Online JFS Confidentiality Agreement for Volunteers during COVID 19 crisis
The relationship between Jewish Family Services of Washtenaw County (JFS) and the people it serves is confidential. Protecting that relationship is an essential part of the agency’s obligation to its clients. All JFS volunteers are required to maintain the principle of confidentiality in obtaining and releasing information about clients. Information about clients is made known to volunteers only as representatives of JFS and is therefore to be used only for the purpose of providing services.
Specifically, this means you may not:
- Use a client’s name or other identifying information in any conversation outside the program setting.
- Discuss one client’s problems with another client.
- Describe a client’s case in such a manner that the client could be identified outside the program setting.
- Give out any information, written (including copies) or oral (by phone or in person) to anyone outside the program setting. This includes telling anyone you have had contact with the client.
- No photos or videos of clients are to be distributed by volunteers. This includes photos in any form, electronic, printed, or otherwise.
- Remove any records or papers from the program setting that contains client information without written permission from the client and JFS.
- Access a client’s records, without explicit direction to do so from your supervisor.
Violation of any of the above standards could mean immediately dismissal as a JFS volunteer.