Technology Support for Students and Parents/Guardians

Thank you for visiting RCS Technology Services.  In order to better serve you, we have updated our support pages on our website.  Please visit our the RCS Technology Services site for troubleshooting guides or to make an appointment.

Thank you!

Go to the RCS Technology Services Website Now

Staff Break Fix Support

Please continue to fill out a SchoolDude workorder to get your staff devices repaired. The link is available on your laptop under RCS Bookmarks in Chrome.

Curriculum Support for {whatIs}

Please contact your teacher for help with the curriculum they have shared with you. You can find their email address in Student/Parent VUE.

If you need help with iReady, please visit the iReady support site:
https://sites.google.com/rcs-k12.us/iready-student-and-family-reso/iready-online-modules

Still have questions?  Email CITeam@rochester.k12.mi.us

Curriculum Support for {whatIs}

Please contact your Teacher Leader or Curriculum Consultant for help with curriculum questions.  If you aren't sure who to contact, email CITeam@rochester.k12.mi.us 

If you need help with iReady, please visit the staff iReady support site:
https://sites.google.com/rcs-k12.us/rcsiready/home

Also be sure to visit the Staff Technology Training Moodle Site for more great resources!

  for {whatIs}

i-Ready uses your district credentials to log you in.  So be sure to enter your student username and password when logging in to the i-Ready site.

If you aren't sure of your student's district credentials, click the link below for instructions on how to use ParentVUE to find your child's username and password.  ParentVUE - Lookup Student Login

IMPORTANT:  Most issues arise because you are accessing the wrong i-Ready site.  You need to be sure that you are logging in to the RCS iReady Site

If that didn't help, please visit the iReady support website:
https://sites.google.com/rcs-k12.us/iready-student-and-family-reso/iready-online-modules

Many of your questions can be answered by reviewing the content on the i-Ready Support website. However, if you can't find an answer to your question, there is a button at the bottom of the page to submit a help request.

  for {whatIs}

i-Ready uses your district username and password for login purposes.  

IMPORTANT: Most issues arise because you are accessing the wrong i-Ready site.  Please be sure that you are logging in to the RCS iReady Site

If that didn't help, please visit the iReady staff support website: 
https://sites.google.com/rcs-k12.us/rcsiready/home/

Many of your questions can be answered by reviewing the content on the i-Ready Staff Support website.  However, if you can't find an answer to your question, there is a button at the bottom of the page to submit a help request.

RCS is now a 1:1 device district.  This means that all students will be issued an RCS device to support their learning.  You will receive information from your school and teachers regarding when the device needs to be brought in. 

If you require a new device, need to swap an older 3120 Chromebook, or have been directed by a technician to swap a defective device, please click here to select and schedule an appointment:  https://form.jotform.com/203207837751153

The RCS AUP - Acceptable Use Policies can be read here: https://www.rochester.k12.mi.us/fs/resource-manager/view/095f27c4-244b-4a05-a180-b3d29f264185

Person who is being loaned this Rochester Community Schools device agrees to the Acceptable Use Policy of the district. Person agrees to return this equipment to Rochester Community Schools upon completion of the remote learning program. Equipment should be returned in good, working condition.

Person agrees that this equipment is to be used for school use only and takes responsibility for keeping the device safe and secured at all times.  
A case is not being provided, the user is responsible for safely transporting the device and charger.
 

By creating an appointment, both the student(s) and parent/guardian agree to the Acceptale Use Policies and Technology Use Agreement.

If you require a new device, need to swap an older 3120 Chromebook, or have been directed by a technician to swap a defective device, please click here to select and schedule an appointment:  https://form.jotform.com/203207837751153 

The RCS AUP - Acceptable Use Policies can be read here: https://www.rochester.k12.mi.us/pages/131203/acceptable-use-policies  

Person who is being loaned this Rochester Community Schools device agrees to the Acceptable Use Policy of the district. Person agrees to return this equipment to Rochester Community Schools upon completion of the remote learning program. Equipment should be returned in good, working condition.

Person agrees that this equipment is to be used for school use only and takes responsibility for keeping the device safe and secured at all times.  
A case is not being provided, the user is responsible for safely transporting the device and charger.
 

By creating an appointment, both the student(s) and parent/guardian agree to the Acceptale Use Policies and Technology Use Agreement.

Help Logging In / Password Reset Needed

Students:  

You can obtain login information in ParentVUE.  Click the link below for instructions on how to use ParentVUE to find your child's username and password. ParentVUE - Look up Student Login

Students that have changed their password and All Staff:  

We will need to contact you in order to verify your credentials.  Please click the I'd like someone to contact me button below and leave your phone number on the next page so that we may call you.

Several web applications use your district credentials to verify your identity Some of these include: 

Please let us know the best way to contact you.  

NOTE:  If you need login information, we will need to contact you by phone to verify your credentials.  Please supply the best phone number to reach you.