ethnicity:*

Asian/Asian BritishBlack/African/Caribbean/Black BritishChineseMixed/Multiple Ethnic GroupsWhitePrefer not to sayOther
Mobile Phone Number:*
Phone Number*
University Email (If you do not have access to your university email, please make sure you mention this when you outline your query below)*
example1234@student.leedsbeckett.ac.uk
Personal Email
email@email.com
Course name:*
University School/Department:*

Leeds School of ArtSchool of Built Environment, Engineering & ComputingLeeds Business SchoolCarnegie School of SportCarnegie School of EducationSchool of HealthLeeds Law SchoolSchool of Humanities & Social SciencesOther
Mode of Study*
Academic Status:*
Fee Status:*
If you have a disability you would like to make us aware of please state it here:
How did you hear of our service?*

Accessed service previouslyDepartment / TutorFaith space and Chaplaincy supportFriendInductionLeaflet / PublicationLibraryMitigation form/pageMyBeckettNotice BoardOtherParentStudents' Union WebsiteUnipolUniversity Accommodation & Residential ServicesUniversity Careers and employabilityUniversity Disability TeamUniversity Immigration Advice & ComplianceUniversity Incomes TeamUniversity LetterUniversity Student Advice TeamUniversity Student Money TeamUniversity WebsiteUniversity Wellbeing TeamOther
Please give us a brief outline of your query:
How would you like us to contact you?*

PhoneEmail
Email: You can expect to receive a response to your query within 3 working days. Sometimes we are unable to get back to students via email because they have inputted them incorrectly. Please go back and double check the email address you have given is correct.*

I have double checked the email addresses I have inputted are correct.
Phone: You can expect to receive a response to your query within 3 working days.

We will try to call you when you have indicated but we cannot guarantee this depending on how busy the service is.

Please be aware that you will be called back from a withheld number.

Please also check your emails within 72hrs of contacting us as we may have sent you an email instead, requesting more information or providing information you need to read through before we discuss your query over the phone.

Please indicate your availability below for the next 3 working days (between 9am-3pm Mon-Fri)
Please tick to confirm you understand a call will come from a withheld number*

I understand
Available (state days, excluding weekends and times between 9am-3pm):
Unavailable (state days, excluding weekends and times between 9am-3pm):
Do you have a disability the the university are aware of?

No I do not have a disabilityYes I have a disability that the university are aware of and I have reasonable adjustments for this.Yes I have a disability that the university are aware of but i do NOT I have reasonable adjustments in place for this.Type option 4
Should be Empty:

The Advice Service

Response times…

General Information