The Client Handbook contains a full explanation of your rights under the law and how you may file a complaint or grievance. Your Client Rights include:
1. The right to be fully informed of all rights prior to consent to proceed with services.
2. The right to be informed of the cost of services.
3. The right to be treated with consideration and respect for personal dignity, autonomy and privacy.
4. The right to service in a setting which is the least restrictive and feasible, as defined in the treatment plan.
5. The right to be informed of one's own condition, or proposed or current services, treatment or therapies and the alternatives.
6. The right to reasonable protection during service from physical, sexual and emotional abuse, inhumane treatment, assault, or battery by any other person.
7. The right to consent to or refuse any service, treatment, or therapy upon full explanation of the expected consequences of such consent or refusals.
8. The right to participate in any appropriate and available service or refusal of one or more other services or regardless of relapse from earlier treatment, unless there is a valid and specific necessity which precludes and/or requires the client's participation in such service. This necessity shall be explained to the client and specified in the client's Service Plan.
9. The right to freedom from unnecessary or excessive medication.
10. The right to be informed of and refuse unusual or hazardous treatment procedures.
11. The right to be advised of and refuse observation by techniques such as one-way vision mirrors, audio devices, video and/or photographic equipment.
12. The right to have the opportunity to consult legal counsel or independent treatment specialists at one's own expense.
Development of Individualized Service Plans
13. The right to have an individualized service plan (ISP) that addresses the client's mental health, physical health, social and economic needs and that specifies the provision of appropriate and adequate services as available, either directly or by referral.
14. The right to active and informed participation in the establishment, periodic review and reassessment of the ISP.
Confidentiality and Release of Information
15. The right to confidentiality of communications of all personally identifying information within the limitation and requirements for disclosure of various funding and/or certifying sources, state or federal statutes, unless a release of information is specifically authorized by the client or legal guardian in accordance with the Ohio Administrative Code and in accordance with the Federal HIPAA regulations.
16. The right to have access to one's own psychiatric, medical or other treatment records, unless access to particular identified items of information is specifically restricted for that individual client for clear treatment reasons. Clear treatment reasons shall be understood to mean severe emotional damage to the client such that dangerous or self-injurious behavior is an imminent risk. The person restricting the information shall explain to the client and other persons authorized by the client, of the factual information that necessitates the restriction. Clients who wish to authorize other individuals to have limited or full access to privileged information must do so in writing, in accordance with HIPAA requirements and Release of Information requirements in the Ohio Administrative Code.
Discontinuation or Denial of Service
17. The right to be informed in advance of the reason(s) for discontinuation of service and to be involved in planning for the impact of that event.
18. The right to receive an explanation of the reason(s) for denial of service.
19. The right NOT to be discriminated against in the provision of services on the basis of religion, ethnicity, color, creed, gender, sexual orientation, national origin, age, lifestyle, physical or mental handicap, developmental disability or ability to pay.
20. The right to exercise any and all rights without reprisal in any form including continued, uncompromised access to service.
21. The right to file a grievance.
22. The right to have oral and written instructions for filing a grievance.
CBHC GRIEVANCE PROCEDURE
1. All clients have the right to file a grievance within a reasonable time from the date the incident occurred.
2. All grievances must be in writing and be signed and dated by the client.
3. To file a grievance, address the complaint to the Client Rights Officer:
Community Behavioral Health Center
3355 Richmond Rd, Suite 225A
Beachwood, OH 44122
4. The CRO will help the client to file a grievance if needed, investigate the grievance on behalf of the griever, and assist representatives for the griever.
5. The CRO shall attempt to resolve the grievance within 10 business days. If the grievance is resolved to the griever’s satisfaction, the CROwill provide written notification and explanation regarding resolution of the grievance to the client, or to the griever if other than the client with the client’s permission.
6. If the CRO is not able to resolve the issues to the griever’s satisfaction within 10 working days, the griever may present the grievance to the CBHC’s CEO.
7. Within 10 working days from the CEO’s receipt of the grievance, the griever will have an appointment with the CEO at which time a decision will be rendered. CBHC will provide written notification and explanation regarding the resolution of the grievance.
8. Should the griever be dissatisfied with the resolution, he/she may initiate a complaint with the following: