Missed Service
If you did not set out your carts by 6 AM or received a tag identifying a set-out problem, you may wait until your next regular collection day to avoid a return service fee. If your cart, oil/filters, pile, or scheduled street sweeping was missed, call 3-1-1 or complete this form.
Utility Billing Account:
Parcel Number:
Name:
*
First Name
Last Name
Phone Number:
*
Staff may contact you for details.
Email Address:
*
Service Address:
*
Street Address
Unit Number (if applicable)
City
State / Province
Postal / Zip Code
Select Missed Service(s):
*
Garbage
Organics
Recycling
Scheduled Bulky Waste Pickup (a different truck collects appliances)
Used Oil/Filter Pickup (only collected by Garbage or Organics trucks)
Street Sweeping
Date of Missed Service:
*
-
Month
-
Day
Year
What time was the cart, used oil/filter, or bulky waste pile placed out for service?:
*
-
Month
-
Day
Year
1
2
3
4
5
6
7
8
9
10
11
12
:
Hour
00
10
20
30
40
50
Minutes
AM
PM
AM/PM Option
Was your next-door neighbor or those on the same side of the street provided serviced?
No. There may be a service delay. Please wait until 4:30 PM to report the miss by calling 3-1-1 or completing this form.
Yes. Please report the miss by completing this form.
Was a tag left with your cart or bulky waste pile about a problem?
No.
Yes.
If NO, what items were not serviced?
If YES, specify the problem on the tag: NOTE: Do not submit this form until the problem listed on the tag is resolved.
Cart Placement Problem/Cart Not Out by 6 AM.
Cart Filling Problem/No overfilling with items too heavy, not fitting, or next cart.
Cart Contamination Problem.
Oil/Filter Not Out by 6 AM.
Oil Container Problem: Amount (max 3), Size (max 5-qt) or Type (must be screw-top & taped lids/filters in sealed plastic bag).
Bulky Waste Pile Not Out by 6 AM.
Bulky Waste Items Not Accepted.
Bulky Waste Pile Set-Out Problem.
Other
Additional Comments:
Submit
Should be Empty: